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About Sinch

Sinch is a cloud-based, mobile communications platform that makes adding Voice, Verification, Video, SMS, and IM into apps easier than ever. Originally spun out of Rebtel in May 2014, the Sinch team has over 100 years of development experience in the voice industry, and brings this skill and expertise to its powerful range of SDKs and APIs for developers to download and integrate.

Our mission is to make it easy for developers to add voice, verification, video, SMS, and instant messaging to apps, enriching the modern app experience and becoming the preferred partner for modern app communications. For developers, Sinch removes the complexity of building and maintaining complex communications infrastructures, and handles the heavy lifting with a simple to integrate SDK that any developer can use.

Sinch has built a successful real-time communications platform with a talented in-house engineering team that includes some of the top names in the mobile and communications market. In just a year, we have signed major clients like Tango, Truecaller, Easy Taxi, Glide, Nimbuzz, and more.

SINCH USAGE

  • 2,000,000,000 voice minutes connected every year
  • 250 Million + verifications per year
  • Connecting users in 196 countries across the globe
  • 30,000 developers and growing

COMPANY FACTS

  • 50 staff in offices in San Francisco and Stockholm
  • 75% of employees are engineers and developers
  • $12 million investment from Index Ventures and Balderton Capital

About Collab Email

​C​ollab.email is ​a management email tool that allows team collaboration within gmail. Share your emails, assign tasks, leave comments, attach files and communicate with each other. Quickly and securely.

About Channels

Channels is the only app you need to power up your customer service! How come?

Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps.

This neither helps your business nor improves customer satisfaction.

And that’s where Channels comes to the rescue.

With Channels, you can...

  1. Use customer data to end interview-like customer support phone calls

Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point.

  1. Set up IVR to always connect customers to the right agent

Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop, and even your smartphone thanks to our Mobile App!

  1. Make your live chat even more versatile

Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text…

On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy!

Some of them are:

  • Call recordings - so you can always come back to an important conversation and lose no important detail
  • International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from
  • Affordable call rates - so your customer service solution doesn’t hurt your wallet
  • Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you

If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!

Features

  • API
  • Batch Permissions & Access
  • Data Export
  • Data Import
  • External Integrations
  • File Sharing
  • File Transfer
  • Multi-User
  • Notifications
  • Third-Party Plugins/Add-Ons

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Summary

  • Sinch APIs to enhance your app with Voice, SMS, Verification, Video and Instant Messaging.

  • Sinch power communications in all 196 countries across the globe.

  • With the Sinch Voice API or our Voice SDKs, add crisp HD quality VoIP calling using WiFi calling or PSTN origination and termination to your app.

  • Verify user phone numbers quickly and effectively using the Sinch SMS API, Voice, or Flash Call technology (Android only).

  • Integrate your call center with Sinch to make or receive calls through SIP origination and termination.

  • With the Sinch SMS API, you can send SMS from your iOS and Android app, backend, or website for two-factor authentication.

  • In-app instant messaging better connects your users to each other and to you for increased engagement and customer support.

  • Sinch Voice SDK offers global video calling over a data connection or WiFi from your website or app.

Summary

  • Keep all email related communications inside your inbox. No need to check dates, use external tools or call your team mates for important jobs.

  • Collab email never stores your emails or anything else besides the data it creates. SSL is standard in all connections through our API.

  • Now all your shared emails are getting synced no matter what. No more endless forwarding of emails or struggling to keep in touch through Trello, Slack, etc.

  • Instead of using another project management tool, we have incorporated tasks inside your email. Delegating work was never easier.

Summary

  • Mobile App

  • Various Integrations

  • Click-to-Call Widget

  • International phone numbers

  • IVR

  • Call recordings

  • Live-listening

  • Data-driven Phone System

  • Affordable call rates

Pricing

  • Credit card required: N/A
  • Visit our pricing page for information on pricing per product.

    Contact us if you have any questions or concerns.

Pricing

BASIC

$24.00
1 user(s) / month
Included in plan:
  • IVR
  • Free incoming calls
  • 30 days of call recordings storage
  • eCommerce Integrations
  • LiveChat Integration

PRO

$39.00
1 user(s) / month
Included in plan:
  • IVR
  • Free incoming calls
  • 365 days of call recordings storage
  • eCommerce Integrations
  • LiveChat Integration
  • Live-listening Included

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We offer 24/7 customer support that can be accessed through the phone, email, and live chat. There's also a knowledge base so everyone can solve their issues on their own.
    We also offer 15- and 30-minute demo and training sessions during which our Customer Success Managers give you a hands-on presentation of our software and answer all your questions regarding how to use it.

  • Does this service integrate with any other apps?
  • Channels integrates with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.

  • Does this service offer an API?
  • Yes, we do offer an API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can invite other users to Channels and manage reps from an admin account.

  • What platforms does this service support?
  • You can use Channels using any web browser you want. Plus there's a Mobile app available on both iOS and Android.

  • What are some applications this service is commonly used in tandem with?
  • Channels integrates - and thus works best - with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.

  • What is this service generally used for?
  • To provide excellent customer service over the phone.

  • Who are the main user groups of this service?
  • eCommerce stores, online businesses, and SMBs.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
12

Vendor Information

Founded:
2015
Based in:
-
Employees:
2-10
Likes:
Followers:
144

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
973

Other

Who uses Sinch
  • Startups
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Collab Email
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Channels
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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