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About Service Autopilot

Service Autopilot is application service provider featuring non-downloadable software for managing service businesses, namely, software for enabling and managing information reporting in the field of Customer Relationship Management (CRM).
It offers managing reporting of contact information, customer support inquiries, invoicing information, payment information, billing information, scheduled service information and job estimate information.
One system runs entire company. Users get control of their time, scheduling, expenses, employees, marketing, and profits.

About PARiM

PARiM's cloud-based, workforce management software solution combines easy to use functionality with great agility, flexibility and the ability to tailor the system for your organization.

You can manage both staff and subcontractors. The system allows you to schedule or rota staff by site or event. It tracks and manages employee information, holidays & absences, certificates & training, visa & passport information and expiry, company assets (e.g uniforms ), etc.

About Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • Forecasting
  • Multi-User
  • Notifications
  • Onboarding
  • Payroll
  • Project Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Time Management
  • Employee Engagement

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking

Summary

  • Job Management

  • Contract Management

  • Billing & Invoicing

  • Interactive Map

  • Payroll Management

  • Quotes / Estimates

Summary

  • Track Certificate Expiry

  • Shift & Rota Planning

  • Tracks Employee Details

  • Manage Holidays & Absences

  • Record & Track Company Assets

  • Multi User

  • Absence Tracking and Vacation Calendar

  • Employee Database

  • Extensive Reporting inc Payroll, Timesheets, Absences, Problems, Revenue

  • Bulk Import for Staff, Sites/Locations and if applicable Clients

Summary

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Pricing

  • Credit card required: No
  • Startup: $47/month
    Pro: $79.97/month
    More options:
    QuickBooks Full Two-Way Sync: $25/month
    Extra Office Users: $25/month
    Extra Mobile Users: $15/month
    Advanced Mapping: $47/month
    Client Portal: $19.97/month
    Invoice Service: $0.99/ea.

Pricing

Compact

$64.00
for up to 250 users
Included in plan:
  • 250 users
  • 2000 scheduled hours
  • 100 shift patterns
  • 5 work and rest time rules
  • 5 cancellation reasons and tracking
  • SMS and email notifications
  • Free mobile apps
  • Shift reminders
  • Availability management
  • Shift application process
  • Unlimited admin accounts
  • 25 departments
  • 5 people classifications
  • Configurable people list
  • Staff invitation and registration
  • Document management
  • Birthday and work anniversary reminders
  • Qualification and certificate tracking
  • Holiday calendar
  • Custom leave types
  • 3-way holiday tracking
  • Payroll export
  • Pay rules
  • Expenses
  • Subcontractor management
  • Fully functional weekly and monthly scheduling calendars
  • 100 shift patterns
  • Client management
  • Invoicing report
  • Standard charge rules
  • Client access portal

Business

$119.00
for up to 500 users
Included in plan:
  • 500 users
  • Fully functional weekly, monthly, quarterly scheduling calendars
  • Advanced scheduling tools
  • 10 work and rest time rules
  • 10 cancellation reasons and tracking
  • 200 shift patterns
  • Configurable shifts list
  • SMS and email notifications
  • Free mobile apps
  • Shift reminders
  • Availability management
  • Shift application process
  • Job and project scheduling
  • Unlimited admin accounts
  • 50 departments
  • 10 people classifications
  • Configurable people list
  • Staff invitation and registration
  • Document management
  • Birthday and work anniversary reminders
  • Qualification and certificate tracking
  • Holiday calendar
  • Custom leave types
  • 3-way holiday tracking
  • Payroll export
  • Advanced pay rules
  • Bank holiday rules
  • Overtime calculation
  • Client management
  • Invoicing report
  • Advanced charge rules
  • Client access portal
  • Staff requirements requests (requires Events module)
  • Subcontractor management
  • Advanced subcontractor pay rules
  • Statement of work
  • Free NFC & iBeacons check-in module

Professional

$194.00
for unlimited users
Included in plan:
  • Unlimited users
  • Fully functional weekly, monthly, quarterly scheduling calendars
  • Advanced scheduling tools
  • Unlimited shift patterns
  • Unlimited work time rules
  • Unlimited cancellations and tracking
  • Configurable shifts list
  • SMS email notifications
  • Shift reminders
  • Availability management
  • Shift application process
  • Job and project scheduling
  • Unlimited admin accounts
  • Unlimited departments
  • Birthday and work anniversary reminders
  • Qualification and certificate tracking
  • Holiday calendar
  • Custom leave types
  • 3-way holiday tracking
  • Payroll export
  • Advanced pay rules
  • Bank holiday rules
  • Overtime calculation
  • Custom pay periods
  • Client management
  • Invoicing report
  • Client access portal
  • Advanced charge rules
  • Staff requirements requests
  • Subcontractor management
  • Advanced subcontractor pay rules
  • Statement of work

Pricing

  • Starting from: $19.00/month
  • Credit card required: No
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs

    Who are the main user groups of this service?
  • Main users are: scientific and technological services and research and design relating providers.

  • What is this service generally used for?
  • It is used for managing service businesses.

  • What platforms does this service support?
  • Web Based; Mobile: Android and iOS

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with QuickBooks.

  • Does this service integrate with any other apps?
  • There is QuickBooks Integration available.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: Documentation; Webinars; Live Online Help.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes. There is no limit to the number of users and people logging in from multiple locations.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer free initial training, PDF user manuals, video tutorials, and an in-program tour that highlights sections of the system, describes the features and explains how to use them.

  • What platforms does this service support?
  • Web application that works across all main desktop operation systems. Native mobile apps for both Android and iOS platforms.

  • What is this service generally used for?
  • Managing staff, their shifts, schedules, certificates, absences as well as time & attendance.

  • Does this service offer an API?
  • We have started to build this. We have managed to integrate PARiM with our own accounts package 'Zero' so we are on the way with this. The .csv-exports currently allow for import into payroll or accounts packages.

  • Does this service integrate with any other apps?
  • We have already integrated Twilio into our system. See above - we are working on this. Next to come will be accounts and payroll packages then screening and vetting, then Pandadoc.

  • What are some applications this service is commonly used in tandem with?
  • Accounts packages, payroll packages, etc.

  • Who are the main user groups of this service?
  • Event and security companies, companies that supply medics for events, staffing companies, manufacturing, vets, farm shops. We also have clients from other industries, as we just won the Finnish cleaning company SOL and the London-based travel concierge company Airportr.

FAQs

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
749

Vendor Information

Founded:
2013
Based in:
London
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Service Autopilot
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Regional Restrictions:
No restrictions.

Other

Who uses PARiM
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Estonian, Russian
Regional Restrictions:
No restrictions.

Other

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.
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