By using ServiceMax technology, manufacturers and service providers are able to expand service revenues, improve service efficiency, provide better customer experience, and meet all required compliance standards.
ServiceMax is an integrated toolset of applications for employees and customers management, mainly used by SMEs and growing businesses in medical, energy, mining, and manufacturing. The platforms comes with a straightforward interface, so task assignments are completed easily and smoothly, management staff can follow the performance of field workers, and clients' needs can be effectively addressed.
Main benefits of using ServiceMax are better service productivity, less billing errors, better customer relationship, no warranty leakage, reduced part giveaways, increased service revenue, shorter service-to-cash cycles, and more.
Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.
Case Management and Quoting
Customer & Partner Communities
Warranty and Entitlements
Customer Accounts and Contacts
Work Order Management
Installed Base and Contracts
Work Order Signature Capture
Scheduling and Dispatch
Service Parts and Inventory
Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.
Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.
Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.
Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.
Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.
Credit card required: No
Pro: $99 per month, 2 User Logins, 50 Jobs per month.
Growth: $249 per month, Unlimited Users, 250 Jobs per month.
Success: $499 per month, Unlimited Users, Unlimited Jobs.
Free 14 day trial
What are some applications this service is commonly used in tandem with?
It is most commonly used in tandem with Salesforce.
Who are the main user groups of this service?
ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies.
What is this service generally used for?
This service is generally used as a field service management solution.
Does this service offer guides, tutorials and or customer support?