Compare Smartsupp vs Grytics vs Zoho SalesIQ

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Crozscore:

85%
what is this?
87%
41%
no significant changes

Crozscore:

78%
what is this?
40%
interest rising

Crozscore:

85%
what is this?
78%
65%
no significant changes
Smartsupp screenshot view 2 more Grytics screenshot Zoho SalesIQ screenshot view 1 more

Software Description:

Free live chat with visitor recording. Use our Free package with unlimited number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.

Software Description:

What are the main features ?

Manage and Benchmark all groups in one place
Basic statistics (active members, engagement score, activity score… )
Key figure evolution (from different periods)
Top engaged members and top posts
Group activity interactions (posts, reactions and comments) and post types
Publications and Members Statistics
Exports and Reportings
Access delegation
Publication tool
Time Zone setting

What are the benefits ?

Get a better overview of your team work
Improve your internal communication and collaboration
Detect the best practices
Follow your group's projects advancement and measure feedbacks
Identify and promote your new talents to your teamwork
Enhance your publications targeting

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Features:

Features:

  • Dashboard
  • Scheduling
  • Multi-User
  • API
  • Data Export

Features:

  • Email Integration
  • API
  • Data Visualization
  • Data Export
  • Lead Scoring
  • Lead Management
  • Marketing Automation
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Notifications
  • Dashboard

Summary:

  • Answer visitors' questions instantly

  • Improve customer relations

  • Increase conversion rate (impact of Smartsupp on conversion rate is measurable in Google Analytics)

  • Understand behavior of your customers

Summary:

    No key features associated with this application.

Summary:

  • Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

  • Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

  • Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

  • Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

  • Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

  • Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Pricing:

  • Starting from: $8.00/month
  • Credit card required: N/A
  • FREE : Free forever with unlimited number of agents
    STANDARD : €8 monthly per agent
    PRO : €19 monthly per agent

Premium Plan

$12.00
5 Facebook Groups
Included in plan:
  • Weekly Update
  • 30 days of initial data history
  • PDT & PPT reports
  • Publishing Tool
  • Time intervals selection
  • Custom Time Zone
  • Data exports

Pro Plan

$25.00
10 Facebook Groups
Included in plan:
  • Daily Update
  • 90 days of initial data history
  • PDF & PPT reports
  • Publishing tool
  • Time intervals selection
  • Custom Time zone
  • Data exports
  • Time interval comparison
  • 1 additional team member

Enterprise Plan

$55.00
20+ Facebook Groups
Included in plan:
  • Daily Update
  • 90 days of initial data history
  • PDF & PPT reports
  • Publishing tool
  • Time intervals selection
  • Custom Time zone
  • Data exports
  • Time interval comparison
  • 5 additionnal team members

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • $19 for 3 users. $59 for 5 users. $129 for 10 users.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, we are running a YouTube chanel with tutorials, and we have a blog with a lot of articles dealing with "How to use each feature"

  • What platforms does this service support?
  • Mobile phones, computers

  • What is this service generally used for?
  • Grytics is a SaaS solution for SocialMedia Analytics on Facebook groups, for Community Managers, WebMarketers and PR. It allows Companies of all size

    – to improve their customer relationship through the analysis of publications on their Facebook groups

    – to find/qualify new leads

    – to identify influencers

    – to help for marketing intelligence

    – to engage and deliver a better service to clients/fans communities

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it depends of your plan (Pro and Enterprise Plan)

FAQs:

    What is this service generally used for?
  • To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SalesIQ is available in web browser, android and iOS platforms

  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with all leading CRM and Help Desk Softwares

  • Who are the main user groups of this service?
  • Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
    Supported Countries: Worldwide

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
8.37k
Followers:
1.95k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
44k

Other:

Who uses Smartsupp
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English, French, Spanish, German, Dutch, Italian, Czech, Polish, Hungarian, Russian, Portuguese, Danish, Turkish, Chinese, Norwegian, Romanian
Regional Restrictions:
No restrictions.

Other:

Who uses Grytics
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Spanish, French
Regional Restrictions:
No restrictions.

Other:

Who uses Zoho SalesIQ
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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