Compare ServiceDesk Plus vs Keeper vs Faveo Helpdesk

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Crozscore:

85%
what is this?
66%
49%
no significant changes

Crozscore:

94%
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96%
53%
interest falling

Crozscore:

75%
what is this?
36%
interest falling
ServiceDesk Plus screenshot Keeper screenshot view 5 more Faveo Helpdesk screenshot

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Keeper Security is transforming the way businesses and individuals protect their passwords and sensitive digital assets to significantly reduce cyber theft. As the leading password manager and digital vault, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach. Keeper is SOC 2 Certified and utilizes best-in-class encryption to safeguard its customers. Keeper protects industry-leading companies including Sony, Chipotle, and The University of Alabama at Birmingham. Keeper partners with global OEMs and mobile operators to preload Keeper on smartphones and tablets.

Software Description:

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • 2-Factor Authentication
  • Dashboard
  • Data Export
  • Data Import
  • Password & Access Management
  • Notifications
  • Multi-User
  • Google Apps Integration
  • API
  • External Integrations
  • Batch Permissions & Access

Features:

  • API
  • Lead Management
  • Multi-User
  • Notifications
  • Dashboard
  • Customer Management
  • Calendar Management
  • Data Export

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Pricing:

  • Starting from: $2.50/month
  • Credit card required: Yes
  • $29.99/year (billed yearly) for Keeper Unlimited
    $59.99/year (billed yearly) for Keeper Family Plan (includes 5 licenses of Keeper Unlimited)
    $30/user/year (billed yearly) for Keeper for Business (+$750/year for Dedicated Onboarding and Training)

Keeper Unlimited

$29.99
1 user(s) / year
Included in plan:
  • Unlimited secure record sharing
  • Fingerprint login
  • Web app
  • 24/7 support

Keeper Family Plan

$59.99
5 user(s) / year
Included in plan:
  • Includes 5 licenses
  • Unlimited password storage
  • Unlimited devices + sync
  • Unlimited secure cloud backup
  • Unlimited secure record sharing
  • 10GB Secure File Storage
  • Fingerprint login
  • Web app
  • 24/7 support

Keeper for Business

$30.00
1 user(s) / year
Included in plan:
  • Admin console
  • Unlimited devices
  • Automated provisioning
  • Policy engine & enforcement
  • Delegated administration
  • AD and LDAP Integration
  • SSO / SAML integration
  • Shared team folders
  • Auditing and reporting
  • BYOD compliant

Pricing:

  • Starting from: $37.00/month
  • Credit card required: N/A
  • Faveo Helpdesk is available in three flavors

    • Community edition
    • Pro Edition
    • Service Desk

Community

Free

Pro

$449.00
unlimited user(s) / year

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    Does this service offer an API?
  • Yes, with Keeper Commander. Commander SDK provides IT admins and developers with command-line tools and Python source code to perform password management, password rotation and vault functionality.

  • What is this service generally used for?
  • Keeper is a password vault that substantially mitigates the risk of security breach.

  • What platforms does this service support?
  • Keeper runs native on all devices and browsers. iOS, Android, Windows Phone, Blackberry, Mac, Windows, Linux, Firefox, Internet Explorer, Google Chrome and Safari.

  • Who are the main user groups of this service?
  • Keeper is deployed across entire organizations. All individuals and virtually every industry uses Keeper to protect an organization digital assets.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Keeper offers teams and folders which allow administrators to share certain records with certain individuals within and across teams.

  • What are some applications this service is commonly used in tandem with?
  • Keeper supports multi-factor authentication with SMS text, Google Authenticator, RSA SecurID, Duo Security. Keeper also supports Keeper DNA which uses your smartwatch to verify your identity.

  • Does this service offer guides, tutorials and or customer support?
  • Keeper offers 24x7x365 live customer support for paid and business users. Keeper has a library of getting started guides, videos and webinars.

  • Does this service integrate with any other apps?
  • Keeper Commander supports Active Director/LDAP, Unix logins, Windows logins, MySQL, Oracle, PostgreSQL, SQL server

FAQs:

    Does this service integrate with any other apps?
  • Yes we have various plugins integration available for different platforms

  • Does this service offer an API?
  • Yes, we have API's

  • Does this service offer multi-user capability (e.g. teams)?
  • Team, Department options avilable

  • What are some applications this service is commonly used in tandem with?
  • Reseller Club
    Exotel
    Envato
    Podio
    LDAP

  • What platforms does this service support?
  • Web
    Android
    iOS coming soon

  • What is this service generally used for?
  • Pre Sales(Enquiry Management) & Post Sales(Issue Management)

  • Does this service offer guides, tutorials and or customer support?
  • Customer support and tutorials available.

  • Who are the main user groups of this service?
  • Faveo is industry agonist, mainly SME's are target audience.

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.2k
Followers:
3.57k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Keeper
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Korean, English, Polish, Chinese, Russian, Spanish, German, Italian, Portuguese, Japanese, French
Regional Restrictions:
No restrictions.

Other:

Who uses Faveo Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English, German, Italian
Regional Restrictions:
No restrictions.
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