Compare ServiceTrade vs KloudGin vs Kickserv

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Crozscore:

81%
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32%
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Crozscore:

69%
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28%
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Crozscore:

81%
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94%
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ServiceTrade screenshot view 5 more KloudGin screenshot view 2 more Kickserv screenshot view 4 more

Software Description:

ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-term relationships.

Through ServiceTrade, impress customers with media-rich online quotes, after-service reports with photos from techs’ mobile devices, and an online portal with their full service history.

ServiceTrade streamlines service operations by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry.

ServiceTrade’s web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.

Software Description:

KloudGin is a next-generation cloud ERP mobile-first solution that brings quoting, contracts, case management, work order management, field service, scheduling, routing, inventory management, asset management, purchasing, business intelligence and analytics into a single out-of-the-box solution that leverages corporate data where it lies, so that company-wide deployment can be done in as little as 4 weeks. KloudGin's native mobile app is downloadable from the Apple App Store and Google Play and provides the right amount of data 24x7 to executives, field service, employees and customers based on log-in. Every organization's workflows are configured to meet the needs of the operation. Business process automation is enabled through machine learning, which learns the patterns of the business and automates sales, service, ordering of parts at the right time with the required approvals. IoT and M2M device signals can also be integrated to automate service calls prior to hard downs. KloudGin comes with a full multi-media suite that includes bar code scanning, voice recordings, photos, videos, e-signature, video-calling, instant messaging and more.

Software Description:

KickServ is developed for small businesses in any industry that provides client services in the field.
Thanks to Kickserv’s mobile capabilities, the solution can be used equally by both onsite and offsite employees. Technicians who work in the field can take advantage of advanced features like GPS tracking and automated team status updates.
It helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where users can complete jobs.

Features:

  • API
  • Data Export
  • Data Import
  • Expense Tracking
  • External Integrations
  • Project Management
  • Multi-User
  • Notifications
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard

Features:

  • Third-Party Plugins/Add-Ons
  • SAP Integration
  • Expense Tracking
  • Data Visualization
  • Budgeting
  • Forecasting
  • Dashboard
  • Calendar Management
  • Scheduling
  • Route Optimization
  • Click-to-Dial
  • Supplier Management
  • Inventory Tracking
  • Customer Management
  • External Integrations
  • Lead Management
  • Notifications
  • Multi-User
  • Travel Management
  • Project Management
  • Contact Management
  • Data Import
  • Data Export
  • API

Features:

  • Billing/Invoicing
  • History/Version Control
  • Payroll
  • Scheduling
  • Customer Management
  • Notifications
  • Task Scheduling/Tracking
  • Calendar Management
  • Payment Processor

Summary:

  • Industry-leading customer engagement and field service management tools that help you grow.

  • Our tablet app gets customer approval with a digital signature – before leaving the job.

  • Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.

  • Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.

  • Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.

  • SaaS means that your data is available to everyone in the office and in the field from a variety of devices.

  • Our iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.

  • Open APIs mean that your customer service data can be shared with other open-API apps like your CRM, email platform and website.

  • ServiceTrade integrates with accounting applications like Intacct, QuickBooks, Sage, or NetSuite to eliminate double data entry.

  • ServiceTrade digitizes your existing forms to minimize the training required to go completely paperless.

Summary:

  • KloudGin provides a full Service-to-Cash ERP suite that allows organizations to digitize and mobile enable their operations in 4-6 weeks.

  • KloudGin enables all users to access the data they need to perform all business transactions using a native mobile application that is available on any device, anywhere.

  • With KloudGin's full BI and Analytics tools, business leaders can access the performance and profitability metrics they need to make intelligent business decisions.

  • KloudGin accesses your business data where it resides via web services and APIs, allowing customers to deploy in 2-4 weeks.

  • KloudGin provides industry best-practice workflows that include quoting, contracting, work order management, scheduling, routing, purchasing, inventory and asset management, time clocking and business intelligence.

  • Customers can access their billing histories, repair and asset histories, can schedule service calls, access manuals/videos and video chat with experts using KloudGin's Connected Customer App.

