Compare ShoreTel vs Videxio vs BroadSoft

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Crozscore:

81%
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60%
45%
interest rising

Crozscore:

75%
what is this?
100%
34%
interest rising
ShoreTel screenshot view 5 more Videxio  screenshot view 1 more BroadSoft screenshot view 5 more

Software Description:

ShoreTel, now as a part of the Mitel Company, offers business communications solutions for small and middle-sized enterprises. It particularly stands out for its client satisfaction, customer commitment, value, and cheapest cumulative ownership.

This service provides VoIP to more than 10,000 companies. The most popular platform is ShoreTel Connect, the cloud-based business VoIP solution, that also works as a hybrid solution with on-premises hardware.

There is also hosted service offered, via internet circuits or MPLS circuits.

Software Description:

User licenses to enable simple, productive HD video meetings and calls from any device. Invite and meet anyone face-face on any device.

Each meeting supports dial-in from desktop, mobile, through a web browser (ideal for external guests), as well as from Skype for Business and videoconferencing room systems (SIP/H.323 devices), for up to 50 participants per meeting.*

Features include:
* Group video meetings with unlimited dial-in minutes
* Unlimited 1:1 video calls with a unique video address
* Live streaming + recording integration (RTMP)
* Traditional audioconferencing support
* 2-way content sharing
* Automated contacts directory
* Conference controls
* Single sign-on (SSO)
* Many more user + company features

Software Description:

BroadSoft is one of the world's biggest Unified Communication providers that offers a cloud-based UCaaS solution. The platform enables service providers to offer advanced communications systems to UC providers (25 of the world’s 30 top service providers across 80 countries), as well as to end users.

The service boasts quick deployment and availability of support, which led to the fast acceptance by clients that only used basic telephony functionalities. In general, BroadSoft provides HD video, voice, messaging, screen sharing, file sharing and conferencing in a single cloud software.

The platform easily integrates with user's existing business applications and offers native mobile apps for Android and iOS devices. That way, BroadSoft creates an improved workplace with omnichannel collaboration from the office or on-the-move.

Features:

  • Click-to-Dial
  • Call Tracking
  • Call Recording
  • External Integrations
  • Scheduling
  • Notifications
  • Google Apps Integration
  • API
  • Contact Management
  • Email Integration

Features:

  • Contact Sharing
  • Call Recording
  • Calendar Management
  • Scheduling
  • Multi-User
  • Notifications
  • External Integrations
  • Contact Management

Features:

  • Click-to-Dial
  • Call Tracking
  • Notifications
  • API
  • Contact Management
  • Email Integration
  • 2-Factor Authentication
  • Google Apps Integration
  • Chat
  • External Integrations
  • Call Recording

Summary:

    No key features associated with this application.

Summary:

  • Virtual meeting room service for face-to-collaboration with anyone.

  • Professional video meetings from any device, at the office, at home, or on the go.

  • Device activation and network management for your SIP/H.323 videoconferencing hardware.

  • Videxio Live, a streaming integration to share your video meetings around the world.

  • Simple, professional HD video meetings for 50 particpants.

  • Mobile videoconferencing with the My Meeting Video app.

  • Unlimited video calling (no meeting room required) to any video contact.

  • Team collaboration with 2-way content sharing.

  • Invite anyone to join a meeting in seconds through their preferred browser.

Summary:

  • Omni-channel customer interactions

  • Unified communications built in to facilitate collaboration

  • Predictive analytics-based routing to match each customer with the best agent

  • Built in IVR

  • Skills-based routing

  • Real-time and historical reporting

  • Call recording

  • Performance analytics

  • Messaging

  • Screen Sharing

Telephony-only

$19.99
1 user(s) / month
Included in plan:
  • Direct Dial
  • PBX functions
  • Voicemail
  • 3-Way Calling

Essentials

$30.99
1 user(s) / month
Included in plan:
  • All Telephony-only features
  • ShoreTel Connect Portal
  • ShoreTel Connect Desktop App
  • Instant Messaging (IM)
  • Online Meetings
  • Video Calling
  • Conferencing

Standard

$37.99
1 user(s) / month
Included in plan:
  • All Essentials features
  • Enhanced Services for Supervisors
  • Voicemail Transcription
  • CRM Integration

Videxio for Video Units


Monthly subscription: 1 license/unit
Included in plan:
  • Unlimited HD calling to any SIP/H.323 video address.
  • Compatible with devices from Huawei, Cisco, and Polycom.
  • Automated contacts directory.
  • Place / receive calls with external networks from behind corporate firewall.
  • Automated network monitoring for optimal video performance and QoS.
  • Dial into our meeting rooms for the ultimate videoconferencing service.
  • Combine with Teams or Enterprise plans.
  • Basic, Plus or Premium options to suit all specs of hardware.

