Compare SessionCam vs UserReport vs Decibel Insight

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Crozscore:

76%
what is this?
90%
45%
interest falling

Crozscore:

83%
what is this?
74%
39%
no significant changes

Crozscore:

78%
what is this?
34%
interest rising
SessionCam screenshot view 1 more UserReport screenshot view 3 more Decibel Insight screenshot view 3 more

Software Description:

SessionCam enables businesses to record customer activity on a website and replay a video-like recording of the interaction. This shows mouse movement, page scrolling, form-based data entry and mobile gestures in the context of the actual web page design and content for that session. SessionCam also aggregates recorded data to generate heatmaps and analyse conversion funnels.

Software Description:

UserReport is based on two simple tools – a survey and a feedback forum. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve.

Free and easy to use
Installing the survey is quick and simple. Create an account, add your website and put the code snippet on your website – then sit back and watch results tick in!

Demographics
There’s no limit to what UserReport can tell you about your users. How old they are, if they have children – if they like dogs or cats. Ask away!

Net Promoter Score
NPS tells you how much users like you and what they think you can do better. With UserReport your NPS can also be broken down on demographics!

Google Analytics integration
Google Analytics tells you what users are doing on your website. UserReport tells you who they are and what they want. Join the two for valuable user insights!

Software Description:

Decibel Insight is customer experience analytics, trusted by marketers and web analysts in more than 50 countries worldwide.

Its advanced session replay, heatmap and form analytics software perfectly complements traditional web analytics, exposing the behaviour behind website metrics and making it easy to see how to boost overall performance.

Forensically examine what your visitors see, where they scroll, what they click and why they convert; understand what to do next to improve user experience and smooth the conversion journey. Fast, reliable, and totally secure, Decibel Insight is the smart choice for customer experience analytics.

Features:

  • Data Visualization
  • Analytics
  • API

Features:

  • Email Integration
  • Analytics
  • Dashboard
  • Multi-User
  • Multi-Site
  • Data Visualization
  • API
  • Data Export
  • External Integrations

Features:

  • Analytics
  • Data Visualization

Summary:

  • Form Analytics - Watch recordings of customer drop-off at any point to understand the reasons for abandonment

  • Funnels - Build conversion funnels to assess drop-off between form pages

  • Heatmaps - Create dramatic illustrations of your users 'in-page' behaviour

  • Session Replay - Watch recordings of customers using your website

Summary:

  • User engagement tools, that help build better products.

  • UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve.

  • Running as an integrated part of your website or app, it enables you to have direct interaction with your users.

Summary:

  • Conversion Funnels

  • Visitor Session Replay

  • Dynamic Heatmaps

  • Form Analytics

  • Advanced Segmentation

  • Error Reporting

Pricing:

  • Starting from: $50.00/month
  • Credit card required: N/A
  • Free 21-day trial. Monthly plans available from $50 per month. Enterprise Level - ideal for larger websites.

FAQs:

    Who are the main user groups of this service?
  • Digital marketing and CRO professionals looking to improve the customer journey on their websites. Typically large brands with a focus on e-commerce.

  • What is this service generally used for?
  • To identify usability issues and improve conversion rates.

  • What platforms does this service support?
  • Browser based only (incl mobile)

  • What are some applications this service is commonly used in tandem with?
  • Analytics packages, A/B testing software, Voice of the Customer platforms

  • Does this service integrate with any other apps?
  • Google Analytics, Adobe Site Catalyst, Optimizely, Maxymiser, Olark. Wordpress

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Multiple users can access the same account with shared functionality

  • Does this service offer guides, tutorials and or customer support?
  • Yes, 4 levels of customer support backed up by an on-line ticket system, including a wiki and how-to guides and videos.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2015
Based in:
Norwich
Employees:
51-200
Likes:
Followers:
1.49k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Boston
Employees:
51-200
Likes:
Followers:

Other:

Who uses SessionCam
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses UserReport
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Decibel Insight
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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