Compare SnapEngage vs Subiz Live Chat vs Zendesk

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Crozscore:

92%
what is this?
98%
48%
no significant changes

Crozscore:

81%
what is this?
74%
41%
interest rising

Crozscore:

85%
what is this?
77%
66%
no significant changes
SnapEngage screenshot view 4 more Subiz Live Chat screenshot view 4 more Zendesk screenshot

Software Description:

This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.

Software Description:

Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

  • Analytics
  • Audience Targeting
  • Chat
  • Scheduling

Features:

  • Analytics
  • Audience Targeting
  • Chat
  • Dashboard
  • Notifications
  • Scheduling

Features:

  • Chat
  • Customer Management
  • Email Integration

Summary:

  • SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

  • File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

  • Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.

  • Proactive Invitations: SnapEngage automatically invites visitors to chat.

  • Agent Picture: Agent portraits create a more personal engagement experience for visitors.

  • Simple Offline Form: Visitors can leave a simple message for agents, to address later.

Summary:

  • Stay in touch with visitors on the go with IM chat app on mobile device

  • Understand website visitor and provide direct support at the right time

  • Customize chat widget to make your website more professional

  • Use Trigger to proactively engage with visitors based on defined rules

  • Store visitor information and chat histories in secure servers for easy archiving

  • Advanced analytics and reports on operator activity using integrated Google Analytics

Summary:

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

Pricing:

  • Credit card required: N/A
  • Business: $60 USD / month for 4 agents,
    Plus: $140 USD / month for 8 agents,
    Premier: $420 USD / month for 16 agents,
    15 day trial for any pricing plan.

Pricing:

  • Credit card required: N/A
  • Standard Package: from $9.59/agent/month.

    Advanced Package: from $16.8/agent/month

FAQs:

    Who are the main user groups of this service?
  • It is used by sales and support teams in companies of all sizes.

  • What is this service generally used for?
  • SnapEngage is used as a live chat support to sales teams.

  • What platforms does this service support?
  • It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with Zendesk, Desk.com, and Freshdesk.

  • Does this service integrate with any other apps?
  • SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook; Desk.com; UserVoice; Zendesk; and more.

  • Does this service offer an API?
  • An API is available.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transfered from one agent to another via the web interface or their command syntax.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Live chat, email and FAQ.

FAQs:

    Who are the main user groups of this service?
  • Sales and customer service team of any online business

  • What is this service generally used for?
  • Proactively chat with website visitors, provide direct support and receive feedback

  • What platforms does this service support?
  • Website and IM client app

  • What are some applications this service is commonly used in tandem with?
  • For windows: Pidgin, Trillian.

    For Mac: Adium, iChat, Messages.

    For Android: Trillian, IM+, BeeJive, Xabber.

    For iOS: Trillian.

    For Web-Based: Trillian.im, Subiz Dashboard.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Subiz can offer unlimited number of agents for your sales and customer service team

  • Does this service offer guides, tutorials and or customer support?
  • Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2008
Based in:
Boulder
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2013
Based in:
-
Employees:
11-50
Likes:
Followers:
399

Publisher:

Founded:
2007
Based in:
San Francisco
Employees:
1001-5000
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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