Compare SmartSurvey vs Survio vs ProProfs NPS

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Crozscore:

91%
what is this?
92%
42%
interest rising

Crozscore:

86%
what is this?
81%
44%
no significant changes

Crozscore:

90%
what is this?
90%
53%
no significant changes
SmartSurvey screenshot view 2 more Survio screenshot view 1 more ProProfs NPS screenshot

Software Description:

SmartSurvey allows users to directly reach the people whose opinions matter the most, clients, partners, patients, students and suppliers.

SmartSurvey specializes in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on UK/EU based servers.

Whether you’re conducting market research, reviewing employee engagement or measuring customer satisfaction, our software has advanced features to suit every need.

Software Description:

Survio offers a very effective and simple way for the creation of custom questionnaires. To create questionnaire is possible independently or with the use of ready-made templates from different areas.

Surveys can be placed on your website or shared via social networks or email. There is also the possibility to distribute the questionnaire through a panel of respondents from all over the world. The service of automatic analysis of the acquired data is very convenient. Users get the statistical analysis results in tables and graphs. Results are possible to share e.g. in the workplace or with public.

In addition to the easy creation of questionnaires, the quality and clarity of outputs and the overall user-friendliness of Survio there is also a 24/7 user support available via e-mail.

Software Description:

ProProfs Net Promoter Score (NPS) software is a powerful online tool that is used by global businesses to gauge the loyalty of different stakeholders (customers, employees, partners, brand associates etc), measure satisfaction level and their willingness to refer.

Organizations prefer ProProfs NPS Software to ask the ultimate question (“On a scale from 1 to 10, how likely are you to recommend our brand to a friend or colleague?”) that helps them to track promoters and detractors, producing a clear measure of an organization's performance via its stakeholders responses.

When you use ProProfs NPS software, you don’t have to spend hours to calculate and put your energy into a follow-up plan. The process is simple. Just use the sample survey question to find out if your stakeholders like your organization enough to recommend it, followed by a few follow-up survey questions that would help you gauge why people would recommend or would not recommend your company and you are done.

Whether you are a startup or an established business, building a trustworthy brand is challenging. As an easy to use, flexible & intuitive tool, ProProfs NPS software will help you gather real feedback from your stakeholders and improve your brand presence.

Features:

  • Template Designer
  • Google Apps Integration
  • Analytics
  • Net Promoter Score
  • Marketing Automation
  • Multi-User
  • Notifications
  • Dashboard
  • Calendar Management
  • Scheduling
  • Contact Management
  • External Integrations
  • Data Visualization
  • Batch Permissions & Access
  • Data Import
  • Data Export
  • Email Integration
  • API

Features:

  • Data Export
  • Email Integration
  • Dashboard
  • Data Visualization

Features:

  • Template Designer
  • Analytics
  • Data Visualization
  • Dashboard
  • Data Export
  • Data Import
  • Multi-User
  • Net Promoter Score

Summary:

  • Unlimited questions

  • Unlimited responses

  • Advanced skip logic and piping

  • Bulk email distribution

  • Custom branding and themes

  • Multi-user managment

  • Multi-language

  • SMS distribution

  • Offline/kiosk mode

Summary:

  • Survey dashboard statistics

  • 70+ modern pre-built survey designs

  • 19 question types

  • Built-in professional survey templates

  • Multimedia in questions

  • Export blank survey to PDF (print)

  • Real-time charts & graphs

  • 24/7 e-mail support

  • Report with summary results

  • E-mail invitation

Summary:

  • No software installation needed.

  • Create professional surveys in minutes.

  • Use ready-to-use templates & question library.

  • No HTML skills required.

  • Customization and white labeling.

  • Safe & secure.

  • Allows social media sharing.

  • In-depth analytics, generate reports & track results.

  • Supports reports sharing with stakeholders.

  • Add videos, images and graphics & multi-device compatibility.

Basic

Free
Included in plan:
  • 15 questions per survey
  • 100 response maximum per month
  • 1 user account
  • Unlimited surveys
  • Ready-made survey templates
  • Real-time Analytics

Pro

$25.00
1 user(s) / month
Included in plan:
  • ALL BASIC FEATURES
  • Unlimited questions
  • 1,500 response maximum per month
  • 1 user account
  • Advanced question types
  • Export to Excel, CSV, PDF or Word
  • Advanced filtering & cross-tabs
  • Bulk email tool
  • Multiple tracking links
  • Skip logic & piping features
  • Custom theme/branding tool
  • Increased security (SSL/HTTPS)

Business

$50.00
2 user(s) / month
Included in plan:
  • ALL PRO FEATURES
  • Unlimited questions
  • Unlimited responses
  • 2 user accounts
  • Multi-user management
  • Text analysis
  • File upload question type
  • Advanced question & page logic
  • Schedule reports sent by email
  • Advanced cross-tab report
  • Survey authentication
  • Enhanced security settings
  • API access
  • Phone Support

Try any plan free for 7 days

Free
Included in plan:
  • Security Multilingual Surveys 24/7 Support

FAQs:

    Does this service offer an API?
  • The SmartSurvey API gives you access to secure survey data for use in your own app. It strives to be RESTful and is organized around the main resources you’re familiar with from the SmartSurvey web interface.

  • Does this service offer guides, tutorials and or customer support?
  • We offer support to all of our members through our ticket system found in your control panel. Business users and above can make use of our phone support. Enterprise users benefit from a personal account manager.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, whether you work in a small, medium or large enterprise you can manage multiple users with ease. Admins can add and remove users, and set response quotas per person.

    Your team can share themes, contact lists, and commonly used questions. If specific surveys and forms need to be used, they can be duplicated and transferred between users.

    Account administrators can set different survey functionality permissions for multiple or individual users. Access to each feature can be regulated, from design updates to results viewing and survey settings management.

  • What is this service generally used for?
  • SmartSurvey is the UK’s leading provider of online surveys, questionnaires, forms and quizzes, used for market research, customer feedback, employee engagement, registration forms, event management and more.

    Customers can generate survey invitations digitally via email and SMS, share them via social media and embed them directly onto websites or commission custom pop-up surveys. Results can be viewed in real-time and exported in CSV (Excel) for analysis.

  • What platforms does this service support?
  • SmartSurvey currently supports Zapier intergrations.

  • Who are the main user groups of this service?
  • Over 130,000 users worldwide benefit from our survey software. We have features to suit everyone, from self-employed researchers to multinational corporations.

    Our customers range from businesses including Microsoft, BBC, FIFA, IKEA, and IBM to universities, colleges, charities, not-for-profit organizations, government departments, NHS hospitals, police forces and local councils.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No

  • What is this service generally used for?
  • For creating a survey.

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • Software as a service

  • Does this service integrate with any other apps?
  • No

  • Who are the main user groups of this service?
  • Survio is designed especially for small and medium-sized enterprises (SMEs). The service is also suitable for all who need to prepare their own questionnaires: offices, schools, students, non-profit organizations, etc. However, more and more often is Survio chosen by large, international corporations.

  • What are some applications this service is commonly used in tandem with?
  • Microsoft Excel or SPSS.

  • Does this service offer guides, tutorials and or customer support?
  • 24/7 user support available via e-mail, plus guides are available on web and on blog.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Employees:
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Likes:
Followers:
1.16k

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses SmartSurvey
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Survio
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, French, German, Dutch, Czech, Slovak, Swedish, Spanish, Polish, Portuguese, Italian, Hungarian, Norwegian, Russian
Regional Restrictions:
No restrictions.

Other:

Who uses ProProfs NPS
  • SMEs
Languages:
English
Regional Restrictions:
No restrictions.
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