Compare SimplyBook.me vs BookSteam vs Freshdesk

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Crozscore:

85%
what is this?
80%
49%
interest rising

Crozscore:

87%
what is this?
95%
39%
interest falling

Crozscore:

86%
what is this?
80%
58%
interest falling
SimplyBook.me screenshot BookSteam screenshot Freshdesk screenshot

Software Description:

SimplyBook.me is a powerful online booking system that offers any business the ability to manage and accept appointments.

Core features include:

  • Creating booking page with real-time availability of services and staff
  • Insights and statistics about your bookings
  • Ability to create multiple services, providers, categories and locations
  • Accepting payments online
  • Sending email and sms notifications to clients and providers (staff)
  • Adjusting time zone settings if you have clients in different time zones
  • Creating multiple users related to providers
  • Creating individual schedules for staff
  • Creating schedules for specific dates only
  • Creating events and much more!

Software Description:

BookSteam is a cloud-based booking software. Free up your time and let BookSteam handle all of your scheduling needs. Enable your clients to manage their appointments, workshops and classes online all by themselves, 24/7.

Growing businesses in industries ranging from health clubs to law firms use BookSteam to mobilize, promote and manage their complex schedules. BookSteam is helping businesses around the world to become more profitable and more competitive where slight advantage is everything.

Check your online calendar from anywhere and make appointments on the go!

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • Scheduling
  • Notifications
  • Multi-User
  • Customer Management

Features:

  • Contact Management
  • Customer Management
  • Data Import
  • Email Integration
  • Multi-User
  • Data Export
  • Google Apps Integration
  • Calendar Management
  • Notifications
  • Payment Processor
  • Scheduling

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

    No key features associated with this application.

Summary:

  • Multiple Locations. Perfect for businesses who have multiple offices, clients can choose which location is closer to them at the time of the booking.

  • Client Payments. Accept deposits or full payments from clients at the time of the booking or just keep card on file. Reduces no-shows by 80%!

  • Client Reviews. Collect client feedback about the recent events.

  • Client Reminders. Clients receive email or SMS reminders so they will never forget their scheduled appointment.

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Basic

$9.90
per month
Included in plan:
  • 100 bookings, 3 plugins

Premium

$59.90
per month
Included in plan:
  • 2000 bookings, unlimited plugins

Standard

$29.90
per month
Included in plan:
  • 500 bookings, 8 plugins

Free

Free
Included in plan:
  • 25 bookings/month, 1 plugin

Large

$69.95
50 user(s) / month
Included in plan:
  • All

Medium

$39.95
10 user(s) / month
Included in plan:
  • All

Small

$29.95
5 user(s) / month
Included in plan:
  • All

Solo

$19.95
1 user(s) / month
Included in plan:
  • All

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
7.95k
Followers:

Publisher:

Founded:
2013
Based in:
Richmond Hill
Employees:
2-10
Likes:
5.36k
Followers:
4.33k

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
69.8k
Followers:

Other:

Who uses SimplyBook.me
  • Personal
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Russian, French, Portuguese, English, Japanese, Korean, Chinese, German, Icelandic, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses BookSteam
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Russian, French, Portuguese, English, Japanese, Norwegian, Chinese, German
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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