ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-term relationships.
Through ServiceTrade, impress customers with media-rich online quotes, after-service reports with photos from techs’ mobile devices, and an online portal with their full service history.
ServiceTrade streamlines service operations by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry.
ServiceTrade’s web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.
Software Description
Interakt is an All-In-One Customer Engagement and Support suite.
Capture: Acquire new leads through exit popups, notifications, live chat and custom forms.
Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions.
Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All of this with just a one time simple javascript integration.
Anyone with an online presence that wants to engage with their site visitors would benefit from Interakt. It helps you create a point of contact between you and your site visitors.
Software Description
Less Paper Co. creates custom-built field service management, work order management and scheduling systems to help field service businesses become more efficient in the office and the field. Because we custom build every system to each specific clients needs we can offer all of the features that you want and need in a work order system - including custom features that our competitors can't.
--Benefits--
Increase efficiency both in the office and in the field. Our work order management systems are built to increase efficiency for your entire team by automating many of your daily processes.
Create, schedule & dispatch work orders with ease.
Fill out digital work orders in the field and collect payments on site.
Keep track of work orders across statuses from start to finish.
Know when parts are ordered and when they arrive.
Reporting & notification tools to keep you in the loop.
Get job information anytime, anywhere and from any device. With access to your work order management system from any device your office and field staff will always be up to date on open jobs.
View customer location information including map & Google Street View.
One-tap calling, texting & navigation.
View work order information and history for that work order and the customer while on site.
Easy access to parts availability & pricing with inventory management integration.
Increase productivity with office & management features. Use our work order management systems to increase productivity with office & management tools at your disposal.*
Integrated voicemail systems with automatic dispatching of emergency calls.
Notifications as techs check in & out of jobs.
Instant access to work orders as they're filled out and completed.
Set up appointment reminders via email & text to customers.
SMS with customers for scheduling and notifications.
--Details--
We specialize in providing custom-built work order management systems, inventory management systems and scheduling systems for businesses like yours.
We're customizable.
All of the features we offer can be customized to look and work exactly how you want it to. Because all of our systems are created 100% custom to the needs of your business you can rest assured knowing that your final product will be exactly what you're looking for in a work order management system.
We're mobile.
All of our systems are web apps with responsive designs so that your staff can access our systems from anywhere they need to. Connect to us from any PC, laptop, tablet or smart phone with a modern web browser and get the exact same experience no matter which device you are currently using.
We're expandable.
With the customized nature of our work order management systems we have the unique ability to grow at the same rate your business does. Add features or make changes as you need them with no additional fees. We don't limit the use of your system as you grow and expand. We grow with you.
Features
API
Data Export
Data Import
Expense Tracking
External Integrations
Project Management
Multi-User
Notifications
Customer Management
Calendar Management
Scheduling
Dashboard
Features
Marketing Automation
Notifications
Third-Party Plugins/Add-Ons
Customer Management
Dashboard
Scheduling
Audience Targeting
External Integrations
Email Integration
Multi-User
Lead Scoring
Lead Management
A/B Testing
API
Data Import
Data Export
Conversion Tracking
Contact Management
File Sharing
File Transfer
Features
Product Catalog
Third-Party Plugins/Add-Ons
Expense Tracking
Lead Scoring
Shipping Management
Order management
Route Optimization
Task Scheduling/Tracking
Travel Management
Project Management
Lead Management
Contact Management
Data Export
External Integrations
Inventory Tracking
Notifications
Customer Management
Scheduling
Dashboard
Calendar Management
Supplier Management
Multi-User
API
Data Import
Data Visualization
Summary
Industry-leading customer engagement and field service management tools that help you grow.
Our tablet app gets customer approval with a digital signature – before leaving the job.
Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.
Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.
Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.
SaaS means that your data is available to everyone in the office and in the field from a variety of devices.
Our iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.
Open APIs mean that your customer service data can be shared with other open-API apps like your CRM, email platform and website.
ServiceTrade integrates with accounting applications like Intacct, QuickBooks, Sage, or NetSuite to eliminate double data entry.
ServiceTrade digitizes your existing forms to minimize the training required to go completely paperless.
Summary
All-in-one Customer Engagement Software
Capture, Engage & Support all your Customers.
