Compare SimplyBook.me vs Freshdesk vs BookedIN

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Crozscore:

85%
what is this?
80%
49%
interest falling

Crozscore:

85%
what is this?
79%
58%
no significant changes

Crozscore:

80%
what is this?
100%
43%
interest falling
SimplyBook.me screenshot Freshdesk screenshot BookedIN screenshot

Software Description:

SimplyBook.me is a powerful online booking system that offers any business the ability to manage and accept appointments.

Core features include:

  • Creating booking page with real-time availability of services and staff
  • Insights and statistics about your bookings
  • Ability to create multiple services, providers, categories and locations
  • Accepting payments online
  • Sending email and sms notifications to clients and providers (staff)
  • Adjusting time zone settings if you have clients in different time zones
  • Creating multiple users related to providers
  • Creating individual schedules for staff
  • Creating schedules for specific dates only
  • Creating events and much more!

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

BookedIN is an online appointment scheduling software for service industry professionals. It helps calm scheduling chaos, and drastically improves your customer service.

Say goodbye to endless phone calls, voicemails, and email chains. Set up online booking and get back to doing what you love.

 It reduces stress, saves you time, and improves your overall customer service.





FEATURES:

24/7 Online Booking
Create a booking page with your services and available appointments in seconds! People can easily book online from their mobile phone, tablet or desktop. 



Online Appointment Scheduling

Schedule employees, equipment, rooms, etc. in your private calendar.



Payment Processing

Require a partial or full payment when they book or request payment later. Clients can pay by credit card, debit, or PayPal. You can even add a tipping option! All you need is a free PayPal account.



Android & iPhone App

Manage your appointments, clients, availability, and almost all of your BookedIN business settings easily from your phone.



Client Management

Track bookings, payment history, no-shows, and detailed client information and notes. 



  • Email & Text Reminders* Automatically sends reminder text messages and emails. Clients can confirm their appointment, reschedule, cancel, or pay directly within the message. (Text reminders available in USA & Canada only.)

Intake Forms

Request custom information when they book. Perfect for getting to know new clients, or collecting specific details for each booking.



Company Branding

Add your company logo or profile photo, and customize your colors. 



Two-Way Calendar Sync

Sync appointments with Google, Outlook.com, iCloud, Office365, Microsoft Exchange.



Facebook & Website Integrations

Let clients and customers book appointments on your Facebook page or directly on your website.

Staff Notification Emails

Instantly notifies you or your staff when a new booking is made. 


Multiple User Logins

Create unique user accounts to control what your staff can and can't access.



Dedicated Support

Friendly and prompt email support.  



Secure & Reliable
Lightning fast, reliable and secure. BookedIN backs up your data continuously and stores it privately. 



WHO USES BOOKEDIN?
- 

Photographers

- 

Hair Salons & Barbers
- 


Massage Therapists
- 


Tattoo Shops
- 


Personal Trainers
- 


Pet Groomers

- 

Acupuncturists

- 

Chiropractors
- 


Tanning Salons

- 

Estheticians
- 


Financial Advisors
- 


Real Estate Agents
- 


Psychology Counsellors

- 

Many more!

Features:

  • Scheduling
  • Notifications
  • Multi-User
  • Customer Management

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Scheduling
  • Calendar Management
  • Multi-User
  • Notifications
  • Data Export
  • Data Import
  • Contact Management
  • External Integrations
  • Billing/Invoicing
  • Customer Management
  • Payment Processor

Summary:

    No key features associated with this application.

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

  • Online appointment scheduling for you and your clients.

Basic

$9.90
per month
Included in plan:
  • 100 bookings, 3 plugins

Premium

$59.90
per month
Included in plan:
  • 2000 bookings, unlimited plugins

Standard

$29.90
per month
Included in plan:
  • 500 bookings, 8 plugins

Free

Free
Included in plan:
  • 25 bookings/month, 1 plugin

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Just the basics

Free
Included in plan:
  • 5 bookings per month
  • Limited features
  • Limited features

Sky is the limit

$29.00
1 user(s) / month
Included in plan:
  • Pricing is based on # of calendars. See pricing page for full breakdown.
  • Mobile apps
  • Web & social integrations
  • Online booking & scheduling
  • Payment processing
  • Calendar sync
  • Email reminders
  • Text message reminders (USA & CA only)

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
8.14k
Followers:
201

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
69.8k
Followers:
20.2k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses SimplyBook.me
  • Personal
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
French, Korean, English, Spanish, Portuguese, Turkish, Icelandic, Japanese, Chinese, German, Russian
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses BookedIN
  • Personal
  • Freelance
  • Startups
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
Available in: United States, Canada, United Kingdom, Ireland, Australia, New Zealand.
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