  • Work sites and assets can be geo-fenced, allowing management to see where all employees and critical equipment is located on a map. Time clocking can be automated when an employee enters the geo-fenced area.

  • Inventory stocks are managed on trucks, warehouses and customer sites using bar-code scanning. When inventory falls below a certain threshold, purchase orders are automatically generated.

  • KloudGin integrates with any financial and payroll system, as well as any backend customer care, CRM, ESRI or LIMS systems.

  • Quotes and contracts can be generated within KloudGin, including SLAs for service, warranties and repairs. Preventive maintenance can be scheduled automatically so that all SLAs and warranties are uphold.

Summary:

  • Invoicing & Online Payments: It is possible to send invoices and collect payments online instantly.

  • Detailed Reporting: Using predefined reports, or making own custom reports.

  • Dynamic Calendar: It can help teams plan for even the most complex schedules.

  • Self-service Portal: Enables user's customers to track their jobs and make requests with the self service portal.

  • Customer Tracking: From contact information to sales, job, and invoice history.

  • Sales & Estimates: Tracks all user's prospects and estimates easily.

Pricing:

  • Starting from: $59.00/month
  • Credit card required: No
  • Other purchasing options:

    • Self Starter: FREE. Unlimited quoting and 20 jobs per month
    • Premium: $89/mo/tech. Service Portal, Service Review, customer pricing contracts, Intacct integration, custom integrated support, premium 24x7 support.
    • Enterprise: $119/mo/tech. Advanced integrations library, website hosting, Wordpress technical support, ServiceTrade Certification Courses, premium 24x7 support.

Pricing:

  • Credit card required: N/A
  • Lite: $26 /month up to 2 users
    Basic: $44 /month up to 5 users
    Standard: $89 /month up to 10 users
    Pro: $134 /month up to 20 users
    QuickBooks® 2-way Sync: Online or Desktop $10/month
    14 day free trial

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • We have a robust Help Center that we're constantly updating at support.servicetrade.com.

  • Does this service offer multi-user capability (e.g. teams)?
  • Companies can setup an unlimited number of user accounts for their company. Our application allows you to organize them by their location or by service lines.

  • Who are the main user groups of this service?
  • Commercial service contractors in several industries who provide recurring services. Contractors who care about profitability, operational efficiency and great customer service love ServiceTrade.

  • What platforms does this service support?
  • Any browser for desktop users, and native iOS and Android apps

  • Does this service offer an API?
  • Yes! ServiceTrade's open API can be found on our website.

  • Does this service integrate with any other apps?
  • Intacct
    QuickBooks
    Salesforce
    Slack
    Web forms
    MailChimp
    ...and hundreds of others through Zapier

  • What are some applications this service is commonly used in tandem with?
  • ServiceTrade is compatible with Zapier to connect to hundreds of business applications. We also integrate with popular accounting packages including Intacct, QuickBooks, Sage, NetSuite, Microsoft Dynamics or about any accounting platform.

    Our Service Review integration makes valuable online customer reviews part of the service visit.

  • What is this service generally used for?
  • ServiceTrade is used to engage customers online throughout the service cycle, earn marking impressions from the service delivery, provide online after-service reports, create an online account where customers access their service history, manage work orders, schedule techs in fuel-efficient routes, schedule planned/preventative maintenance and emergency service calls, provide field technicians all the details about their schedule and jobs through the mobile app, collect information from field techs through photos, video, audio notes, paperwork, and fillable forms about what they see and do on site.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Customer support comes standard with KloudGin. Training and guides are configured for each customer presented to users. KloudGin uses a "Train-the-Trainer" model of training, providing full support and user guides prior to go-live.

