Compare ShoreTel vs Tenfold vs Jive Communications

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Crozscore:

81%
what is this?
70%
45%
interest rising

Crozscore:

93%
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96%
39%
interest falling

Crozscore:

92%
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92%
48%
interest falling
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Software Description:

ShoreTel, now as a part of the Mitel Company, offers business communications solutions for small and middle-sized enterprises. It particularly stands out for its client satisfaction, customer commitment, value, and cheapest cumulative ownership.

This service provides VoIP to more than 10,000 companies. The most popular platform is ShoreTel Connect, the cloud-based business VoIP solution, that also works as a hybrid solution with on-premises hardware.

There is also hosted service offered, via internet circuits or MPLS circuits.

Software Description:

Tenfold is more than just a sales dialer solution that helps you provide a better experience for your customers at every call. The system delivers you actionable customer intelligence with fast and easy access to unified view of the most relevant customer information during the interaction process. Tenfold collects and aggregates data and automatically creates a profile for every customer. This instant access to customer profile when the interaction is ongoing empowers your agents to perform and provide customers with everything they need and more.
With Tenfold, reps can easily gain deeper insights about their customers, allowing them to fully understand their needs, wants, and more. This, in turn, empowers your reps to provide better response and make smart decisions in an instant. TenFold improves agent-customer conversations, thanks to its smooth and friction-free integration with the world’s leading CRM platforms as well as popular phone systems. Chances are Tenfold can easily be incorporated into your existing phone system, eliminating the need to acquire and set up specific phone models and overhaul your communications system.

Software Description:

Jive provides cloud-based phone systems and Unified Communications services. Jive’s customers include high-growth businesses and public sector institutions needing a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive’s cloud architecture offers an integrated, seamless experience that provides richer context and creates more efficient connections between co-workers and clients. Jive’s cloud delivery model ensures that each organization always has the latest technology, features, and applications—making Jive the last phone system you’ll ever need.

Features:

  • Click-to-Dial
  • Call Tracking
  • Call Recording
  • External Integrations
  • Scheduling
  • Notifications
  • Google Apps Integration
  • API
  • Contact Management
  • Email Integration

Features:

  • Call Tracking
  • Dashboard
  • Lead Management
  • Notifications
  • Contact Management
  • Contact Sharing

Features:

  • SMS
  • Custom Data Forms
  • Calendar Management
  • Project Management
  • Google Apps Integration
  • Email Integration
  • 2-Factor Authentication
  • Call Disposition
  • History/Version Control
  • API
  • Multi-User
  • External Integrations
  • Notifications
  • Contact Sharing
  • Contact Management
  • Call Recording
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Chat
  • Scheduling

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Build a call flow within minutes using Jive's intuitive Dial Plan Editor.

  • Jive Video enables real-time collaboration and improves decision making.

  • Jive Contact Center delivers a broad set of features and real-time reports.

  • Jive Voice lets you enjoy all-inclusive features like unlimited voicemail boxes.

  • With Jive Voice and Find Me/Follow Me you don't ever have to miss a call again.

Telephony-only

$19.99
1 user(s) / month
Included in plan:
  • Direct Dial
  • PBX functions
  • Voicemail
  • 3-Way Calling

Essentials

$30.99
1 user(s) / month
Included in plan:
  • All Telephony-only features
  • ShoreTel Connect Portal
  • ShoreTel Connect Desktop App
  • Instant Messaging (IM)
  • Online Meetings
  • Video Calling
  • Conferencing

Standard

$37.99
1 user(s) / month
Included in plan:
  • All Essentials features
  • Enhanced Services for Supervisors
  • Voicemail Transcription
  • CRM Integration

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • It is most frequently used in tandem with CRM, ERP or HR software.

  • Does this service integrate with any other apps?
  • Integrations available: G-Suite, Microsoft Outlook, Salesforce, NetSuite, Zendesk, Microsoft Dynamics, JobDiva, Office 365.

  • Who are the main user groups of this service?
  • This service is mostly used by smaller and middle-sized enterprises.

  • What platforms does this service support?
  • Platforms: Web-based, On-premise, Android, iOS.

  • What is this service generally used for?
  • ShoreTel is VoIP and Unified Communication platform.

  • Does this service offer an API?
  • Yes, ShoreTel offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Online Support, Phone Support, Email Support, Training.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • Yes!

  • Who are the main user groups of this service?
  • Jive’s customers include high-growth businesses and public sector institutions.

  • Does this service offer guides, tutorials and or customer support?
  • 24/7 customer support

  • What is this service generally used for?
  • Businesses in need of a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive will be your first and last phone system!

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes!

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
465k
Followers:

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
363
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
9.57k
Followers:

Other:

Who uses ShoreTel
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Tenfold
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, Spanish
Regional Restrictions:
No restrictions.

Other:

Who uses Jive Communications
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, Portuguese
Regional Restrictions:
No restrictions.
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