Compare SkyPrep vs Freshdesk vs Absorb LMS

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About SkyPrep

SkyPrep LMS is a cloud-based learning management solution that offers a platform to training administrators for creating, managing and tracking training courses. Key features include custom branding, automated learner enrollment and blended learning.

SkyPrep’s course authoring functionality allows users to upload their PowerPoints, videos, SCORM content and other types of media to create custom training courses, which can be self-paced, instructor-led or done through a virtual classroom. The courses can be branded and customized with an organization’s own website, logo and color theme.

Administrators can add learners individually or in bulk and can be grouped in multiple ways as required to be enrolled in courses. Custom quizzes and tests, along with real-time reporting, ensure that the training progress is tracked and measured.

SkyPrep’s advanced reporting allows to create customized reports on learners, courses and learning paths. With the use of a wide range of columns and filters to extract your essential data.

The mobile learning capabilities allow trainees access to courses on the move via tablet or a smartphone.

About Freshdesk

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

About Absorb LMS

Absorb LMS empowers businesses across the globe to surpass learning goals. Built to deliver flexible training, the intuitive design and robust features create an engaging learning environment that keeps your employees, customers and partners coming back for more. Serving customers in 120 industry verticals, Absorb LMS offers automation and deep reporting capabilities to save time and prove ROI. Tap the scalable LMS that supports integration and security, while offering 24/7 in-house support.

Features

  • API
  • Corporate/Business
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Employee Training
  • External Integrations
  • Gamification
  • Multi-User
  • Personal Learning
  • Scheduling
  • Video Courses
  • Class Management
  • Student Registration
  • SCORM
  • Report & Compliance
  • Comparative Reporting

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • API
  • Corporate/Business
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Employee Training
  • External Integrations
  • Gamification
  • Multi-User
  • Personal Learning
  • Scheduling
  • Video Courses
  • Class Management
  • Student Registration
  • SCORM
  • Report & Compliance
  • Comparative Reporting

Summary

    No key features associated with this application.

Summary

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary

  • Smart Administration

  • Learner Engagement

  • eCommerce

  • Reporting & Analytics

  • Learner Experience

  • Observation Checklists

  • Mobile App

  • Machine Learning

  • Content Libraries

  • Integrations

Pricing

Core

$199.00
+ $100/mo per 100 active users
Included in plan:
  • Unlimited Registered Users
  • Custom Branding & Certificates
  • Unlimited Courses, Quiz Questions, and Content
  • SCORM 1.2 Support
  • Email Support

Premium

$499.00
+ $100/mo per 100 active users
Included in plan:
  • All Core Features +
  • Advanced Security Controls
  • Advanced Reporting
  • Multi-Platform Hierarchy
  • API Access
  • Single Sign-On
  • Gamification
  • Customizable Learner Dashboard
  • Phone Support + Customer Success Manager
  • Knowledge Check

Enterprise

$499.00
1000+ Active Users/ Month
Included in plan:
  • All Premium Features +
  • Migration Services
  • Multi-Year Discounts

Pricing

  • Credit card required: No
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs

    Does this service integrate with any other apps?
  • Yes, We have native integration with popular Softwares such as:
    * ADP
    * BambooHR
    * Zoom
    * GoToMeeting
    * BigBlueButton
    * ClickMeeting
    * Microsoft Teams
    * Cisco Webex
    * Saml 2.0
    * OKTA
    * Microsoft Active Directory
    * OneLogin
    * Open API
    * Stripe
    * PayPal
    * Shopify
    * OpenSesame
    * Office365
    * G Suit

  • Who are the main user groups of this service?
  • Organizations looking to train employees online

  • What is this service generally used for?
  • SkyPrep is an online training software used to train employees, customers and partners effortlessly.

  • Does this service offer an API?
  • Yes, We do provide an API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, we have different features that support multi-user capability. Such as Groups and Sub-platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes we do provide customer support depending on the plan.

  • What platforms does this service support?
  • iOS
    Andorid
    Web

FAQs

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs

    Does this service offer an API?
  • Yes, RESTful API

  • Does this service offer guides, tutorials and or customer support?
  • Absorb offers a 24/7 HelpDesk, as well as Absorb Academy where you can look up many common questions and answers on demand.
    Absorb also offers a tiered support model whereby three (3) different support models are available to our clients.
    A. Premium Support – Our standard support model which is offered to all clients at no charge.
    B. Elite Support: Our Premium model plus a dedicated Client Success Manager, regular business reviews, and an SSL certificate for Custom URL.
    C. Enterprise Support: Our Elite model plus, On-site training, Priority issue resolution SLA, High priority ticket resolution, and an invitation to All Absorb Events.
    Absorb operates a follow-the-sun 24/7 customer support desk staffed by in-house software engineers.
    Requests for assistance can be made by phone (toll-free) which rings to the appropriate office location depending on the time of day or maybe made directly on our site, by submission of a help desk ticket.

  • What platforms does this service support?
  • Absorb LMS is a web-based application that is cloud-hosted on Amazon Web Services (AWS) and works in all standard browsers. It is accessible from any web browser, and accessible through our native Android and iOS apps.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, via Departments. Multi-tenancy is supported out of the box through our availability rules. You can vertically define training by divisions, locations, departments, and roles, as well as horizontally by training that may apply to someone across all levels.

  • What are some applications this service is commonly used in tandem with?
  • Absorb integrates with many different platforms and applications, some of which include our Salesforce connector, ADP connector, BambooHR, Namely, and Zoom, just to name a few.

  • What is this service generally used for?
  • Absorb LMS is a Web-based Learning Management System that beautifully delivers and efficiently manages instructional content - any kind of content from anywhere. The LMS can handle training of internal employees, external users, or both. Complete employee onboarding, employee development, compliance training, sales training, partner training, customer training, and more, with Absorb.

  • Does this service integrate with any other apps?
  • Absorb offers many turn-key integrations, as well as custom integrations. We integrate with applications such as Salesforce, ADP, Namely, BambooHR, Okta SSO, and Zoom, just to name a few.

  • Who are the main user groups of this service?
  • Absorb caters towards corporate learning and training. Whether you're training hundreds or thousands of users, Absorb can support you and help you scale as you grow. The breadth of our customers is wide, including Airbnb, Swavorski, Sony, Global eTraining, Tiffany & Co., and Johnson & Johnson.

Vendor Information

Founded:
-
Based in:
Toronto
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses SkyPrep
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, Spanish, Portuguese, Turkish, Chinese, Bulgarian, German
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses Absorb LMS
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Czech, Danish, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Greek, Mongolian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
Regional Restrictions:
No restrictions.
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