Compare ServiceTrade vs Interakt vs Less Paper Co.

Software Description:

ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-term relationships.

Through ServiceTrade, impress customers with media-rich online quotes, after-service reports with photos from techs’ mobile devices, and an online portal with their full service history.

ServiceTrade streamlines service operations by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry.

ServiceTrade’s web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.

Software Description:

Interakt is an All-In-One Customer Engagement and Support suite.

Capture: Acquire new leads through exit popups, notifications, live chat and custom forms.

Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions.

Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All of this with just a one time simple javascript integration.

Anyone with an online presence that wants to engage with their site visitors would benefit from Interakt. It helps you create a point of contact between you and your site visitors.

Software Description:

Less Paper Co. creates custom work order management systems, digital work order systems and CMMS systems for field service businesses.

Our goal is to help small businesses increase efficiency and productivity both in and out of the field by automating many of their daily tasks through the use of a custom work order management system.

Because we're 100% custom-built to the needs of each of our individual clients we can't list all features here but some of our most requested features are:

• Create, schedule and dispatch work orders.
• Track work orders across multiple statuses from start to finish.
• Dynamic digital work orders.
• Signature capture.
• Photo/Video/Document upload to work order.
• Calendar-based scheduling.
• On-call scheduling.
• Multiple form types.
• Automatic labor & parts calculations.
• Customer management.
• Line item management.
• Integrated auto answering service features/voice mail system.
• Integrated payment processing.

Screenshots shown are just an example of one of our systems. Because we're completely custom built your system can be as close to or as far from the screenshots as you'd like.

Features:

• API
• Data Export
• Data Import
• Expense Tracking
• External Integrations
• Project Management
• Multi-User
• Notifications
• Customer Management
• Calendar Management
• Scheduling
• Dashboard

Features:

• Marketing Automation
• Notifications
• Third-Party Plugins/Add-Ons
• Customer Management
• Dashboard
• Scheduling
• Audience Targeting
• External Integrations
• Email Integration
• Multi-User
• Lead Scoring
• Lead Management
• A/B Testing
• API
• Data Import
• Data Export
• Conversion Tracking
• Contact Management
• File Sharing
• File Transfer

Features:

• Travel Management
• Project Management
• Lead Management
• Contact Management
• Data Export
• External Integrations
• Inventory Tracking
• Notifications
• Customer Management
• Scheduling
• Dashboard
• Calendar Management
• Supplier Management
• Multi-User
• API
• Data Import
• Data Visualization

Summary:

• Industry-leading customer engagement and field service management tools that help you grow.

• Our tablet app gets customer approval with a digital signature – before leaving the job.

• Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.

• Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.

• Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.

• SaaS means that your data is available to everyone in the office and in the field from a variety of devices.

• Our iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.

• Open APIs mean that your customer service data can be shared with other open-API apps like your CRM, email platform and website.

• ServiceTrade integrates with accounting applications like Intacct, QuickBooks, Sage, or NetSuite to eliminate double data entry.

• ServiceTrade digitizes your existing forms to minimize the training required to go completely paperless.

Summary:

• All-in-one Customer Engagement Software

• Capture, Engage & Support all your Customers.

• Convert Leads to Paying Customers.

• Integrated tools for managing on-site visitors, leads and customers.

Summary:

• 100% Custom-Built For Each Individual Client

• Signature Capture

• Photo/Video/Document Upload

• Calendar-Based Scheduling

• Dispatching

• Inventory Management

• Customer Management

• PDF Generation / Export

• Track Work Orders Across Statuses

• Integrated Payment Processing

Pricing:

• Starting from: $59.00/month
• Credit card required: N/A

• Our most popular plan that gives you access to our support and services.

  • Send unlimited quotes
  • Unlimited jobs
  • QuickBooks integration
  • 9-5 ET live support

  Other purchasing options:

  • Self Starter: FREE. Unlimited quoting and 20 jobs per month
  • Premium: $89/mo/tech. Service Portal, Service Review, customer pricing contracts, Intacct integration, custom integrated support, premium 24x7 support.
  • Enterprise: $119/mo/tech. Advanced integrations library, website hosting, Wordpress technical support, ServiceTrade Certification Courses, premium 24x7 support.

