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ServiceDesk Plus 230 IT Service Management (ITSM)
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Crozscore 87% what is this? User Happiness: 84% Press Buzz: 55% User Trend: no significant changes

About ServiceDesk Plus ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. Benefits: Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app. Create SLA and provide quality services in time, to your end users Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information Web based portal to submit service requests & Incidents. Restore normal service of operation quickly with the comprehensive incident management Eliminate the root cause effectively and put an end for firefighting of repetitive incidents. Discover every asset in your network with the efficient auto discovery options Provide structured and prompt handling of all changes in your IT infrastructure. With the new agent based scanning, you can access any system from the remote network, independent of their location. Showcase the offered IT services to your end user and give a new face to your IT. Scan your network and automatically discover all the software available in your organization Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms. Manage your purchases right from the birth of the PO Auto assign feature distributes tickets based on the existing load on your technicians Manage Contracts with different vendors seamlessly Automatic email to ticket conversion using email commands ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface. Archive your old, unused data and improve your helpdesk performance. Support multiple sites and customize your configurations for every site according to their unique working procedure. Generate detailed reports about your Help desk performance & metrics. Automatically reset the password, by integrating the ticketing system with the Active Directory. Know the satisfaction level of your end users with the ServiceDesk Plus survey option.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Best practice ITSM workflows Powerful integrations with IT management apps Smart automations Extensive reporting capabilities Codeless customizations Deploy on cloud or on-premise Single sign on AD & LDAP synchronisation 95,000 customers across worldwide Over 10 years in the ITSM industry
Pricing Standard Edition $8.00 1 user(s) / month Included in plan: Free forever upto 5 technicians Incident management Self-service portal Knowledge base Multi-site support SLA management Help desk reports Professional Edition $16.00 1 user(s) / month Included in plan: Free upto 2 technicians and 250 nodes Help desk management Knowledge base Self-service portal Software Asset management Asset inventory reports Agent based asset scanning Enterprise Edition $49.00 1 user(s) / month Included in plan: Free upto 2 technicians and 250 nodes Incident management Asset management Problem management Service catalog Change management
FAQs What are some applications this service is commonly used in tandem with? ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications. Does this service offer guides, tutorials and or customer support? Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support. What is this service generally used for? ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization. Does this service offer multi-user capability (e.g. teams)? Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians. Does this service integrate with any other apps? Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus. Does this service offer an API? Yes, ServiceDesk Plus offers Rest-API access. Who are the main user groups of this service? ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations. What platforms does this service support? ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).
Vendor Information Founded: - Based in: Pleasanton Employees: 5001-10000 Likes: Followers: 3.63k
Other Who uses ServiceDesk Plus Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English Regional Restrictions: No restrictions.