Compare Smith.ai Virtual Receptionists vs RingCentral Engage Digital

Smith.ai Virtual Receptionists 65 Customer Service	RingCentral Engage Digital 0 Customer Service
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Crozscore 95% what is this? User Happiness: 99% Press Buzz: 49% User Trend: no significant changes	Crozscore 79% what is this? Press Buzz: 43% User Trend: interest falling
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About Smith.ai Virtual Receptionists Smith.ai is a superior 24/7 customer engagement platform that specializes in lead capture and client service. We handle conversations with leads and clients who call, chat, text, and message your business. Our North America-based receptionists do much more than basic call answering — we screen potential clients based on your criteria, schedule appointments on your calendar, take payments, and make sales outreach calls to new prospects generated by your website and marketing campaigns. And we do it all with best-in-class AI technology so all of our activities are efficient, accurate, and in sync with your systems. Smith.ai clients also have access to comprehensive insights and data through their dashboards. Clients are able to have all of their calls recorded. Combined with recordings, calls are also transcribed via speech-to-text with personally identifiable information (PII) — like credit card and Social Security numbers automatically redacted to protect customer information. Transcripts are also searchable so clients can recall past conversations using keywords and phrases with an intelligent search engine. Another analytics tool for clients is Call Intelligence. Call Intelligence lets businesses review and analyze data of which actions were taken during calls including appointments scheduled, transferred calls, intake forms completed, and more.	About RingCentral Engage Digital RingCentral Engage facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations. We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction. RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary No key features associated with this application.	Summary Omni-Digital Customer Care Platform Manage messaging, live-chat, emails, forums, social media, and all digital channels Full aggregated analytics Open platform, open APIs Integrates with CRM, Chatbot, BI, BPM, Call solution, etc. A single interface to control all digital channels Identify your customers and aggregate conversations across channels Natively connects with multi-channel chatbots Automated routing based on availability, competency, and language
Pricing Starter $285.00 1 user(s) / month Included in plan: 30 calls (name, email and/or phone number provided) 1 Transfer Destination 1st CRM Integration (Free) $10.50 per call after 30 calls Basic $765.00 1 user(s) / month Included in plan: 2 Transfer Destinations 1st CRM Integration (Free) $9.50 per call after 90 calls 90 calls (name, email and/or phone number provided) Pro $1,950.00 1 user(s) / month Included in plan: 300 calls (name, email and/or phone number provided) 10 Transfer Destinations 1st CRM Integration (Free)
FAQs What is this service generally used for? Answering questions, new client screening and intake, scheduling appointments, payment collection, customer support inquiries, outbound calling, sales outreach, sales prospect campaigns, and help desk triage and ticketing. Does this service offer guides, tutorials and or customer support? Yes, Smith.ai offers help tutorials and customer support. Does this service integrate with any other apps? Among others, Smith.ai's Virtual Receptionist service integrates with Phone.com, Grasshopper, RingCentral, ActiveCampaign, Calendly, Capsule CRM, Dubsado, HubSpot, Microsft Teams, Slack, and Salesforce. What are some applications this service is commonly used in tandem with? Smith.ai Virtual Receptionists are commonly used with a full suite of business-centric software including marketing automation, CRM and client intake, online scheduling, business collaboration, and payment collection. Who are the main user groups of this service? Solo Businesses, Small Businesses, Mid-Markets, Enterprises, Franchise Owners, Agencies, and Consulting Firms Lawyers, Accountants, Media and Entertainment Professionals, General Contractors, Retailers, Medical Professionals, Real Estate Agents, and Home Service Providers	FAQs What is this service generally used for? Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email). Prioritize urgent message processing, based on the company’s digital strategy Identify your customers regardless of the channel and answer them where they are waiting for you Integrate Engage Digital to you CRM for a 360° view Track and analyse your performance with advanced statistics* Our platform RingCentral Engage Digital assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email). Does this service integrate with any other apps? RingCentral Engage Digital is a Open Platform, you can connect any apps with an API Key. Some examples of connected Apps: Facebook Twitter Instagram Apple Business Chat What'sApp Wordpress Youtube Talkwalker Cisco WebEx inSided ServiceNow Does this service offer multi-user capability (e.g. teams)? RingCentral Engage Digital is a Platform for Agent & Supervisor. It's offering multi-user capability. Does this service offer guides, tutorials and or customer support? 24/7 Support Community ( FAQ, Forum ) Help Desk ( Phone, Email, Ticket, Chat ) Knowledge base ( Tutorials, demos ) On-site Training Online Training ( Webinar ) Who are the main user groups of this service? The main user is enterprise with many interactions Our main industry are: * Telcoms * Financial Services ( Banks & Insurances ) * Utilities * Retails * Transports * Entertainement Media
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 896	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12
Other Who uses Smith.ai Virtual Receptionists Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Spanish Regional Restrictions: No restrictions.	Other Who uses RingCentral Engage Digital Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English, French, Spanish, German, Dutch Regional Restrictions: No restrictions.