Compare ShoreTel vs Versature vs Videxio

Software Description

ShoreTel, now as a part of the Mitel Company, offers business communications solutions for small and middle-sized enterprises. It particularly stands out for its client satisfaction, customer commitment, value, and cheapest cumulative ownership.

This service provides VoIP to more than 10,000 companies. The most popular platform is ShoreTel Connect, the cloud-based business VoIP solution, that also works as a hybrid solution with on-premises hardware.

There is also hosted service offered, via internet circuits or MPLS circuits.

Software Description

Versature is a provider of SaaS-based unified communications solutions for Canadian businesses. With an exclusive focus on cloud-based VoIP services and call analytics, Versature delivers the highest quality phone systems, an intuitive feature set, superior enterprise integrations and in-depth call analytics to help businesses reach high-performance goals.

Versature is a customer-centric organization dedicated to providing the best solutions to Canadian customers. The most common phrase we hear from our customer base is “Versature, it just works.”

Doing business with Versature is easy and our customers can count on getting the highest level of support from ordering to onboarding and customer support.

Features
All Versature plans and packages come packed with tons of valuable standard and not-so-standard business phone features.

Business and Operational Features

• Local Area Codes
• Advanced Auto Attendant/Digital Receptionist
• Toll-Free
• Call Queues
• Ring Groups
• Custom On-Hold Music or Messaging
• Voicemail, Voicemail-to-Email, Voicemail Transcription
• Real-Time Analytics and Dashboards
• Real-Time Analytics and Dashboards
• Geo-Redundant Data Centres
• Disaster Recovery
• Integrations with Leading SaaS Technology
• Mobile App

Call Control Features

• Call Forwarding
• Call Hold
• 3-Way Call Conferencing
• Call Park and Retrieve
• Find Me, Follow Me
• Simultaneous Ring
• Call Transfer
• Do Not Disturb
• Call Pull
• Call Return

Administration Features

• Sonar, Self Service Portal
• Transparent Invoices
• Detailed Call History Short and Long-Term Call Recording*

System Integrations

• Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching
• Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate
• Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more.
• Google Chrome: click to dial any embedded phonenumber from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops
• Office 365 - With a single click, make a phone call from any number found in an email message, contact, calendar invite, document, or spreadsheet (viewed from your Google Chrome browser).
• Social Caller ID - Know more about who is calling with social business intelligence from Google, Twitter, and Facebook for all calls coming into the Versature network.
• blueButler - Insurance brokers can keep detailed call recordings and an audit trail with Versature's blueButler integration.
• Google Sheets - Analyze detailed call data your way to view call performance and align or mashup with operational system data.

Insights

Versature Insights is a suite of tools that enables organizations to gain unique perspectives and uncover business trends based on data generated from phone-based communications. Companies can leverage their Versature call data to create a culture of high-achievement by gamifying individual and team performance, communicate service levels transparently to improve relationships, build brand loyalty, and remain compliant with industry standards and legislative requirements.

Customer Success

From the initial phone call, businesses are rest assured that they are partnering with a company who has a vested interest in their success. Versature customers enjoy a seamless onboarding process and appreciate the continual support and learning from Versature’s Technical Support and Customer Success Teams.

The Versature TRUST Initiative

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.

Software Description

User licenses to enable simple, productive HD video meetings and calls from any device. Invite and meet anyone face-face on any device.

Each meeting supports dial-in from desktop, mobile, through a web browser (ideal for external guests), as well as from Skype for Business and videoconferencing room systems (SIP/H.323 devices), for up to 50 participants per meeting.*

Features include:
* Group video meetings with unlimited dial-in minutes
* Unlimited 1:1 video calls with a unique video address
* Live streaming + recording integration (RTMP)
* Traditional audioconferencing support
* 2-way content sharing
* Automated contacts directory
* Conference controls
* Single sign-on (SSO)
* Many more user + company features

Features

• Click-to-Dial
• Call Tracking
• Call Recording
• External Integrations
• Scheduling
• Notifications
• Google Apps Integration
• API
• Contact Management
• Email Integration

Features

• Softphone
• Call Disposition
• Call Tracking
• Data Visualization
• Notifications
• Email Integration
• Contact Management
• External Integrations
• Multi-User
• API

Features

• Contact Sharing
• Call Recording
• Calendar Management
• Scheduling
• Multi-User
• Notifications
• External Integrations
• Contact Management

Summary

No key features associated with this application.