  • Does this service integrate with any other apps?
  • KloudGin integrates out-of-the-box with SalesForce, Sugar CRM, AWS, Arc GIS, ESRI, Google Maps, Apple Maps, Service Now, Excel, IBM AS400, Hadoop, Oracle DB, MySQL, Teradata, Amazon Redshift, Amazon DB2, MongoDB, Hive, Tableau, Amazon EMR, Amazon S3, Amazon RDS, Oracle Fusion Middleware, SOA, SCADA, Web Services, Sharepoint, Dropbox, Box, Yammer, Skype, Facetime, Jabber, Google Docs, Google Analytics, YouTube, GoTo Meeting, WebEx, LDAP, SAML, Good, Airwatch, ActiveDirectory, Okta, and many more. KloudGin guarantees integrations with mission-critical data sources.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. KloudGin's licensing enables each user to access the data and workflows that they need to perform their daily work in an optimized manner. Every role within an organization is configured so that the workflows maximize work completed, provide dashboards with mission-critical reports and capture data digitally throughout the day so that new insights may be gleaned.

  • Does this service offer an API?
  • Yes. KloudGin has an open REST API that enables connections to homegrown and commercially available applications.

  • What are some applications this service is commonly used in tandem with?
  • The KloudGin platform was designed to integrate with all customer's source data without moving the data from the enterprise applications. Current customers connect to applications such as ESRI, Customer Care and Billing applications, existing Inventory Management systems, existing Asset Management systems, Peoplesoft, Payroll systems, Expense Management Systems, Financial Systems such as Oracle, SAP, Intacct, NetSuite, Sage, Quickbooks, Intuit, etc.

  • What platforms does this service support?
  • KloudGin is a cloud-based platform integrates with more than 55 out-of-the-box enterprise solutions. KloudGin's native mobile app is downloadable from the Apple App Store and Google Play and is accessible via HTML5 web browsers. KloudGin's native mobile app enables anyone with log-in credentials to access the data that they need.

    1. Customers can access their billing, warranty or service history, book an appointment or video call Customer Service, see when the crew or technician will arrive and see the technician's ID/photo from the app
    2. Executives can access labor, profitability, on-hand inventory expenses and make resource optimization decisions from the app
    3. Dispatch or Back Office can dynamically schedule work or repairs shortening arrival windows to 1 hour, route crews, see all workers on a map, track inventory and assets on a plant floor or in the field, approve POs, optimize labor.
    4. Field and Plant workers can use the app to receive and route to appointments, maintain their inventory and assets in the field, capturing data such as videos, photos, e-signatures, bar codes in the field.

  • What is this service generally used for?
  • KloudGin Intelligent Field Service and Asset Cloud is a cloud-based mobile-first ERP solution that provides a platform to optimize operations, including quotations, building service contracts, preventive maintenance, warranty management, inventory management, asset management, work order and case management, scheduling, routing, mobile field service, purchasing, BI/Analytics and Connected Customer, all from a native mobile app with full off-line capabilities.. KloudGin integrates with any financial solution, providing a full ERP suite.

  • Who are the main user groups of this service?
  • Executives, COO, CFO, Operations, Sales, Dispatchers, Field Crews, Field Technicians, Equipment Technicians, Manufacturing Plant Operators, Manufacturers, Facilities Maintenance, Repair Technicians, Field Agents, Sub-Contractors, Customers.

FAQs:

    Who are the main user groups of this service?
  • Kickserv is most frequently used by professionals in the plumbing, landscaping, computer repair, HVAC, and carpet cleaning industries. The majority of these companies have fewer than 50 employees.

  • What is this service generally used for?
  • It is used for field service management.

  • What platforms does this service support?
  • Platforms: Web-based on Windows and Mac, iPhone-iPad, Windows Phone, Mobile Web App.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with QuickBooks.

  • Does this service integrate with any other apps?
  • They have a seamless 2-way Quickbooks integration with no double entry.

  • Does this service offer an API?
  • Yes, they offer an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
87
Followers:
839

Publisher:

Founded:
2006
Based in:
Mill Valley
Employees:
11-50
Likes:
Followers:

Other:

Who uses ServiceTrade
  • Personal
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
North America

Other:

Who uses KloudGin
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
USA, Canada, Europe

Other:

Regional Restrictions:
No restrictions.
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