About simPRO
simPRO provides powerful cloud solutions for businesses doing service, maintenance and projects. simPRO integrates every aspect of the business to streamline everyday processes and connects field staff with the office in real time. Intelligent features for field service businesses increases productivity by up to 20% per engineer, empowers field staff to provide exceptional service and maximises the efficiency of pre-planned and reactive jobs. Stay one step ahead with simPRO.
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About mHelpDesk
Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.
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Summary
Connect your office & field workforce in real time
Quickly quote & estimate to win more jobs
Efficiently schedule jobs to your engineers
Improve cash flow by invoicing as soon as a job is done
Gain visibility across your business with 60+ reports
Be more efficient & maximise your billable hours
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Summary
Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.
Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.
Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.
Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.
Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.
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FAQs
Does this service offer multi-user capability (e.g. teams)?
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Yes
Does this service offer guides, tutorials and or customer support?
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Our expert simPRO consultants provide a full range of training to make sure customers are knowledgeable in every aspect of our software. This includes detailed, on-site training programs tailored for your business as well as customer support and online help guides.
Our customer support team is available via phone during business hours, and we have online chat support available 24 hours a day, 6 days a week. For additional guidance, we provide an interactive, online help guide with videos, practice simulations, and helpful articles.
Does this service integrate with any other apps?
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QuickBooks, Gmail, Outlook, Xero, Zapier, Profit Rhino, and several other third-party software add-ons which you can find listed on our website
What is this service generally used for?
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simPRO helps you organize and automate your processes to maximize profitability.
With cloud-based solutions for your office and mobile apps for your technicians in the field, simPRO will help you manage your job costing, scheduling and dispatching, time and material tracking, billing, payment processing, projects, maintenance, and reporting with ease.
Our job management software integrates with major accounting packages such as Xero and Quickbooks to ensure you’ll be fully connected to your crucial business data anywhere, anytime.
Who are the main user groups of this service?
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simPRO was created by trade contractors, for trade contractors. Our solutions are best for commercial and residential businesses in the field service industry whose workflows include service, project, and maintenance. Features include job costing, quoting, scheduling, dispatching, inventory management, service, maintenance, and project management, invoicing, and collecting payments.
We primarily work with security, fire, HVACR, electrical, and plumbing companies, but we can assist any field service industry business whose workflows align with our solution.
simPRO users generally include office staff, field technicians, and business owners.
Does this service offer an API?
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Yes
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FAQs
Who are the main user groups of this service?
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It can be used in all service industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning, etc.
What is this service generally used for?
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This solution is used to modernize the way field service teams work and interact with their customers.
What platforms does this service support?
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Because it's a Web-based system, Mhelpdesk is readily available on any mobile device with Internet access.
Does this service integrate with any other apps?
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It integrates with: Google Maps, Google Calendar, Quickbooks.
Does this service offer an API?
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It offers an API that can be used to integrate the application with the other software tools.
Does this service offer guides, tutorials and or customer support?
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Support offered: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
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