Compare ServicePower vs Astea vs Osmos Cloud

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Crozscore:

81%
what is this?
100%
35%
interest rising

Crozscore:

73%
what is this?
60%
35%
interest falling

Crozscore:

50%
what is this?
8%
interest falling
ServicePower screenshot view 4 more Astea screenshot view 4 more Osmos Cloud screenshot

Software Description:

This service provides solutions for both staff and 3rd party workforces majoring on workforce planning, customer service, automated scheduling and dispatch, mobile worker, warranty labor /parts claims, and business intelligence.
Its solution relies on a mix of full-time employees, third-party contractors, and independent technicians being brought together and managed seamlessly in one place using the power of the cloud.
ServicePower's clients use the platform to manage customers, inventory and finances. It enables them to schedule, optimize and dispatch jobs to field resources.

Software Description:

Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

Software Description:

We are changing the way that micro and small business owners manage their businesses by offering a simple, affordable and ready to use cloud ERP solution. Our mission is to simplify business management. More than 10 business modules + accounting + reports. Osmos is the one stop solutions for your business needs.

Features:

  • API
  • Billing/Invoicing
  • Customer Management
  • Dashboard
  • History/Version Control
  • Inventory Tracking
  • Scheduling
  • Notifications
  • Task Scheduling/Tracking

Features:

  • Customer Management
  • Dashboard
  • Inventory Tracking
  • Project Management
  • Scheduling

Features:

Summary:

  • ServiceScheduling: Scheduling and routing software which provides true intra-day optimisation of field based resources.

  • ServiceMobility: Device and OS agnostic mobile dispatching software.

  • ServiceGPS: Asset tracking software, integrated to both ServiceScheduling and ServiceMobility.

  • Smart Scheduling: Enables clients to intelligently mix multiple labor forces, including employed and 3rd party to achieve desired business goals.

  • ServiceOutsourcing: Outsourced service management provided by the ServicePower team.

  • M2M Connected Services: Utilizes connected machine data to intelligently and automatically dispatch technicians for forecasted field based maintenance and real time repairs.

Summary:

  • Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.

  • Streamline Workflow: Provides improvements in streamlining processes and work order management.

  • Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.

  • Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.

  • Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).

Summary:

  • Technical skills not required

  • No setup or downloading

  • Ready to use, just signup

  • Multi-users with credential management

  • Cloud based

  • 10 Modules, Reporting and Accounting

Pricing:

  • Starting from: $15.00/month
  • Credit card required: Yes
  • Scaleable pricing. Visit Osmos Cloud for more details.

FAQs:

    Who are the main user groups of this service?
  • This service is used by manufacturers, retailers and third party administrators to automate and improve their service delivery process.

  • What is this service generally used for?
  • It is used as a mobile workforce management software.

  • Does this service integrate with any other apps?
  • ServicePower integrates with other apps.

  • Does this service offer an API?
  • It offers an API.

  • What platforms does this service support?
  • Platform: Online, Mobile.

  • Does this service offer guides, tutorials and or customer support?
  • In addition to email support, they provide: White Papers & E-Books, Infographics, Videos & Webinars, and Case Studies.

FAQs:

    Who are the main user groups of this service?
  • Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.

  • What is this service generally used for?
  • It is mainly used for field service management.

  • What platforms does this service support?
  • It is web-based service, with mobile apps for Android and iPhone.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: Online Support, Phone Support, Case Studies, Webinars.

FAQs:

    What is this service generally used for?
  • Business management

  • Who are the main user groups of this service?
  • Micro and SME's

  • Does this service offer an API?
  • Not for the moment

  • Does this service integrate with any other apps?
  • It is already integrated with Stripe

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, create users and assign credentials

  • What platforms does this service support?
  • Web based, access in any device with your browser

  • Does this service offer guides, tutorials and or customer support?
  • We offer youtube tutorials, customer support via chat and webinars

Publisher:

Founded:
1996
Based in:
Reston
Employees:
51-200
Likes:
2.52k
Followers:
3.28k

Publisher:

Founded:
-
Based in:
Horsham
Employees:
-
Likes:
189
Followers:
528

Publisher:

Founded:
-
Based in:
Montréal
Employees:
-
Likes:
819
Followers:
468

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Osmos Cloud
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Languages:
French, English, Spanish
Regional Restrictions:
No restrictions.
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