Compare Slack vs Freshchat

Slack 29716 Instant Messaging & Chat	Freshchat 234 Instant Messaging & Chat
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Crozscore 91% what is this? User Happiness: 90% Press Buzz: 77% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 62% User Trend: interest rising
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About Slack Slack is a real-time messaging, archive and conversation search tool. It is designed to make working life simpler and more productive by removing the need for internal email and inefficient file sharing methods. Slack brings desktop and mobile messaging into one place — with seamless file sharing, conversation syncing, and notification options. It is simple and easy to use. Users can create different conversation groups with customizable privacy settings to ensure just the right people see them. Slack is optimized as a search tool to ensure every discussion and document is archived, indexed, and available through Slack's search bar. The powerful search and archiving features will help users never lose track of the conversations they need to remember.	About Freshchat Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances
Features API Batch Permissions & Access Chat Contact Management Contact Sharing Document Comparison Email Integration External Integrations File Sharing File Transfer Google Apps Integration History/Version Control Marketing Automation Multi-User Notifications Project Management	Features API Batch Permissions & Access Chat Contact Management Contact Sharing Document Comparison Email Integration External Integrations File Sharing File Transfer Google Apps Integration History/Version Control Marketing Automation Multi-User Notifications Project Management
Summary All team communication in one place: Say goodbye to internal email thanks to Slack’s desktop and mobile messaging, file sharing and notifications functions. Stay up-to-date even on the move. Integrate with services you already use: Slack integrates with dozens of other services including Dropbox, Google Drive, GitHub, Datadog, Asana, Mailchimp etc. Built for search: Archive, index and find conversations, files or links in seconds with Slack’s search functions.	Summary Free live chat software Real time engagement software for websites Live chat software from Freshdesk Proactive chat for websites Live chat for small teams Live chat for startups Live chat tool for increased sales Live chat software for customer support Live chat software for more leads from website Live chat software for engagement and sales
	Pricing Growth $15.00 1 user(s) / month Included in plan: Up to 2000 bot sessions/month FREE Assignment Rules Priority Inbox Canned Responses Private Notes User Events & Timeline 100K MUV/agent Pro $39.00 1 user(s) / month Included in plan: Up to 3000 bot sessions/month FREE WhatsApp Business Apple Business Chat Business Hours (by Groups) Advanced Automations CSAT Survey and Report Enterprise $69.00 1 user(s) / month Included in plan: Up to 5000 bot sessions/month FREE Allowed IPs Allowed Domains User Authentication(JWT)
FAQs No FAQs associated with this application.	FAQs What are some applications this service is commonly used in tandem with? CRM, 3rd Party Plugins What is this service generally used for? Live Chat with the Website Visitors Does this service offer an API? No What platforms does this service support? All Mobile and WebApp Platforms Does this service offer guides, tutorials and or customer support? Yes Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Yes Who are the main user groups of this service? SMBs, SMEs, Startups, E-Commerce Websites.
Vendor Information Founded: 2009 Based in: San Francisco Employees: 501-1000 Likes: Followers: 462k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1
Other Who uses Slack Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Languages: English, French, German, Spanish, Japanese Regional Restrictions: No restrictions.	Other Who uses Freshchat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Catalan, Czech, Danish, German, Estonian, Finnish, French, Portuguese, Italian, Korean, Arabic, Bengali, Bulgarian, Gujarati, Hebrew, Hindi, Hungarian, Japanese, Central Khmer, Indonesian, Greek, Icelandic, Latvian, Lithuanian, Malayalam, Marathi, Malay, Chinese, Norwegian, Panjabi, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Dutch, Tamil, Thai, Telugu, Turkish, Welsh, Ukrainian, Urdu, Vietnamese, Swedish Regional Restrictions: No restrictions.