Compare ServiceDesk Plus vs Monday vs Faveo Helpdesk

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Crozscore:

86%
what is this?
80%
48%
interest falling

Crozscore:

86%
what is this?
82%
47%
no significant changes

Crozscore:

74%
what is this?
29%
interest rising
ServiceDesk Plus screenshot Monday screenshot view 4 more Faveo Helpdesk screenshot

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Monday is a project management tool your team will actually enjoy using. It makes it fun and easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual tool of its kind and shows you exactly where things stand in a single glance. Finally get rid of painfully long email threads, cut down on meetings, and experience the satisfaction of turning things green when they're done.

Software Description:

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Email Integration
  • File Sharing
  • Notifications
  • Project Management
  • Task Scheduling/Tracking
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • History/Version Control
  • Scheduling
  • Data Import
  • API
  • External Integrations
  • Expense Tracking
  • Budgeting
  • Data Export
  • Supplier Management
  • Travel Management
  • Inventory Tracking
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Dashboard
  • Customer Management
  • Gantt Charts
  • 2-Factor Authentication
  • Google Apps Integration
  • Batch Permissions & Access
  • Lead Management
  • Accounts Receivable
  • Accounts Payable

Features:

  • API
  • Lead Management
  • Multi-User
  • Notifications
  • Dashboard
  • Customer Management
  • Calendar Management
  • Data Export

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Private & Shareable Boards: Users can invite relevant people to collaborate with them.

  • Live Comments: Enables commenting, marking, highlighting or drawing on any PDF, PPT, Word file.

  • Automatic Knowledge Base: Posting files, questions and notes automatically generates the company's knowledge base.

  • Email Notifications & Replies: Easy to update and stay updated.

  • People Tagging: Easily notify team members using @TheirName.

  • Upload documents Effortless image pasting and file dropping into the system.

  • Email Notifications & Replies: Easy to update your teammates and stay updated on what's going on.

Summary:

    No key features associated with this application.

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Enterprise

$24.00
1 user(s) / month
Included in plan:
  • Google authentication
  • Crazy powerful search
  • Full API
  • Private boards
  • iOS and Android apps
  • Add unlimited boards
  • Add updates via email
  • Unlimited Storage
  • Unlimited Storage
  • Filter by anything
  • Unlimited guests
  • One-on-one training
  • 24/7 support
  • External integrations
  • Share boards with guests
  • VIP support with account manager
  • Audit log
  • Two-factor authentication
  • Detailed activity stats
  • Advanced security features

Standard

$8.00
1 user(s) / month
Included in plan:
  • 24/7 support
  • Share boards with guests
  • 50 GB of storage
  • Crazy powerful search
  • 24/7 support
  • Add updates via email
  • Add updates via email
  • External integrations
  • Filter by anything
  • Add unlimited boards
  • Full API
  • Filter by anything
  • iOS and Android apps
  • iOS and Android apps
  • Limited number of guests
  • Add unlimited boards
  • Full API
  • 50 GB of storage
  • External integrations
  • Limited number of guests
  • Crazy powerful search
  • Share boards with guests

Basic

$5.00
1 user(s) / month
Included in plan:
  • 5 GB of storage
  • iOS and Android apps
  • Add unlimited boards
  • Simple search function
  • Filter by person
  • Add unlimited boards
  • 24/7 support
  • Filter by person
  • 24/7 support
  • 5 GB of storage
  • Simple search function
  • iOS and Android apps

Pro

$12.00
1 user(s) / month
Included in plan:
  • iOS and Android apps
  • Add unlimited boards
  • Unlimited guests
  • Crazy powerful search
  • Unlimited Storage
  • Unlimited Storage
  • Share boards with guests
  • Detailed activity stats
  • Google authentication
  • filter by anything
  • Full API
  • 24/7 support
  • Add updates via email
  • External integrations
  • Private boards

Pricing:

  • Starting from: $37.00/month
  • Credit card required: N/A
  • Faveo Helpdesk is available in three flavors

    • Community edition
    • Pro Edition
    • Service Desk

Community

Free

Pro

$449.00
unlimited user(s) / year

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    Does this service offer an API?
  • It offers an API and automations through Zapier

  • What are some applications this service is commonly used in tandem with?
  • It is most frequetly used in tandem with Pipedrive, Slack, Google Drive.

  • Who are the main user groups of this service?
  • Typical users of daPulse are: mid sized businesses, non profits, public administrations, and small business.

  • What is this service generally used for?
  • daPulse is a web-based task management and collaboration tool.

  • Does this service offer multi-user capability (e.g. teams)?
  • There is multi-user capability available.

  • Does this service offer guides, tutorials and or customer support?
  • Support Provided: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • daPulse integrates with: Pipedrive, GitHub, Google Drive, Google Analytics, Dropbox, Zapier, and others.

  • What platforms does this service support?
  • It is web-based service, working on: Mac, Windows, iOS, Android, Linux, Windows Phone, Mobile Web App.

FAQs:

    Does this service integrate with any other apps?
  • Yes we have various plugins integration available for different platforms

  • Does this service offer an API?
  • Yes, we have API's

  • Does this service offer multi-user capability (e.g. teams)?
  • Team, Department options avilable

  • What are some applications this service is commonly used in tandem with?
  • Reseller Club
    Exotel
    Envato
    Podio
    LDAP

  • What platforms does this service support?
  • Web
    Android
    iOS coming soon

  • What is this service generally used for?
  • Pre Sales(Enquiry Management) & Post Sales(Issue Management)

  • Does this service offer guides, tutorials and or customer support?
  • Customer support and tutorials available.

  • Who are the main user groups of this service?
  • Faveo is industry agonist, mainly SME's are target audience.

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:

Publisher:

Founded:
2012
Based in:
Tel Aviv
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
3.07k
Followers:
1.11k

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Monday
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Faveo Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
Italian, English, German
Regional Restrictions:
No restrictions.
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