Compare Smartsupp vs Mithi SkyConnect vs Vision Helpdesk

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85%
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87%
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Crozscore:

79%
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Crozscore:

81%
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Smartsupp screenshot view 2 more Mithi SkyConnect screenshot view 5 more Vision Helpdesk screenshot view 2 more

Software Description:

Free live chat with visitor recording. Use our Free package with unlimited number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.

Software Description:

Experience team collaboration like never before with enterprise grade Cloud Email, Instant Messaging, Calendar, Document Collaboration and more. With its near-zero server downtime and a reliable multi-layered security, you can enjoy uninterrupted collaboration all the time.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Features:

Features:

  • File Sharing
  • Contact Sharing
  • Calendar Management
  • Scheduling
  • Multi-User
  • Chat

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

  • Answer visitors' questions instantly

  • Improve customer relations

  • Increase conversion rate (impact of Smartsupp on conversion rate is measurable in Google Analytics)

  • Understand behavior of your customers

Summary:

  • Reliable: Hosted and served off AWS Cloud with 99.99% Availability.

  • Secure: Integrated Trend Micro Email Security for safer and cleaner mailboxes.

  • Flexible Plans: Pay only for what you use.

  • 24x7 Support: For the 24x7 workforce.

  • Complete Lifecycle Support: Covering every stage of the collaboration infrastructure lifecycle.

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Pricing:

  • Starting from: $8.00/month
  • Credit card required: N/A
  • FREE : Free forever with unlimited number of agents
    STANDARD : €8 monthly per agent
    PRO : €19 monthly per agent

My Plan

$12.00
1 user(s) / year
Included in plan:
  • 1 GB of Data Storage
  • Unlimited domains
  • Carrier grade Business Email & Collaboration
  • Guaranteed Spam, Virus, Malware free email
  • Multi layered Security
  • Desktop, Web and Mobile access
  • Assured Availability, Mail Delivery, 24x7 Support

Trial

Free
Included in plan:
  • No sign-up or configuration

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service integrate with any other apps?
  • This service has app integration's with Amazon AWS, Trend Micro, Gsuite, O365, Exchange, Lotus

  • What platforms does this service support?
  • This service is web based

  • What is this service generally used for?
  • Email: Access & send email from the browser, desktop & mobile devices.

    Instant Messaging: Chat with your colleagues for informal conversations & quicker problem resolution.

    Video Calling: Have instant video calls with one or more colleagues.

    Screen Share: Presentation, Product Demos, Document Reviews with live screen sharing.

    Calendar: Create & share calendars, schedule tasks, meetings, events, check free-busy & synchronize Calendar.

    Contacts: Create your own address book or search for colleagues & contacts on the shared address book.

    Mail Archival: Cloud email archiving with Vaultastic.

  • Who are the main user groups of this service?
  • Mithi SkyConnect is suited for Freelancers, SMBs, Enterprises, Startups, Agencies

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
Nasik
Employees:
-
Likes:
Followers:

Other:

Who uses Smartsupp
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English, French, Spanish, German, Dutch, Italian, Czech, Polish, Hungarian, Russian, Portuguese, Danish, Turkish, Chinese, Norwegian, Romanian
Regional Restrictions:
No restrictions.

Other:

Who uses Mithi SkyConnect
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Spanish, Portuguese, French, Russian, Polish, Italian, Turkish, English, Dutch
Regional Restrictions:
No restrictions.
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