Compare ServiceMax vs PlanGrid vs FieldEdge

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90%
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ServiceMax screenshot view 5 more PlanGrid screenshot view 4 more FieldEdge screenshot view 4 more

Software Description:

By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.

ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.

Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.

Software Description:

PlanGrid is a cloud-based construction document collaboration platform that allows plans and markups to be instantaneously shared with everyone on a construction project, no matter where they are.
It lets contractors and architects collaborate from their desktop or mobile devices across all their project plans, specs, photos, RFIs and punchlists.
It also has the capability of having old versions of the same drawing and will alert you when viewing an outdated drawing. This construction app offers a secure connection to upload, view and manager your online drawings.

Software Description:

FieldEdge provides its users with a powerful tool to easily track customers, dispatching, finances, service agreements, and other aspects of field service management. They can also add accounting features through a seamless integration with Quickbooks.

This platform is mainly used by HVAC, plumbing, electrical, and other contractors. It is proven that office staff will save up to 20 hours weekly by automating the assignment of work based on a technicians' skills and job location. FieldEdge efficiently manages complex jobs by grouping multiple technicians and assigning a technician or crew to a work order for multiple days for bigger jobs.

Business owners are also able to build a strong relationship with their clients with excellent customer service and VIP customer experience. Field workers are equipped with a powerful tool to create repeat business and provide a white-glove service.

Features:

  • Route Optimization
  • Notifications
  • Data Export
  • Data Import
  • Customer Management
  • External Integrations
  • API
  • Inventory Tracking

Features:

  • Supplier Management
  • Task Scheduling/Tracking

Features:

  • Dashboard
  • External Integrations
  • Multi-User
  • Notifications
  • Data Export
  • Data Import
  • Inventory Tracking
  • Customer Management
  • Scheduling

Summary:

  • Case Management and Quoting

  • Social Collaboration

  • Customer & Partner Communities

  • Warranty and Entitlements

  • Customer Accounts and Contacts

  • Work Order Management

  • Installed Base and Contracts

  • Work Order Signature Capture

  • Scheduling and Dispatch

  • Service Parts and Inventory

Summary:

  • Easy to access complete full set of drawings in the field.

  • Track changes to drawing immediately.

  • Insert photos of progress being made into the drawing.

  • Make annotation directly into the drawing and share then with the rest of the team.

  • Share a full size drawing, a packet or a selected screenshot area.

  • Prepare a share RFI instantly directly from field.

Summary:

  • Quotes & Invoicing

  • Call Center Management

  • Contract Management

  • Customer Database

  • Track Unlimited Inventory Items

  • Field Service Job Dispatching

  • Job Tracking

  • Mobile Access

  • Scheduling

  • Service History Tracking

Pricing:

  • Credit card required: No
  • Hammer: Free- Up to 50 sheetsof storage
    Nailgun: $19.99/month per user and up to 550 sheets of storage
    Dozer: $49.99/month per user and up to 5000 sheets of storage
    Crane: $99.99/month per user and unlimited storage.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with Salesforce.

  • Who are the main user groups of this service?
  • ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies.

  • What is this service generally used for?
  • This service is generally used as a field service management solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Webinars.

  • Does this service offer an API?
  • Yes, it offers API.

  • What platforms does this service support?
  • This is a cloud-based platform, with Android and iOS native apps offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: ProntoForms, BOARD, Workato, FinancialForce Accounting, MessageMedia, Cloud Elements, CallidusCloud Commissions, FinancialForce HCM, Blitzz, SAP, JIRA, Oracle EBS, Salesforce, QuickBooks.

FAQs:

    Who are the main user groups of this service?
  • Main users of this platform are construction firms.

  • What is this service generally used for?
  • Pangrid is used as a construction software made for the field.

  • What platforms does this service support?
  • There are native mobile apps for iPad-iPhone and Android.

  • Does this service integrate with any other apps?
  • PlanGrid offers file uploading integration with Dropbox, Box, Google Drive, OneDrive, Citrix ShareFile, Copy and Egnyte.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer multi-user capability (e.g. teams)?
  • It doesn't offer multi-user option.

  • Does this service offer guides, tutorials and or customer support?
  • There is: help center, video guide, live chat, and email support.

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Sage Intacct, Twilio, QuickBooks, Fleetmatics, Goldmine.

  • Who are the main user groups of this service?
  • Users of FieldEdge are contractors in the field service industries including HVAC, plumbing, electrical, and similar.

  • What platforms does this service support?
  • This is a cloud-based software, with iOS and Android mobile apps.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • What are some applications this service is commonly used in tandem with?
  • It is most frequently used in tandem with Quickbooks.

  • What is this service generally used for?
  • This service is used for field service management.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is multi-user capablity offered.

  • Does this service offer an API?
  • No.

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
201-500
Likes:
1.28k
Followers:

Publisher:

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
26.8k
Followers:
9.15k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
642
Followers:

Other:

Who uses ServiceMax
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Japanese, Italian, Spanish, French, English
Regional Restrictions:
No restrictions.

Other:

Who uses PlanGrid
  • Personal
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Regional Restrictions:
No restrictions.

Other:

Who uses FieldEdge
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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