Videxio Team


Monthly subscriptions per user license
Included in plan:
  • Virtual meeting room for video meetings with 50 users.
  • A unique video address.
  • Invite anyone to join with their browser - no software required.
  • Unlimited ad hoc video calling included (no meeting room required).
  • My Meeting Video app for professional video-conferencing from any device.
  • Fully compatible with Skype for Business.
  • Multi-connect support with simultaneous dial-in for up to 50 SIP/H.323 videoconferencing units.
  • Automated contacts directory.
  • Outlook plugin for automated scheduling.
  • Conference security features.
  • Video and media encryption.
  • Supports audioconferencing (PSTN or VoIP).
  • Single sign-on (min.10 licenses).
  • Videxio Live - streaming/recording integrations for video meetings.
  • Add domain hosting for branded video addresses to match company email.

Videxio Enterprise


Annual subscriptions with license
Included in plan:
  • Annual prepay plans for large reduction in price per license.
  • Most cost effective way to implement video across your organization.
  • Fixed service cost for duration of selected payment option.
  • Combine with Videxio for Video Units for total enterprise video communication solution.

Google Hangouts Meet Basic Interoperability Service


1 user(s) / month
Included in plan:
  • Annual plan
  • Connect videoconferencing room systems into Hangouts meetings
  • Invite "standards-based" video addresses into Hangouts meetings
  • Invite Skype for Business users into Hangouts meetings
  • Unlimited dial-in to Hangouts meetings
  • "One button to push dial-in supported
  • Full HD video + content sharing
  • Secure call + media encryption
  • Standard support for 100 G-Suite users
  • Additional licenses for 101+ G-Suite users
  • Activates full functionality for all your G-Suite users
  • Use with videoconferencing room systems (SIP/H.323) registered on any network

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • It is most frequently used in tandem with CRM, ERP or HR software.

  • Does this service integrate with any other apps?
  • Integrations available: G-Suite, Microsoft Outlook, Salesforce, NetSuite, Zendesk, Microsoft Dynamics, JobDiva, Office 365.

  • Who are the main user groups of this service?
  • This service is mostly used by smaller and middle-sized enterprises.

  • What platforms does this service support?
  • Platforms: Web-based, On-premise, Android, iOS.

  • What is this service generally used for?
  • ShoreTel is VoIP and Unified Communication platform.

  • Does this service offer an API?
  • Yes, ShoreTel offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Online Support, Phone Support, Email Support, Training.

FAQs:

    What are some applications this service is commonly used in tandem with?
    • Skype for Business
    • Outlook Calendar (scheduling)
    • YouTube (live streaming)
    • Google Hangouts Meet
  • What platforms does this service support?
  • *PC/Mac
    * iOS/Android
    * Purpose-built professional videoconferencing room systems (SIP/H.323 devices)
    * WebRTC (video meetings through a browser - no downloads or extra software required)

  • Does this service integrate with any other apps?
    • Live streaming / recording integration (RTMP/RTMPS)
    • Skype for Business
    • Google Hangouts Meet
  • What is this service generally used for?
  • The service can be used for any kind of face-to-face collaboration:

    Video meetings - team meetings, project management, sales meetings, remote training, meeting vendors, customers, and clients, etc.

    Video calling - inside sales meetings, product demos, internal communication in place of email/messaging, customer interviews, remote client meetings, etc.

    Live streaming integrations - stream and record live video meeting to audiences of any size over the internet with third-party streaming platforms. Some of our largest customers use it for:

    • Townhalls / all-hands meetings for distributed workforces.
    • Video webinars with content contributors in different locations.
    • Delivering live and recorded training content.
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. We offer both personal and team meeting rooms managed by users with admin permissions.

  • Who are the main user groups of this service?
  • All types of professionals and knowledge workers who would like to benefit from better collaboration workflows.

    Our cloud service is entirely scalable, so can be used from the smallest startup looking to work more effectively with remote teams right up to global enterprises with large distributed workforces who need the ability to connect with colleagues and external stakeholders from any device.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a dedicated customer success team for enterprise onboarding and driving adoption. We also have local frontline support and Help Center/knowledge center for end users and IT teams.

  • Does this service offer an API?
  • No.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • BroadSoft offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Training, Knowledge Base.

  • Does this service integrate with any other apps?
  • Integrations: G Suite, Salesforce, Microsoft Office, Box, Twitter, Oracle.

  • What is this service generally used for?
  • This service is generally used as unified communications as a service (UCaaS) platform.

  • What platforms does this service support?
  • Web-based, Android, iOS.

  • Who are the main user groups of this service?
  • Users of BroadSoft are SMEs and large enterprises.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Lysaker
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Gaithersburg
Employees:
1001-5000
Likes:
Followers:

Other:

Who uses ShoreTel
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Videxio
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Japanese, Chinese
Regional Restrictions:
Free accounts not available in all countries

Other:

Who uses BroadSoft
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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