FAQs:

Does this service offer guides, tutorials and or customer support?

• We have a robust Help Center that we're constantly updating at support.servicetrade.com.

Does this service offer multi-user capability? (e.g. teams)

• Companies can setup an unlimited number of user accounts for their company. Our application allows you to organize them by their location or by service lines.

Who are the main user groups of this service?

• Commercial service contractors in several industries who provide recurring services. Contractors who care about profitability, operational efficiency and great customer service love ServiceTrade.

What platforms does this service support? (e.g. native mobile apps)

• Any browser for desktop users, and native iOS and Android apps

Does this service offer an API?

• Yes! ServiceTrade's open API can be found on our website.

Does this service integrate with any other apps?

• Intacct
  QuickBooks
  Salesforce
  Slack
  Web forms
  MailChimp
  ...and hundreds of others through Zapier

What are some applications this service is commonly used in tandem with?

• ServiceTrade is compatible with Zapier to connect to hundreds of business applications. We also integrate with popular accounting packages including Intacct, QuickBooks, Sage, NetSuite, Microsoft Dynamics or about any accounting platform.

  Our Service Review integration makes valuable online customer reviews part of the service visit.

What is this service generally used for?

• ServiceTrade is used to engage customers online throughout the service cycle, earn marking impressions from the service delivery, provide online after-service reports, create an online account where customers access their service history, manage work orders, schedule techs in fuel-efficient routes, schedule planned/preventative maintenance and emergency service calls, provide field technicians all the details about their schedule and jobs through the mobile app, collect information from field techs through photos, video, audio notes, paperwork, and fillable forms about what they see and do on site.

FAQs:

Does this service offer guides, tutorials and or customer support?

• Of course, we offer documentational, videographic and / or personal support to each of our customers.

Does this service integrate with any other apps?

• Yes, it integrates with a lot of applications which would include -

  Website Platforms (eg. Wordpress, Magento, Shopify, Prestashop, etc).
  Data synchronization (Zapier, Segment, etc).

What is this service generally used for?

• Capturing new leads, Engaging and Retaining Leads and Users, support system.

Does this service offer multi-user capability? (e.g. teams)

• Yes, Interakt allows multi-user access to manage a project with your team efficiently.

Does this service offer an API?

• Yes, we offer open APIs (optional) to pass data to Interakt.

What platforms does this service support? (e.g. native mobile apps)

• Web-App and Mobile Apps.

Who are the main user groups of this service?

• Everyone with an online presence.

FAQs:

Does this service offer guides, tutorials and or customer support?

• We offer live training via phone and online screen-sharing software for free. For in-person training charges may apply depending where you are located.

  We offer 24x7 email customer support and weekday telephone support.

What is this service generally used for?

• Work order management systems are used to help businesses increase productivity in and out of the office by automating many of their daily tasks while working with work orders. From creation of the work order through scheduling, dispatching, filling it out and keep track of parts a work order management system can help your staff become much more productive.

What platforms does this service support? (e.g. native mobile apps)

• Our systems are completely web-based allowing us to provide as much customization as possible to each of our individual clients. Another benefit of this is that our systems can be used from any device with a modern web browser and have the exact same experience across all devices.

  Your systems will also always be up to date without having to worry about updating devices.

Does this service integrate with any other apps?

• Being completely customized to each of our clients we can integrate with any service that is internet-connected and has an API including Quickbooks Online and inventory tracking software.

Who are the main user groups of this service?

• Field service, construction and maintenance businesses can particularly utilize a work order management system. Other businesses that Less Paper Co. can be suited for are: auto repair shops, towing services, computer/tech repair shops, delivery businesses and more.

Does this service offer multi-user capability? (e.g. teams)

• Yes - our systems can be used by entire teams and multiple users with different administrative levels.

Does this service offer an API?

• We can create an API for your custom system to integrate it with any of the other systems and services you use.

Publisher:

Publisher:

Publisher:

Other:

• Web App

• iOS
• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Enterprises

• Web App