Compare Smartsupp vs LiveChat vs Grytics

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Crozscore:

85%
what is this?
87%
41%
no significant changes

Crozscore:

90%
what is this?
89%
53%
interest falling

Crozscore:

78%
what is this?
39%
interest rising
Smartsupp screenshot view 2 more LiveChat screenshot view 2 more Grytics screenshot

Software Description:

Free live chat with visitor recording. Use our Free package with unlimited number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

What are the main features ?

Manage and Benchmark all groups in one place
Basic statistics (active members, engagement score, activity score… )
Key figure evolution (from different periods)
Top engaged members and top posts
Group activity interactions (posts, reactions and comments) and post types
Publications and Members Statistics
Exports and Reportings
Access delegation
Publication tool
Time Zone setting

What are the benefits ?

Get a better overview of your team work
Improve your internal communication and collaboration
Detect the best practices
Follow your group's projects advancement and measure feedbacks
Identify and promote your new talents to your teamwork
Enhance your publications targeting

Features:

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features:

  • Dashboard
  • Scheduling
  • Multi-User
  • API
  • Data Export

Summary:

  • Answer visitors' questions instantly

  • Improve customer relations

  • Increase conversion rate (impact of Smartsupp on conversion rate is measurable in Google Analytics)

  • Understand behavior of your customers

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $8.00/month
  • Credit card required: N/A
  • FREE : Free forever with unlimited number of agents
    STANDARD : €8 monthly per agent
    PRO : €19 monthly per agent

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

Premium Plan

$12.00
5 Facebook Groups
Included in plan:
  • Weekly Update
  • 30 days of initial data history
  • PDT & PPT reports
  • Publishing Tool
  • Time intervals selection
  • Custom Time Zone
  • Data exports

Pro Plan

$25.00
10 Facebook Groups
Included in plan:
  • Daily Update
  • 90 days of initial data history
  • PDF & PPT reports
  • Publishing tool
  • Time intervals selection
  • Custom Time zone
  • Data exports
  • Time interval comparison
  • 1 additional team member

Enterprise Plan

$55.00
20+ Facebook Groups
Included in plan:
  • Daily Update
  • 90 days of initial data history
  • PDF & PPT reports
  • Publishing tool
  • Time intervals selection
  • Custom Time zone
  • Data exports
  • Time interval comparison
  • 5 additionnal team members

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, we are running a YouTube chanel with tutorials, and we have a blog with a lot of articles dealing with "How to use each feature"

  • What platforms does this service support?
  • Mobile phones, computers

  • What is this service generally used for?
  • Grytics is a SaaS solution for SocialMedia Analytics on Facebook groups, for Community Managers, WebMarketers and PR. It allows Companies of all size

    – to improve their customer relationship through the analysis of publications on their Facebook groups

    – to find/qualify new leads

    – to identify influencers

    – to help for marketing intelligence

    – to engage and deliver a better service to clients/fans communities

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it depends of your plan (Pro and Enterprise Plan)

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
Wroclaw
Employees:
-
Likes:
Followers:
16.8k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.97k

Other:

Who uses Smartsupp
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English, French, Spanish, German, Dutch, Italian, Czech, Polish, Hungarian, Russian, Portuguese, Danish, Turkish, Chinese, Norwegian, Romanian
Regional Restrictions:
No restrictions.

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Grytics
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Spanish, English, French
Regional Restrictions:
No restrictions.
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