Compare ShoreTel vs MessageBird vs 8x8

8x8

VoIP
 (40)
More Information More Information More Information

Crozscore:

82%
what is this?
60%
45%

Crozscore:

76%
what is this?
46%
39%
interest rising

Crozscore:

81%
what is this?
63%
47%
no significant changes
ShoreTel screenshot view 5 more MessageBird screenshot view 2 more 8x8 screenshot view 4 more

Software Description:

ShoreTel, now as a part of the Mitel Company, offers business communications solutions for small and middle-sized enterprises. It particularly stands out for its client satisfaction, customer commitment, value, and cheapest cumulative ownership.

This service provides VoIP to more than 10,000 companies. The most popular platform is ShoreTel Connect, the cloud-based business VoIP solution, that also works as a hybrid solution with on-premises hardware.

There is also hosted service offered, via internet circuits or MPLS circuits.

Software Description:

MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

Today MessageBird is powered by a world-class team of over 20 nationalities from offices in Amsterdam, San Francisco, Singapore, Sydney, London, Hamburg, and Shanghai. In October 2017 MessageBird announced a $60M Series A funding led by Accel, marking the largest Series A raised by any European software company or Y Combinator graduate to date.

Software Description:

8x8 VoIP is unified communications and contact center solution. It is a complete platform that manages everything for all employees and customers. It is a fast and simple way to combine VoIP features with a high-quality phone service.

This solution is mainly used by small and medium-sized companies in industries such as healthcare, high-tech, manufacturing, retail, insurance, transportation, as well as by government and education institutions. Hosted VoIP business communications service offered by 8x8 service is proven to be more reliable and less expensive than any other traditional solution.

Other features that 8x8 has is web conferencing, Internet faxing, smartphone integration, HD voice, chat, voicemail, and many more. Additionally, there is standard compliance with PCI Data Security Standard, HIPAA, CPNI, ISO 27001 and ISO 9001.

Features:

  • Click-to-Dial
  • Call Tracking
  • Call Recording
  • External Integrations
  • Scheduling
  • Notifications
  • Google Apps Integration
  • API
  • Contact Management
  • Email Integration

Features:

  • SMS
  • Marketing Automation
  • Click-to-Dial
  • Dashboard
  • Call Tracking
  • Call Recording
  • Chat
  • Scheduling
  • Contact Management
  • Email Integration
  • Multi-User
  • Password & Access Management
  • External Integrations
  • Notifications
  • 2-Factor Authentication
  • API

Features:

  • Call Disposition
  • Call Tracking
  • Notifications
  • API
  • Email Integration
  • Contact Management
  • Call Recording
  • External Integrations
  • Click-to-Dial
  • Chat
  • Softphone

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Phone Number & Virtual Extension

  • Unlimited Internet Fax

  • Media Storage

  • Virtual Office Analytics Essentials

  • Business SMS

  • Instant Messaging & Presence

  • Voicemail

Telephony-only

$19.99
1 user(s) / month
Included in plan:
  • Direct Dial
  • PBX functions
  • Voicemail
  • 3-Way Calling

Essentials

$30.99
1 user(s) / month
Included in plan:
  • All Telephony-only features
  • ShoreTel Connect Portal
  • ShoreTel Connect Desktop App
  • Instant Messaging (IM)
  • Online Meetings
  • Video Calling
  • Conferencing

Standard

$37.99
1 user(s) / month
Included in plan:
  • All Essentials features
  • Enhanced Services for Supervisors
  • Voicemail Transcription
  • CRM Integration

X2 Edition

$25.00
1 user(s) / month
Included in plan:
  • Phone Number & Virtual Extension
  • Unlimited Calling Zone: 14 Countries
  • Unlimited Internet Fax i
  • Media Storage: 1GB
  • Mobile & Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging & Presence
  • Voicemail
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio & Video Conferencing with Meetings: 5 Participants
  • Salesforce, Zendesk & Netsuite CRM Integration

X5 Edition

$35.00
1 user(s) / month
Included in plan:
  • Audio & Video Conferencing with Meetings: 25 Participants
  • Media Storage: 5GB
  • Unlimited Calling Zone: 32 Countries
  • Call Recording
  • Operator Switchboard

X8 Edition

$55.00
1 user(s) / month
Included in plan:
  • Unlimited Calling Zone: 46 Countries
  • Media Storage: 10GB
  • Audio & Video Conferencing with Meetings: 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • It is most frequently used in tandem with CRM, ERP or HR software.

  • Does this service integrate with any other apps?
  • Integrations available: G-Suite, Microsoft Outlook, Salesforce, NetSuite, Zendesk, Microsoft Dynamics, JobDiva, Office 365.

  • Who are the main user groups of this service?
  • This service is mostly used by smaller and middle-sized enterprises.

  • What platforms does this service support?
  • Platforms: Web-based, On-premise, Android, iOS.

  • What is this service generally used for?
  • ShoreTel is VoIP and Unified Communication platform.

  • Does this service offer an API?
  • Yes, ShoreTel offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Online Support, Phone Support, Email Support, Training.

FAQs:

    What is this service generally used for?
  • Two factor authentication, customer support, customer service, notifications, alerts, marketing, promotions and customer feedback. The use cases are infinite.

  • Does this service offer an API?
  • Yes, MessageBird offers REST APIs for SMS, Voice, Chat, Programmable Conversations, Number Lookup, Reporting and Verify for 2FA One-Time Passwords.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

    MessageBird has an extensive library of Developer Tutorials for common use cases. These can be found on the MessageBird Developer Portal, along with the API Reference Documentation and Official SDKs (Software Development Kits).

    MessageBird also has a Developer Tutorial Youtube Playlist with visual Quickstart tutorials for sending your first message to developing your first application using one of the APIs.

  • Does this service integrate with any other apps?
  • MessageBird offers integrations with Zendesk, IFTTT, Zapier, Smooch, Tray.io, StdLib, Amio and Front.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Who are the main user groups of this service?
  • Enterprises and SMBs looking to reach their customers around the world.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as a business VoIP solution.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • What platforms does this service support?
  • 8x8 is a cloud-based software with Android and iOS native mobile apps.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce, Zendesk, Netsuite, Skype, Tenfold, Microsoft Outlook, Sugar CRM, Clearlogin, SalesExec, Xplenty, eAgent, ACT! by Sage

  • Who are the main user groups of this service?
  • Main users of this service are medium-sized enterprises.

  • Does this service offer an API?
  • Yes, it offer API.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
463k
Followers:
24.1k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.45k
Followers:
2.13k

Publisher:

Founded:
-
Based in:
San Jose
Employees:
1001-5000
Likes:
Followers:

Other:

Who uses ShoreTel
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses MessageBird
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
Spanish, Dutch, French, German, English
Regional Restrictions:
No restrictions.

Other:

Who uses 8x8
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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