Compare Sideways 6 vs ServiceDesk Plus vs 10to8

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Crozscore:

57%
what is this?
30%
interest falling

Crozscore:

86%
what is this?
80%
49%
interest falling

Crozscore:

93%
what is this?
95%
46%
interest rising
Sideways 6  screenshot ServiceDesk Plus screenshot 10to8 screenshot view 2 more

Software Description:

Sideways 6 is an integrated idea management solution for modern, innovative enterprises. Our software pulls ideas from wherever they strike in your business and let's you manage them all in one place.

Set crowdsourcing challenges in Sideways 6, then integrate with your chosen software. Pull ideas from Yammer, SharePoint intranets, Email inboxes, Jive, etc. etc. etc. The possibilities are endless. Once you've run your campaign and collated your ideas, we'll provide you with the tools you need to effectively review, filter, manage and feed back on the ideas you've received. Finding the needle in the haystack has never been so easy.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

With 10to8 appointment scheduling, customers can book your free slots and the services that you specify. What's more, with automated SMS and email reminders, coupled with 2-way chat, you can be sure that your business will reduce appointment no-shows, improve customer communication, enhance coordination, and win more business.

Automated smart SMS and email alerts remind both you and your clients of an upcoming appointment, minimizing the risk of missed schedules, especially during peak season. You’re notified of the latest changes or cancellations, which allows you to quickly adjust your availability for other clients.

10to8’s main feature is the two-way chat integrated with your own calendar system. It ensures clear real-time message exchanges between you and your clients. The app integrates with and syncs your Google Calendar, Exchange, Outlook and iCal. New entries on your calendars are quickly synchronized on 10to8, giving you complete visibility across your schedules and appointments.

10to8 can also seamlessly integrate with over 500 other apps, including Zoom Video Conferencing, QuickBooks, Facebook, and PayPal to name just a few!

10to8 makes it easy to coordinate staff availability and assign their roles where and when and juggle your resources efficiently. Even a small team can handle simultaneous services with proper time management and task assignment, and this app makes it possible.

Features:

  • External Integrations
  • API
  • Notifications
  • Project Management
  • Chat

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Class Management
  • Google Apps Integration
  • Data Visualization
  • Email Integration
  • API
  • Data Import
  • Data Export
  • Corporate/Business
  • External Integrations
  • Marketing Automation
  • Contact Management
  • Stripe
  • Organization Management
  • PayPal
  • Calendar Management
  • Customer Management
  • History/Version Control
  • Multi-Account
  • Multi-User
  • Notifications
  • Password & Access Management
  • Payment Processor
  • Scheduling

Summary:

    No key features associated with this application.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Instant sync with Google Calendar, Outlook, iCal, and Exchange

  • Manage multiple staff, locations, and rooms

  • Send automated notifications and reminders via SMS and email

  • 2-way chat with your client for on-going conversation ahead of appointments

  • Manage complex availability and block out time efficiently

  • Client booking page and website widgets to allow clients to book your free slots

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    What is this service generally used for?
  • Sourcing, filtering and implementing front-line employee ideas.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, tutorials, guides and customer support.

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What platforms does this service support?
  • Yammer and Sharepoint

  • What are some applications this service is commonly used in tandem with?
  • Yammer and Sharepoint

  • Who are the main user groups of this service?
  • Internal Communication Managers, Innovation Directors, Business Improvement Directors

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:
3.54k

Publisher:

Founded:
2011
Based in:
Cambridge
Employees:
11-50
Likes:
Followers:
1.09k

Other:

Who uses Sideways 6
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses 10to8
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Italian, German, Portuguese, Spanish, French, English
Regional Restrictions:
No restrictions.
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