Summary

No key features associated with this application.

Summary

• Virtual meeting room service for face-to-collaboration with anyone.

• Professional video meetings from any device, at the office, at home, or on the go.

• Device activation and network management for your SIP/H.323 videoconferencing hardware.

• Videxio Live, a streaming integration to share your video meetings around the world.

• Simple, professional HD video meetings for 50 particpants.

• Mobile videoconferencing with the My Meeting Video app.

• Unlimited video calling (no meeting room required) to any video contact.

• Team collaboration with 2-way content sharing.

• Invite anyone to join a meeting in seconds through their preferred browser.

FAQs

Does this service offer multi-user capability (e.g. teams)?

• No.

What are some applications this service is commonly used in tandem with?

• It is most frequently used in tandem with CRM, ERP or HR software.

Does this service integrate with any other apps?

• Integrations available: G-Suite, Microsoft Outlook, Salesforce, NetSuite, Zendesk, Microsoft Dynamics, JobDiva, Office 365.

Who are the main user groups of this service?

• This service is mostly used by smaller and middle-sized enterprises.

What platforms does this service support?

• Platforms: Web-based, On-premise, Android, iOS.

What is this service generally used for?

• ShoreTel is VoIP and Unified Communication platform.

Does this service offer an API?

• Yes, ShoreTel offers API.

Does this service offer guides, tutorials and or customer support?

• Support offered: Online Support, Phone Support, Email Support, Training.

FAQs

No FAQs associated with this application.

FAQs

What are some applications this service is commonly used in tandem with?
• • Skype for Business
  • Outlook Calendar (scheduling)
  • YouTube (live streaming)
  • Google Hangouts Meet
What platforms does this service support?

• *PC/Mac
  * iOS/Android
  * Purpose-built professional videoconferencing room systems (SIP/H.323 devices)
  * WebRTC (video meetings through a browser - no downloads or extra software required)

Does this service integrate with any other apps?
• • Live streaming / recording integration (RTMP/RTMPS)
  • Skype for Business
  • Google Hangouts Meet
What is this service generally used for?

• The service can be used for any kind of face-to-face collaboration:

  Video meetings - team meetings, project management, sales meetings, remote training, meeting vendors, customers, and clients, etc.

  Video calling - inside sales meetings, product demos, internal communication in place of email/messaging, customer interviews, remote client meetings, etc.

  Live streaming integrations - stream and record live video meeting to audiences of any size over the internet with third-party streaming platforms. Some of our largest customers use it for:

  • Townhalls / all-hands meetings for distributed workforces.
  • Video webinars with content contributors in different locations.
  • Delivering live and recorded training content.
Does this service offer multi-user capability (e.g. teams)?

• Yes. We offer both personal and team meeting rooms managed by users with admin permissions.

Who are the main user groups of this service?

• All types of professionals and knowledge workers who would like to benefit from better collaboration workflows.

  Our cloud service is entirely scalable, so can be used from the smallest startup looking to work more effectively with remote teams right up to global enterprises with large distributed workforces who need the ability to connect with colleagues and external stakeholders from any device.

Does this service offer guides, tutorials and or customer support?

• Yes, we have a dedicated customer success team for enterprise onboarding and driving adoption. We also have local frontline support and Help Center/knowledge center for end users and IT teams.

Does this service offer an API?

• No.

Publisher

Publisher

Publisher

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• SMEs

• Web App

• iOS
• Android

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS

Other

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android