Compare Smith.ai Virtual Receptionists vs Tidio

Smith.ai Virtual Receptionists 65 Customer Service	Tidio 1578 Customer Service
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Crozscore 95% what is this? User Happiness: 99% Press Buzz: 49% User Trend: no significant changes	Crozscore 92% what is this? User Happiness: 94% Press Buzz: 31%
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About Smith.ai Virtual Receptionists Smith.ai is a superior 24/7 customer engagement platform that specializes in lead capture and client service. We handle conversations with leads and clients who call, chat, text, and message your business. Our North America-based receptionists do much more than basic call answering — we screen potential clients based on your criteria, schedule appointments on your calendar, take payments, and make sales outreach calls to new prospects generated by your website and marketing campaigns. And we do it all with best-in-class AI technology so all of our activities are efficient, accurate, and in sync with your systems. Smith.ai clients also have access to comprehensive insights and data through their dashboards. Clients are able to have all of their calls recorded. Combined with recordings, calls are also transcribed via speech-to-text with personally identifiable information (PII) — like credit card and Social Security numbers automatically redacted to protect customer information. Transcripts are also searchable so clients can recall past conversations using keywords and phrases with an intelligent search engine. Another analytics tool for clients is Call Intelligence. Call Intelligence lets businesses review and analyze data of which actions were taken during calls including appointments scheduled, transferred calls, intake forms completed, and more.	About Tidio Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported. It is designed and built for small businesses - delightfully easy to set up and use, so you can transform your customer service into a sales machine in no time. Connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Tidio easily integrates with all websites and platforms.
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary No key features associated with this application.	Summary Automatically answer up to 70% of customer questions with Lyro AI for faster support Integrated chatbots - 30+ premade drag&drop templates for eCommerce Fully customized widget - 0 code required Seamless integrations - all major eCommerce platforms and plugins Multi-channel - live chat, email, Instagram, messenger, SMS, WhatsApp Ticketing, orders management, departments, analytics & much more!
Pricing Starter $285.00 1 user(s) / month Included in plan: 30 calls (name, email and/or phone number provided) 1 Transfer Destination 1st CRM Integration (Free) $10.50 per call after 30 calls Basic $765.00 1 user(s) / month Included in plan: 2 Transfer Destinations 1st CRM Integration (Free) $9.50 per call after 90 calls 90 calls (name, email and/or phone number provided) Pro $1,950.00 1 user(s) / month Included in plan: 300 calls (name, email and/or phone number provided) 10 Transfer Destinations 1st CRM Integration (Free)	Pricing Free Free Included in plan: Live Chat - conversations with 50 users Chatbots - conversations with 100 users Email Support other basic features Communicator $25.00 /month Included in plan: Live Chat - unlimited conversations Up to 5 operators Chatbots - conversations with 100 users other advanced features Chatbots $29.00 /month Included in plan: Chatbots - conversations with 40,000 users 3 operators included other advanced chatbots features Tidio+ $394.00 /month Included in plan: Live Chat - unlimited conversations Custom number of operators Chatbots - custom no. of engagements Email, 24/5 Live Chat, 24/7 emergency phone support other advanced features and services
FAQs What is this service generally used for? Answering questions, new client screening and intake, scheduling appointments, payment collection, customer support inquiries, outbound calling, sales outreach, sales prospect campaigns, and help desk triage and ticketing. Does this service offer guides, tutorials and or customer support? Yes, Smith.ai offers help tutorials and customer support. Does this service integrate with any other apps? Among others, Smith.ai's Virtual Receptionist service integrates with Phone.com, Grasshopper, RingCentral, ActiveCampaign, Calendly, Capsule CRM, Dubsado, HubSpot, Microsft Teams, Slack, and Salesforce. What are some applications this service is commonly used in tandem with? Smith.ai Virtual Receptionists are commonly used with a full suite of business-centric software including marketing automation, CRM and client intake, online scheduling, business collaboration, and payment collection. Who are the main user groups of this service? Solo Businesses, Small Businesses, Mid-Markets, Enterprises, Franchise Owners, Agencies, and Consulting Firms Lawyers, Accountants, Media and Entertainment Professionals, General Contractors, Retailers, Medical Professionals, Real Estate Agents, and Home Service Providers	FAQs What are some applications this service is commonly used in tandem with? E-commerce platforms: Shopify, Woocommerce, Wix, Magento, Shopware, and many other platforms. CRM: Hubspot, Agile CRM. Analytics: Google Analytics. Emailing: Klavyio, Mailchimp. Sales & marketing: Hubspot, Zendesk, Pipedrive. Zapier: Connect almost anything via Zapier Does this service offer guides, tutorials and or customer support? Our help center provides all the documentation to help you get started with Tidio. What is this service generally used for? Customer service, lead generation, multi-channel communication, automation. Does this service offer an API? Yes Who are the main user groups of this service? eCommerce businesses with existing customer service load. Does this service offer multi-user capability (e.g. teams)? Tidio could be used by a custom number of agents based on the need What platforms does this service support? macOS, Windows, Browser, Android app, iOS app Does this service integrate with any other apps? Tidio has numerous existing integration with top eCommerce platforms and plugins and could be easily integrated with custom apps with Zapier integration.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 896	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.02k
Other Who uses Smith.ai Virtual Receptionists Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Spanish Regional Restrictions: No restrictions.	Other Who uses Tidio Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, German, French, Portuguese, Italian, Spanish Regional Restrictions: No restrictions.