Software Description
ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
Benefits:
- Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
- Create SLA and provide quality services in time, to your end users
- Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
- Web based portal to submit service requests & Incidents.
- Restore normal service of operation quickly with the comprehensive incident management
- Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
- Discover every asset in your network with the efficient auto discovery options
- Provide structured and prompt handling of all changes in your IT infrastructure.
- With the new agent based scanning, you can access any system from the remote network, independent of their location.
- Showcase the offered IT services to your end user and give a new face to your IT.
- Scan your network and automatically discover all the software available in your organization
- Stay informed about your tickets and keep your technicians and end users up to date on the status
of the tickets by email and sms.
- Manage your purchases right from the birth of the PO
- Auto assign feature distributes tickets based on the existing load on your technicians
- Manage Contracts with different vendors seamlessly
- Automatic email to ticket conversion using email commands
- ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
with a simple easy to use interface.
- Archive your old, unused data and improve your helpdesk performance.
- Support multiple sites and customize your configurations for every site according to their unique
working procedure.
- Generate detailed reports about your Help desk performance & metrics.
- Automatically reset the password, by integrating the ticketing system with the Active Directory.
- Know the satisfaction level of your end users with the ServiceDesk Plus survey option.
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Software Description
AlertOps is an incident management system that helps IT operations and DevOps manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time! We use smart routing technology, routing rules based on user priorities and schedules that integrate with your on-call schedule. AlertOps manages your incident management process by reducing alert noise and resolution time with our multi-tiered escalation rule. AlertOps is currently being used by 1,000’s of users; trusted by major corporations to manage their IT operations.
AlertOps allows you to:
• Receive unlimited push notifications
• Easily respond to open alerts (view, take assignment, close or escalate to the next on call person)
• View alert details and resolution
• View all messages related to the alert
• Assign Alerts directly from push notifications without launching the app
• Reply to Alerts, even if you’re not on-call
• Get resolution details when an alert is closed
AlertOps subscription is required to use this application.
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Software Description
Pipefy allows managers to control complex tasks without depending on the IT department to quickly automate processes, workflows and approvals. Companies in over 150 countries make team management between various departments in our unique platform.
Through Pipefy, you are able to centralize info which previously was lost in email exchange, different Excel spreadsheet and printed paper, you may automatically designate a person responsible for each step of the process, making your team more effective and delivering within its deadlines. Using the intuitive and convenient Kanban Method you can follow up on performance reports demonstrating greater transparency among the teams, easily connecting the processes.
You can create and test processes right now without having to depend on anyone using our no commitment plan free of charge.
Pipefy is perfect for managers in:
* Human Resources: Standardizing the recruiting, vacation (time-off), refunds, payment, position opening, hiring and firing processes, as well as any others.
* Sales: Customer, after-sales, request follow up, sales bottlenecks, etc.
* Administrative and finance: Flow of approvals, financial management, task and team management and so on.
* Purchasing: product acquisition, supplier hiring, in-house solicitations and requests, maintenance, etc.
* IT tickets: easy-to-understand standardized helpdesks and servicedesks both in-house as well as by the solicitor.
* Marketing: Management of campaigns, layout and graphic design requests, remake controls, request standardization, customer satisfaction surveys and so on.
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FAQs
What are some applications this service is commonly used in tandem with?
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ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.
Does this service offer guides, tutorials and or customer support?
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Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.
What is this service generally used for?
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ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.
Does this service offer multi-user capability (e.g. teams)?
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Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.
Does this service integrate with any other apps?
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Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.
Does this service offer an API?
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Yes, ServiceDesk Plus offers Rest-API access.
Who are the main user groups of this service?
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ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.
What platforms does this service support?
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ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).
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FAQs
What is this service generally used for?
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This service is generally used for major incident management needs as well as for communicating and collaborating. Specifically, with on-call scheduling, you can reduce your MTTR drastically.
Does this service offer multi-user capability (e.g. teams)?
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AlertOps offers multiple user capability as it is a pay per user service. In AlertOps you can have both individuals and teams that you could have join a conference bridge. Additionally you are able to assign users to different levels of security such as Tier 2, Tier 1, or manager.
Does this service offer an API?
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Yes, we offer both an Open General REST API and an Email API.
Does this service offer guides, tutorials and or customer support?
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We have documentation that is easy to access on the website. Additionally, AlertOps has instructional videos. AlertOps offers live demos and a 14 day free trial. For additional support, we also are always on email and chat on Intercom.
What are some applications this service is commonly used in tandem with?
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This service is commonly used in tandem with monitoring tools and service desk / help desk tools.
Who are the main user groups of this service?
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The main user groups of this service are IT team members, DevOps team members, and Incident Management team members. These teams are regularly part of enterprises and sometimes SMB's as well.
Does this service integrate with any other apps?
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AlertOps integrates with over 100 other apps including: JIRA, ServiceNow, HipChat, Slack, AWS, DataDog, BMC RemedyForce, Nagios, NewRelic and Splunk.
What platforms does this service support?
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AlertOps is a web based platform that also has an android and an iOs mobile app.
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FAQs
No FAQs associated with this application.
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