Compare Simplydesk vs DeskXpand

Simplydesk 4 Ticketing & Help Desk	DeskXpand 0 Ticketing & Help Desk
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Crozscore 67% what is this? User Happiness: 92% Press Buzz: 34% User Trend: interest falling	Crozscore 73% what is this? Press Buzz: 37% User Trend: interest falling
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About Simplydesk Simplydesk: a simple, efficient and reliable Helpdesk and IT asset management solution Simplydesk is an essential tool for IT department, SSII, IT software publisher and internal and external customer services. The Simplydesk solution makes the work of support teams more fluid and homogeneous to manage tickets, incidents and complaints. The helpdesk module is available in a simple and advanced version. The solution is available in saas and on-premise mode. Simplydesk brings you visibility and control of IT assets. It allows you to optimize the use of goods, reduce costs and provide better quality of service. Manage your IT assets throughout their lifecycle Explore all your IT assets Discover the IT resources used in your business with SimplyAsset. The solution supports both hardware and software, virtual or physical assets, on-premises or in the cloud. For each asset, Simplydesk contains business information such as product, item, supply and maintenance contracts and costs; technical data such as type of asset, inventory number and tickets relating to the incident, problem or change management; and organizational data, including who is responsible for each asset or who uses the asset. For IT asset inventory, SimplyScan supports you with the initial discovery, inventory, and then ongoing comparison of your target and actual data for all hardware components and software licenses in your IT infrastructure. This gives you a complete and detailed IT inventory that you can use in various processes and modules.	About DeskXpand DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. If we were to describe DeskXpand in the simplest words, it is a robust and adaptable software that can scale to match your business requirements.
Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No key features associated with this application.	Summary No key features associated with this application.

FAQs Who are the main user groups of this service? Software editor Customer services It department IT service provider Does this service offer an API? Yes Does this service integrate with any other apps? Yes Does this service offer guides, tutorials and or customer support? Yes What platforms does this service support? All What are some applications this service is commonly used in tandem with? teamviwer What is this service generally used for? ticketing, it inventory, it management Does this service offer multi-user capability (e.g. teams)? Yes	FAQs What are some applications this service is commonly used in tandem with? Shopify and Magento Trello and Jira Does this service integrate with any other apps? Facebook, and Twitter SurveyMonkey, Google Forms Does this service offer an API? No Who are the main user groups of this service? Enterprise Small Businesses Retail & Ecommerce Travel & Hospitality Education Healthcare Software & IT Manufacturing Does this service offer guides, tutorials and or customer support? Yes Does this service offer multi-user capability (e.g. teams)? Yes What is this service generally used for? Customer Support Help desk software online ticketing software omnichannel help desk software Help desk reports Help desk customization Email ticketing What platforms does this service support? Web-based
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 73	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 83
Other Who uses Simplydesk Startups Enterprises Desktop Platforms: Web App Languages: French, Italian, English, Arabic Regional Restrictions: No restrictions.	Other Who uses DeskXpand Personal Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Languages: English Regional Restrictions: No restrictions.