Compare Snapcloud vs Freshdesk vs Genius Project

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Crozscore:

85%
what is this?
79%
58%
interest rising

Crozscore:

74%
what is this?
100%
33%
no significant changes
Snapcloud screenshot view 1 more Freshdesk screenshot Genius Project screenshot

Software Description:

Designed to combat the 'I know I have this image somewhere, but I have no idea where' feeling. Also effective against 'I have no idea where to save this awesome image I found', and 'if only there was some way of neatly tagging all of my images so I can search for them quickly when I need them'.

Snapcloud is your central repo for all of the imagery you use on a regular basis - stock photos, company & client assets, inspiration, icons & logos and anything else that you currently have scattered across shared folders and messy desktops.

Images are accessible from anywhere, and our simple tagging system means finding images when you need them is incredibly easy.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Genius Project, enterprise project management software, has been an established player in the market for last 20 years, offering companies first-class project management capabilities and years of expertise.

In addition to powerful features that span the entire project life cycle from idea to project completion, Genius Project has its own Gantt Chart Tool, a collaboration platform with a bulletin board and capacity planning with soft booking functions.

Genius Project also offers scalable solutions, highly flexible configuration options and is platform and industry independent. The offer includes various service level agreements and numerous support services alongside on-site and online training.

Features:

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Data Visualization
  • Forecasting
  • Data Import
  • External Integrations
  • Expense Tracking
  • Budgeting
  • Notifications
  • Project Management
  • Scheduling
  • Dashboard
  • Gantt Charts
  • Task Scheduling/Tracking
  • Email Integration
  • Multi-User
  • Analytics
  • API

Summary:

  • Free image storage for designers

  • Collaboration features coming soon

  • Accessible anywhere

  • Easy to use

  • Great for individuals and teams

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • Salesforce, SAP, IBM, Microsoft Office, Oracle, Microsoft Project, Microsoft Outlook

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, absolutely!

  • What is this service generally used for?
  • Project management, project planning and project tracking.

  • Does this service offer guides, tutorials and or customer support?
  • Yes; online tutorials, webinars, help desk and customer support.

  • What platforms does this service support?
  • iOS devices

  • Who are the main user groups of this service?
  • Project Managers, team members, CEOs, IT

Publisher:

Founded:
-
Based in:
-
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
69.8k
Followers:
20.2k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Genius Project
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Regional Restrictions:
No restrictions.
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