Compare Smith.ai Virtual Receptionists vs MaestroQA

Smith.ai Virtual Receptionists 65 Customer Service	MaestroQA 110 Customer Service
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Crozscore 95% what is this? User Happiness: 99% Press Buzz: 49% User Trend: no significant changes	Crozscore 90% what is this? User Happiness: 94% Press Buzz: 40% User Trend: interest rising
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About Smith.ai Virtual Receptionists Smith.ai is a superior 24/7 customer engagement platform that specializes in lead capture and client service. We handle conversations with leads and clients who call, chat, text, and message your business. Our North America-based receptionists do much more than basic call answering — we screen potential clients based on your criteria, schedule appointments on your calendar, take payments, and make sales outreach calls to new prospects generated by your website and marketing campaigns. And we do it all with best-in-class AI technology so all of our activities are efficient, accurate, and in sync with your systems. Smith.ai clients also have access to comprehensive insights and data through their dashboards. Clients are able to have all of their calls recorded. Combined with recordings, calls are also transcribed via speech-to-text with personally identifiable information (PII) — like credit card and Social Security numbers automatically redacted to protect customer information. Transcripts are also searchable so clients can recall past conversations using keywords and phrases with an intelligent search engine. Another analytics tool for clients is Call Intelligence. Call Intelligence lets businesses review and analyze data of which actions were taken during calls including appointments scheduled, transferred calls, intake forms completed, and more.	About MaestroQA Maestro is customer service quality assurance software. Identify issues, coach agents, and measure impact. Whether it's CSAT, resolution time, or more, we will drive the metrics behind your team.
Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score
Summary No key features associated with this application.	Summary Customer Service for Quality Assurance
Pricing Starter $285.00 1 user(s) / month Included in plan: 30 calls (name, email and/or phone number provided) 1 Transfer Destination 1st CRM Integration (Free) $10.50 per call after 30 calls Basic $765.00 1 user(s) / month Included in plan: 2 Transfer Destinations 1st CRM Integration (Free) $9.50 per call after 90 calls 90 calls (name, email and/or phone number provided) Pro $1,950.00 1 user(s) / month Included in plan: 300 calls (name, email and/or phone number provided) 10 Transfer Destinations 1st CRM Integration (Free)
FAQs What is this service generally used for? Answering questions, new client screening and intake, scheduling appointments, payment collection, customer support inquiries, outbound calling, sales outreach, sales prospect campaigns, and help desk triage and ticketing. Does this service offer guides, tutorials and or customer support? Yes, Smith.ai offers help tutorials and customer support. Does this service integrate with any other apps? Among others, Smith.ai's Virtual Receptionist service integrates with Phone.com, Grasshopper, RingCentral, ActiveCampaign, Calendly, Capsule CRM, Dubsado, HubSpot, Microsft Teams, Slack, and Salesforce. What are some applications this service is commonly used in tandem with? Smith.ai Virtual Receptionists are commonly used with a full suite of business-centric software including marketing automation, CRM and client intake, online scheduling, business collaboration, and payment collection. Who are the main user groups of this service? Solo Businesses, Small Businesses, Mid-Markets, Enterprises, Franchise Owners, Agencies, and Consulting Firms Lawyers, Accountants, Media and Entertainment Professionals, General Contractors, Retailers, Medical Professionals, Real Estate Agents, and Home Service Providers	FAQs What platforms does this service support? Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk. What is this service generally used for? Creating or improving a teams quality assurance or coaching processes. Does this service offer multi-user capability (e.g. teams)? Yes. Who are the main user groups of this service? Teams that use cloud-based support software or CRMs and want to improve their quality assurance program or drive key metrics like CSAT, NPS or more. Does this service integrate with any other apps? Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk, Slack, Snowflake, BigQuery, Redshift, Looker, Tableau. Does this service offer guides, tutorials and or customer support? Yes, as a team that serves customer service teams, we take pride in our support. What are some applications this service is commonly used in tandem with? Salesforce Service Cloud, Zendesk, Desk, Kustomer, Intercom, Freshdesk, Slack, Snowflake, BigQuery, Redshift, Looker, Tableau.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 896	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 818
Other Who uses Smith.ai Virtual Receptionists Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Spanish Regional Restrictions: No restrictions.	Other Who uses MaestroQA Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.