Convert Leads to Paying Customers.
Integrated tools for managing on-site visitors, leads and customers.
Summary
100% Custom-Built For Each Individual Client
Signature Capture
Photo/Video/Document Upload
Calendar-Based Scheduling
Dispatching
Inventory Management
Customer Management
PDF Generation / Export
Track Work Orders Across Statuses
Integrated Payment Processing
Pricing
Starting from: $59.00/month
Credit card required: No
Other purchasing options:
Self Starter: FREE. Unlimited quoting and 20 jobs per month
Premium: $89/mo/tech. Service Portal, Service Review, customer pricing contracts, Intacct integration, custom integrated support, premium 24x7 support.
Does this service offer guides, tutorials and or customer support?
We have a robust Help Center that we're constantly updating at support.servicetrade.com.
Does this service offer multi-user capability (e.g. teams)?
Companies can setup an unlimited number of user accounts for their company. Our application allows you to organize them by their location or by service lines.
Who are the main user groups of this service?
Commercial service contractors in several industries who provide recurring services. Contractors who care about profitability, operational efficiency and great customer service love ServiceTrade.
What platforms does this service support?
Any browser for desktop users, and native iOS and Android apps
Does this service offer an API?
Yes! ServiceTrade's open API can be found on our website.
Does this service integrate with any other apps?
Intacct
QuickBooks
Salesforce
Slack
Web forms
MailChimp
...and hundreds of others through Zapier
What are some applications this service is commonly used in tandem with?
ServiceTrade is compatible with Zapier to connect to hundreds of business applications. We also integrate with popular accounting packages including Intacct, QuickBooks, Sage, NetSuite, Microsoft Dynamics or about any accounting platform.
Our Service Review integration makes valuable online customer reviews part of the service visit.
What is this service generally used for?
ServiceTrade is used to engage customers online throughout the service cycle, earn marking impressions from the service delivery, provide online after-service reports, create an online account where customers access their service history, manage work orders, schedule techs in fuel-efficient routes, schedule planned/preventative maintenance and emergency service calls, provide field technicians all the details about their schedule and jobs through the mobile app, collect information from field techs through photos, video, audio notes, paperwork, and fillable forms about what they see and do on site.
FAQs
Does this service offer guides, tutorials and or customer support?
Of course, we offer documentational, videographic and / or personal support to each of our customers.
Does this service integrate with any other apps?
Yes, it integrates with a lot of applications which would include -
Capturing new leads, Engaging and Retaining Leads and Users, support system.
Does this service offer multi-user capability (e.g. teams)?
Yes, Interakt allows multi-user access to manage a project with your team efficiently.
Does this service offer an API?
Yes, we offer open APIs (optional) to pass data to Interakt.
What platforms does this service support?
Web-App and Mobile Apps.
Who are the main user groups of this service?
Everyone with an online presence.
FAQs
Does this service integrate with any other apps?
Being completely customized to each of our clients we can integrate with any service that is internet-connected and has an API including Quickbooks Online, QuickBooks Desktop and inventory tracking software.
What platforms does this service support?
Our systems are completely web-based allowing us to provide as much customization as possible to each of our individual clients. Another benefit of this is that our systems can be used from any device with a modern web browser and have the exact same experience across all devices.
Your systems will also always be up to date without having to worry about updating devices.
Does this service offer guides, tutorials and or customer support?
We offer live training via phone and online screen-sharing software or training videos for free. For in-person training charges may apply depending where you are located.
We offer 24x7 email customer support and weekday telephone support.
What is this service generally used for?
Field service management systems are used to help businesses increase productivity in and out of the office by automating many of their daily tasks while working with work orders. From creation of the work order through scheduling, dispatching, filling it out and keep track of parts a field service management system can help your staff become much more productive.
Who are the main user groups of this service?
Field service, construction and maintenance businesses can particularly utilize a work order management system. Other businesses that Less Paper Co. can be suited for are: auto repair shops, towing services, computer/tech repair shops, delivery businesses and more.
Does this service offer multi-user capability (e.g. teams)?
Yes - our systems can be used by entire teams and multiple users with different administrative levels.
Does this service offer an API?
We can create an API for your custom system to integrate it with any of the other systems and services you use.
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