Compare ServiceDesk Plus vs C2 ATOM vs CloudSploit

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Crozscore:

87%
what is this?
80%
49%
no significant changes

Crozscore:

60%
what is this?
24%
interest falling

Crozscore:

63%
what is this?
34%
interest falling
ServiceDesk Plus screenshot C2 ATOM screenshot view 5 more CloudSploit screenshot

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

C2 ATOM is an ITSM (IT Service Management) software designed for organizations seeking to deliver quality IT services. This integrated, fully web-based solution, built to ITIL® v3 2011 standards, delivers efficient services while exceeding customer expectations.

Oriented around a multi-departmental service catalog that is flexible and without programming, our C2 ATOM solution can support IT Service Center activities.

Here are the key features of the C2 ATOM application

• An ITIL structured service catalog
• Mobile version (for tablets and smartphones)
• Web solution with no installation required on a workstation
• Non-modular solution Asset Management, Configuration Items (CIs), and Inventory
• A flexible and evolutive solution allowing for growth and change in the client’s structure
• Knowledge Base Management
• Self Service Portal
• Dashboards, Built-in Reports, and Report Generation capabilities
• API-Centric solution facilitating Integration

Software Description:

CloudSploit provides SaaS solutions that utilize secure, Amazon Web Services cross-account IAM roles to connect to the APIs of customer accounts, scanning for potential security risks and misconfigurations. These risks cover a breadth of AWS services, including IAM, ELB, EC2, RDS, S3, CloudTrail, and ConfigService. Each scan report contains detailed information about the risk type, affected resources, and remediation steps.


The move from traditional infrastructure to cloud providers like Amazon Web Services introduces a host of new security challenges for organizations of all sizes. Cloud providers handle the physical and network security, while the customer is responsible for designing, launching, and maintaining secure environments within that cloud platform. Amazon Web Services alone has thousands of configuration options and security settings across its suite of products. CloudSploit provides hosted software that continually audits these settings across all of a customer's accounts, producing reports that outline potential security risks and misconfigurations. CloudSploit's product helps DevOps, management, security, and legal teams maintain a secure and compliant cloud infrastructure environment.

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Chat
  • Lead Scoring
  • Lead Management
  • Time Management
  • Call Tracking
  • Scheduling
  • Calendar Management
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Contact Sharing
  • Data Import
  • Multi-User
  • Batch Permissions & Access
  • Customer Management
  • Organization Management
  • Password & Access Management
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Contact Management
  • Notifications
  • Project Management
  • Bug Tracking

Features:

  • API
  • Dashboard
  • Notifications
  • External Integrations

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

    No key features associated with this application.

Summary:

  • Automated AWS security and configuration monitoring

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Free

Free
Included in plan:
  • unlimited on-demand scans
  • unlimited users
  • unlimited stored accounts

Basic

$7.17
1 user(s) / month
Included in plan:
  • unlimited on-demand scans
  • unlimited users
  • unlimited stored accounts
  • Auto scans every 36 hours
  • Scan and risk email alerts
  • 3 months of saved results
  • Downloadable scan reports
  • Searchable results

Plus

$36.00
1 user(s) / month
Included in plan:
  • unlimited users
  • unlimited stored accounts
  • Auto scans every 6 hours
  • Scan and risk email alerts
  • 6 months of saved results
  • Downloadable scan reports
  • Searchable results
  • Enable custom plugins
  • Unlimited sub-teams
  • unlimited on-demand scans

Premium

$99.00
1 user(s) / month
Included in plan:
  • Powerful API Access
  • 14 months of saved results
  • Enable custom plugins
  • Unlimited sub-teams
  • Auto scans every 1 hour
  • Scan and risk email alerts
  • Searchable results
  • unlimited on-demand scans
  • unlimited stored accounts
  • Downloadable scan reports
  • Assigned technical resource

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Anyone responsible for the security of an Amazon Web Services (AWS) account.

  • What are some applications this service is commonly used in tandem with?
  • Amazon Web Services (AWS)

  • What platforms does this service support?
  • Amazon Web Services (AWS)

  • Does this service integrate with any other apps?
  • Yes

  • What is this service generally used for?
  • Automated Amazon Web Services (AWS) security and configuration monitoring.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer an API?
  • Yes

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:
3.57k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses C2 ATOM
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, English
Regional Restrictions:
No restrictions.

Other:

Who uses CloudSploit
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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