Compare Skyprep vs Freshdesk vs Capabiliti

Software Description:

SkyPrep is a Web-based learning management system that offers training administrators a platform for creating, managing and selling training courses. Through features like custom branding, automated learner enrollment and flexible blended learning, anyone from an individual coach to a large business in various industries can take the e-learning approach that works best for them.

SkyPrep’s course authoring functionality allows users to upload their PowerPoints, videos, SCORM content and many other types of media to create custom training courses, which can be self-paced, instructor-led or done through virtual classroom. All courses can be branded and customized with an organization’s own URL, logo and color theme.

From there, learners can be added individually or in bulk and can be grouped in any way needed to be enrolled in courses. Custom quizzes and tests, along with real-time reporting, ensure that all training progress is tracked and measured.

SkyPrep also has e-commerce features so that courses can be sold to customers and resellers, and mobile learning capabilities allow any trainee to access courses on the go on a tablet or smartphone.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Capabiliti is a mobile-first training, assessment and engagement platform that is used by companies of all sizes to deliver trainings across geography, at any scale and complexity, on any device, using any format of content.

Start with creating a training or assessment by uploading an existing video, PPT, PDF or other types of content and watch it turn into a powerful, interactive training in minutes. Once your training courses are ready, add users manually or simply do a bulk user upload through a CSV file.

Now, assign the courses to specific users in the list. Users can also set a start and end date, along with a minimum passing grade, among other tweaks and preferences.

Once users are assigned their training courses, they will be able to complete them on any of their web or mobile devices. Capabiliti app is available at the Apple App Store and Android Play Store, and can be completely white-labelled in a DIY fashion.

Once users start consuming and completing training programs, you can view their progress at an individual, team, geography and organizational levels. Another important feature of Capabiliti is that users do not have to be connected to the Internet at all times to complete their training courses, or while providing their inputs in assessments.

For information on more features available to Capabiliti users, please get in touch with us or view the Capabiliti one-click demo.

Features:

• Student Registration
• Class Management
• Employee Training
• Corporate/Business
• Data Visualization
• Data Import
• Scheduling
• External Integrations
• Personal Learning
• Video Courses
• Multi-User
• Data Export

Features:

• Chat
• Customer Management
• Email Integration
• Social-Media Integration
• Notifications
• Dashboard
• Task Scheduling/Tracking
• Billing/Invoicing
• Analytics
• Contact Management
• Contact Sharing
• External Integrations
• Data Export
• Third-Party Plugins/Add-Ons
• Google Apps Integration
• Multi-User
• Data Import
• Data Visualization
• Scheduling

Features:

• Student Registration
• Class Management
• Data Visualization
• Data Import
• Gamification
• Data Export
• Employee Training
• Corporate/Business
• External Integrations
• Personal Learning
• Multi-User
• Video Courses
• Scheduling
• Document Comparison
• API
• Referral Tracking
• Analytics
• Dashboard
• Multi-Site
• Notifications
• Keyword Tracking
• Employee Onboarding
• Email Integration
• Onboarding
• Vacation Calendar
• Feedback Management
• Attendance Tracking
• 360 Degree Feedback
• Password & Access Management

Summary:

No key features associated with this application.

Summary:

• Multi Channel: Manages all support conversations in one place.

• Productivity: Increase team’s engagement and productivity.

• Self-Service: It is possible to create a self-service experience that supports user's brand.

• Reporting: Measures and tracks performance using reports.

• Integration: Extends user's support capabilities with integrations.

• Ticketing: Everything you need to start supporting customers.

Summary:

• A unified training, assessment and engagement platform

• No IT support required

• Deploy training programs in 30 minutes flat

• Rich analytics for actionable insights

• Complete data security

• Scalable as well as customizable (white-labeled app)

• Works on any device, any platform

Pricing:

• Credit card required: N/A

• Sprout - Free for unlimited number of Agents
  Blossom - $19 per agent per month
  Garden - $35 per agent per month
  Estate - $49 per agent per month
  Forest - $89 per agent per month

Pricing:

• Starting from: $5.00/month
• Credit card required: Yes

• Capabiliti pricing depends on your team size. Since it is completely scalable, it fits all team sizes and budgets. It is ideally suited for anyone upwards of 100 users.

  The per user monthly subscription starts from $9, and can go as low as $3 depending on the number of users.

  The per user monthly subscription is charged for active users only.

  You can also integrate Capabiliti with your existing TMS (SuccessFactors, Taleo, CornerstoneOnDemand), to extend your reach to your frontline users as well, at a fraction of the cost.

FAQs:

What platforms does this service support?

• iOS
  Andorid
  Web

FAQs:

Who are the main user groups of this service?

• This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

What is this service generally used for?

• It is used to help companies handle their customers’ problems across various channels.

What platforms does this service support?

• It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

Does this service offer an API?

• It offers RESTful API.

Does this service offer multi-user capability (e.g. teams)?

• Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

Does this service integrate with any other apps?

• Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
  It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
  Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

• Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

Who are the main user groups of this service?

• Anyone belonging to the following functions:

  HR
  Learning and Development
  Sales / Support / Field enablement
  Sales leadership

What is this service generally used for?

• Capabiliti is generally used for:

  Employee training and assessment
  Training needs analysis
  Measuring training effectiveness
  Social learning
  Employee feedback and surveys
  Employee onboarding
  Video interviews

Does this service offer guides, tutorials and or customer support?

• Yes. Customers can access video tutorials, 1-1 tutorials, phone and email support.

What platforms does this service support?

• iOS, Android, web (all browsers)

Does this service offer an API?

• Yes

What are some applications this service is commonly used in tandem with?

• Capabiliti is commonly used with other HRMS and HRIS apps, or as a standalone.

Does this service integrate with any other apps?

• Capabiliti integrates with nearly all HRMS / HRIS software available at present. It is also used as a plug and play to existing LMSs to help plug in the gaps of the legacy software (eg: Mobile compatibility etc.)

Does this service offer multi-user capability (e.g. teams)?

• Yes, with access control

Publisher:

Publisher:

Publisher:

Other:

• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Macintosh

• iOS
• Android

Other:

• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android