Compare ServiceNow vs WorkflowGen vs Kaseya BMS

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About ServiceNow

ServiceNow is a comprehensive platform that helps organizations take care of their professional process management sphere. Beside Business Process Management, this solution also provides asset management, change and release management, as well as problem management.

This service is mostly dedicated to small and medium-sized enterprises, although their customers can be large organizations too, mainly in financial, healthcare, education, and government field. ServiceNow also allows users to generate a catalog of hardware products, a wide array of custom reports, customer service management, as well as performance analysis.

Another prominent feature of this suite is its incident management ability. Based on that, IT departments can capture incidents using the self-service portal, email, chat, and phone. ServiceNow also captures all the IT costs, making data ready for various charts and reports.

About WorkflowGen

WorkflowGen is an easy-to-use process design and automation solution that lets you quickly optimize and implement business processes while providing powerful, cutting-edge integration features to meet the demands of digital transformation.

With WorkflowGen, process designers create workflows in an intuitive workflow designer and professional-looking, advanced forms in a WYSIWYG form designer. Its full-featured web-based Administration Module and User Portal provide a fluid user experience. Integrations with existing company intranets, extranets, web apps and portals are easy thanks to the GraphQL API and webhooks.

WorkflowGen has been deployed by over 500 organizations across 70 countries, including industry giants such as Comcast, Sony Music, Deloitte, KPMG, XL Group, Mitsui, Abbott Manufacturing and Maersk Line.

About Kaseya BMS

Kaseya offers business process management and professional service automation solution, built to mainly serve small businesses and IT Departments in medium-sized enterprises. The software is completely cloud-based, available for users to remotely manage their projects with accredited access from web-enabled devices.

Kaseya puts most emphasis on back-office processes such as service desk, CRM, finance, inventory management, billing, and accounting. The project management module enables professionals to get project status reports, with advanced forecasting through fast deployment and cloud-based access from anywhere.

The interface of Kaseya BMS platform is user-friendly, with various customization options and 360-degree visibility. The software can be integrated with frequently used RMM and accounting apps such as QuickBooks, that processes invoices previously created in Kaseya.

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking

Features

  • API
  • Batch Permissions & Access
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Inventory Tracking
  • Notifications
  • Project Management
  • Supplier Management
  • Third-Party Plugins/Add-Ons

Features

  • API
  • Batch Permissions & Access
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Mobile App
  • Process Modeling
  • Form Builder
  • Process Reporting
  • Workflow Management

Summary

  • Incident management

  • Change management

  • Problem management

  • Asset & configuration management

  • Service catalog

  • Knowledge management

  • Notifications

  • Escalations

  • Reporting

  • Service level management

Summary

  • Graphically create workflows with advanced process design features

  • Design web forms quickly without programming

  • Full-featured and customizable User Portal to launch and follow requests, perform process actions and view statistics

  • Handle dozens of request approvals in seconds with the Quick Mass Approval feature

  • Stay connected anywhere on any device with Remote Approval and the WorkflowGen Mobile app

  • Easily manage global lists used in processes

  • Use WorkflowGen's powerful integration features to automate processes while leveraging existing company software infrastructures

  • Scalable infrastructure

Summary

  • Business analysis

  • Contact history

  • Customer database

  • Expense tracking

  • Project management & planning

  • Project templates

  • Project tracking

  • Billing & invoicing

  • Financial management

  • Inventory tracking

Pricing

Kaseya BMS

$25.00
1 user(s) / month
Included in plan:
  • Finance & Billing
  • Inventory Management
  • Customer Management (CRM)

Kaseya BMS

$25.00
1 user(s) / month
Included in plan:
  • Time & Expense Tracking

Kaseya BMS

$25.00
1 user(s) / month
Included in plan:
  • Project Management

Kaseya BMS

$25.00
1 user(s) / month
Included in plan:
  • Service Desk

FAQs

    Does this service integrate with any other apps?
  • Integrations: Altiris (version 6.5), Google Maps, Google Custom Search, IBM Tivoli Netcool/OMNIbus, Incident, Microsoft, Microsoft SCOM, Verizon eBonding, Ariba, AT&T eBonding, BMC Remedy, Borland Starteam, CA Service Operations Insight (SOI) – POV, Centennial, CiscoWorks, Clarify, Dell AlertFind, Eloqua, EMC nLayers, EMC Smarts, EMC Smarts ADM, HDI Survey, HP OpenView Operations, HP OpenView ServiceDesk
    HP Service Manager 7, IBM Tivoli Access Manager, LPI Level Platforms, ManageIQ EVM, Manhattan Software, CenterStone, Microsoft Biztalk (Getronics), Microsoft Identity Integration Server (MIIS), Microsoft Outlook, Nimsoft Integration, Novell eDirectory 6.5, Oracle Financials (ERP), Oracle PeopleSoft

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Community, Resource Center.

  • Who are the main user groups of this service?
  • Main users of ServiceNow are small and medium-sized companies.

  • What is this service generally used for?
  • This service is generally used for IT service management.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • ServiceNow offers a set of RESTful APIs.

  • What platforms does this service support?
  • ServiceNow is a web-based software, but it offers native iOS and Android apps.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • WorkflowGen provides detailed documentation, a knowledge base, a discussion forum and knowledge base, online tutorials, and customer support and consulting.

  • What is this service generally used for?
  • WorkflowGen is used to digitize, automate and integrate business processes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • WorkflowGen is a 100% in-browser web application compatible with Chrome, Firefox, Edge, Internet Explorer and Safari.

  • Does this service integrate with any other apps?
  • WorkflowGen can be integrated with other extendable applications using features such as the GraphQL API and webhooks.

  • What platforms does this service support?
  • Windows, Mac OS, iOS, Android.

  • Does this service offer an API?
  • WorkflowGen comes with the GraphQL API and other integration features such as webhooks.

  • Who are the main user groups of this service?
  • Organizations of all sizes and in all sectors use WorkflowGen. Process administrators without IT knowledge can easily create and deploy processes; developers can perform powerful integrations with existing company software infrastructures (web apps, intranets/extranets, portals).

FAQs

    What is this service generally used for?
  • This service is generally used as a business management solutions for IT companies.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Yes, it integrates with QuickBooks and other major RMM and accounting software.

  • What platforms does this service support?
  • Kaseya is a cloud-based software.

  • Who are the main user groups of this service?
  • Main users of Kaseya BMS are small businesses and IT Departments in medium-sized enterprises.

  • Does this service offer an API?
  • Yes, it offers RESTful API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with QuickBooks.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Phone Support, Knowledge Base.

Vendor Information

Founded:
-
Based in:
Santa Clara
Employees:
5001-10000
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Waltham
Employees:
201-500
Likes:
Followers:
19k

Other

Who uses ServiceNow
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Dutch, French, German, Italian, Japanese, Portuguese, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses WorkflowGen
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, Arabic, Italian, Spanish, Chinese
Regional Restrictions:
No restrictions.

Other

Who uses Kaseya BMS
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English, Dutch, French
Regional Restrictions:
No restrictions.
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