Compare ServiceNow vs Gwapit

About ServiceNow

ServiceNow is a comprehensive platform that helps organizations take care of their professional process management sphere. Beside Business Process Management, this solution also provides asset management, change and release management, as well as problem management.

This service is mostly dedicated to small and medium-sized enterprises, although their customers can be large organizations too, mainly in financial, healthcare, education, and government field. ServiceNow also allows users to generate a catalog of hardware products, a wide array of custom reports, customer service management, as well as performance analysis.

Another prominent feature of this suite is its incident management ability. Based on that, IT departments can capture incidents using the self-service portal, email, chat, and phone. ServiceNow also captures all the IT costs, making data ready for various charts and reports.

About Gwapit

Developers, product managers, UX/UI designers... Most digital professions are now suffering from the same issue: with the multiplication of tools and services, it's getting harder and harder to stay efficient.

Basic level fixes are not cutting it: Slack and Zapier integrations are sexy but why should the same information be replicated over several platforms?

Some go the other way around: they disable all notifications and randomly check each platform. They might suffer from FOMO: Sometimes, you have to know and act immediately.

Neither methods provide satisfying results.

Gwapit centralizes and prioritizes your notifications, giving you the right information at the right time and letting you act on it.

Gwapit fetches the notifications from Jira, Slack, Github, Confluence, Github, Trello and many other services you use, all in one place. The notifications are then sorted according to their criticality and automatically gathered in relevant groups:

1. First, a high-level sorting is done to distinguish notifications that require an action from you from those that are just here to inform you.
2. Then within each of the two categories, notifications are sorted into the appropriate groups to make them easier to process: document updates, team mentions, critical bugs, etc. You can act remotely on the notifications directly from Gwapit, no switch between apps anymore.

Notification overload shouldn't be our new overlord.

Gwapit is an app on a mission: giving you back your time and restoring your ownership over it. Don't let the dark design practices ruin your productivity, let Gwapit shield your attention.

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• Incident management

• Change management

• Problem management

• Asset & configuration management

• Service catalog

• Knowledge management

• Notifications

• Escalations

• Reporting

• Service level management

Summary

No key features associated with this application.

Pricing

FAQs

Does this service integrate with any other apps?

• Integrations: Altiris (version 6.5), Google Maps, Google Custom Search, IBM Tivoli Netcool/OMNIbus, Incident, Microsoft, Microsoft SCOM, Verizon eBonding, Ariba, AT&T eBonding, BMC Remedy, Borland Starteam, CA Service Operations Insight (SOI) – POV, Centennial, CiscoWorks, Clarify, Dell AlertFind, Eloqua, EMC nLayers, EMC Smarts, EMC Smarts ADM, HDI Survey, HP OpenView Operations, HP OpenView ServiceDesk
  HP Service Manager 7, IBM Tivoli Access Manager, LPI Level Platforms, ManageIQ EVM, Manhattan Software, CenterStone, Microsoft Biztalk (Getronics), Microsoft Identity Integration Server (MIIS), Microsoft Outlook, Nimsoft Integration, Novell eDirectory 6.5, Oracle Financials (ERP), Oracle PeopleSoft

Does this service offer guides, tutorials and or customer support?

• Support: Email Support, Phone Support, Community, Resource Center.

Who are the main user groups of this service?

• Main users of ServiceNow are small and medium-sized companies.

What is this service generally used for?

• This service is generally used for IT service management.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service offer an API?

• ServiceNow offers a set of RESTful APIs.

What platforms does this service support?

• ServiceNow is a web-based software, but it offers native iOS and Android apps.

FAQs

What platforms does this service support?

• Gwapit fetches the notifications from Jira, Slack, Github, Confluence, Github, Trello, and many other services you use, all in one place. The notifications are then sorted according to their criticality and automatically gathered in relevant groups.

Does this service integrate with any other apps?

• Atlassian suite, Gmail, Trello, Slack, and more.

Does this service offer an API?

• No, no need.

Does this service offer multi-user capability (e.g. teams)?

• Gwapit handles organization.

Vendor Information

Vendor Information

Other

• SMEs

• Web App

• iOS
• Android

Other

• Personal
• Freelance
• Startups
• SMEs
• Enterprises

• Web App