Compare Simplifyd vs TeamSupport

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Crozscore:

55%
what is this?
20%
interest falling

Crozscore:

89%
what is this?
90%
39%
interest falling
Simplifyd  screenshot view 3 more TeamSupport screenshot view 4 more

Software Description:

Generate invoices and estimates with Simplifyd. View your money dashboard to get an overview of the amounts coming in and going out. Use your Simplifyd calendar and schedule reminders to help keep all your payments on track.

Send files, messages, photos and PDF’s directly from your Simplifyd account. Integrate your documents from Drive and stay in control of your communications through your customer (and team’s) timeline.

Use the Simplifyd address book and pipeline tools to capture and monitor new opportunities, with a simple interface and real time sync it’s easy to access and keep up to date - even when you’re mobile.

Software Description:

This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.

Features:

  • Billing/Invoicing
  • Expense Tracking
  • Timesheets

Features:

  • API
  • Chat
  • CRM Integration
  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Feedback Management
  • Analytics
  • Customer Management
  • Email Integration
  • Social-Media Integration

Summary:

  • Create and send Invoices/ estimates

  • Scheduling/Calendar

  • Add Todos and assign tasks to individual team members

  • Message and send files or pictures to client in-app

  • Track sales or projects with a clear pipeline

Summary:

  • Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.

  • Ticket Management: Includes easy to use features like reminders, and customizable automations.

  • Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.

  • Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.

  • Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.

  • Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!

Pricing:

  • Credit card required: N/A
  • Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
    Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Main users of TeamSupport are B2B software and technology companies with support and product teams.

  • What is this service generally used for?
  • It is generally used as a B2B customer support tool.

  • What platforms does this service support?
  • This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.

  • Does this service integrate with any other apps?
  • TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: Customer Portal, Knowledge Base, Trouble Ticket Submission, Online Documentation.

Publisher:

Founded:
-
Based in:
Thame
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2008
Based in:
Dallas
Employees:
11-50
Likes:
12.1k
Followers:
12.6k

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

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