Compare ServiceDesk Plus vs Device42 vs C2 ATOM

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86%
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80%
48%
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Crozscore:

78%
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35%
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Crozscore:

62%
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24%
interest falling
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Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Tracking and managing all of your IT and non-IT assets just got easier. Device42 software enables companies to discover, visualize, and understand their infrastructure and its interdependencies, all from a single dashboard. Track your full asset lifecycle, plus software licenses, service contracts, SSL Certificates, renewal reminders, and more. Generate mobile-friendly barcodes & QR codes, and don't forget about powerful reporting, a full audit trail, and an extensive RESTful API!

  • CMDB for the Cloud Era – A single source of truth within your organization. Get a clear view of your IT ecosystem to identify and manage all configuration items (CI) in your environment.
  • Data Center Management – Data center inventory and asset management. No more manual, decentralized Visio diagrams and/or inconsistent Excel spreadsheets.
  • IP Address Management – IPAM made easy. No more trying to make sense of multiple disparate and outdated spreadsheets. Support for IPv4 & IPv6.
  • Capacity & Power Planning – In addition to rack 'U' tracking, PDU outlet, and switch ports connections are recorded for capacity planning. Additionally, monitor power usage and control smart PDUs using SNMP.
  • App Dependency Mapping – Anticipate and understand the implications of a rack outage or downed server. Improve IT troubleshooting and MTTR with the clear network, connectivity, dependency, and impact visualizations.
  • IT Assets & QR Codes – Powerful ITAM functionality supports management and tracking of all assets featuring custom QR codes with no need for proprietary barcode readers. iOS, Android, and Windows devices are supported for inventory management.

Software Description:

C2 ATOM is an ITSM (IT Service Management) software designed for organizations seeking to deliver quality IT services. This integrated, fully web-based solution, built to ITIL® v3 2011 standards, delivers efficient services while exceeding customer expectations.

Oriented around a multi-departmental service catalog that is flexible and without programming, our C2 ATOM solution can support IT Service Center activities.

Here are the key features of the C2 ATOM application

• An ITIL structured service catalog
• Mobile version (for tablets and smartphones)
• Web solution with no installation required on a workstation
• Non-modular solution Asset Management, Configuration Items (CIs), and Inventory
• A flexible and evolutive solution allowing for growth and change in the client’s structure
• Knowledge Base Management
• Self Service Portal
• Dashboards, Built-in Reports, and Report Generation capabilities
• API-Centric solution facilitating Integration

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Password & Access Management
  • Dashboard
  • Network Device Performance Monitoring
  • Network Visualization
  • Network Traffic Monitoring
  • Inventory Tracking
  • External Integrations
  • Data Visualization
  • Data Export

Features:

  • Chat
  • Lead Scoring
  • Lead Management
  • Time Management
  • Call Tracking
  • Scheduling
  • Calendar Management
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Contact Sharing
  • Data Import
  • Multi-User
  • Batch Permissions & Access
  • Customer Management
  • Organization Management
  • Password & Access Management
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Contact Management
  • Notifications
  • Project Management
  • Bug Tracking

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Data Center Asset Management

  • Data Center Visualization

  • Structured Cable Management

  • IT Asset & Inventory Management

  • Device & IP Discovery

  • Asset Lifecycle Management

  • IP Address Management

  • Password Management

  • Services Auto-Discovery

  • Software License Management

Summary:

    No key features associated with this application.

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Core

$1,499.00
1 user(s) / year
Included in plan:
  • Data Center Asset Management
  • Data Center Visualization
  • Structured Cable Management
  • IT Asset & Inventory Management
  • Device & IP Discovery
  • Spare Parts Management
  • QR Codes and Asset Tags
  • Asset Lifecycle Management
  • IP Address Management
  • Role-Based Management
  • Contract & Purchase Management
  • Password Management
  • REST APIs

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    What is this service generally used for?
  • Maintaining and auto-discovering the network, some of the highlights include Cloud Migration, Data Center Power Management, IP Address Tracking Software, Inventory Management Software, Patch Panel Cable Management, SSL Certificate Management, Savings Calculator, and ISO27001 Compliance.

  • Does this service integrate with any other apps?
  • Integrations include Jira, Cherwell, Infoblox, Hp Service Manager, Foreman, ZenDesk, Servicenow, BMC, Puppet, Logstash, Chef, Rundeck, Ansible, Vmware, Samanage, Saltstack, and Zapier.

  • Does this service offer guides, tutorials and or customer support?
  • We have extensive documentation available but we also have a customer support team that will help you install and maintain our software.

  • What are some applications this service is commonly used in tandem with?
  • Jira, ZenDesk, Servicenow, BMC, Puppety, Chef, Ansible, Saltstack, Zapier, and many more.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Companies and enterprises in need of an CMDB, Application Dependency Mapping (ADM), and DCIM Software Marketplace, that delivers comprehensive, low-cost solutions that help companies automatically maintain an up-to-date inventory of their IP-based Devices and non-IP Assets, whether physical, logical, or virtual.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.03k
Followers:
256

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Device42
  • Startups
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses C2 ATOM
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, English
Regional Restrictions:
No restrictions.
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