Compare ServerSuit vs Vision Helpdesk vs Versature

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Software Description:

ServerSuit provides instant remote access to Linux servers and allows to perform remote administration and multi-server setup automation, as well as setup mail servers and website hosting.

ServerSuit's cross-platform architecture allows to manage Linux servers virtually from smartphone, tablet or laptop.

ServerSuit does not need you to be a professional Linux administrator, since most of the standard management tasks are already scripted. However, you can add your own custom scripts and configurations, store them in the system and execute them as needed.

ServerSuit is dedicated to system administrators, web developers, website owners, digital agencies and webhosting companies.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

Versature is disrupting the Canadian telecommunications industry with cloud-based business VoIP communication solutions. Trusted by clients and partners across the country, Versature is an award winning company that is raising the bar with high quality, cost-effective technology and Canadian-based support.

Founded in 2003, Versature has a business VoIP subscriber base that is growing at a rate of 55% year-over-year. Operating on the principles of Customer Success, Versature takes a client-centric approach to all aspects of the business.

Versature is a customer-centric organization dedicated to providing the highest quality cloud-based business phone solutions to Canadian customers. The most common phrase we hear from our customer base is “Versature, it just works.”

Doing business with Versature is easy and our customers can count on getting the highest level of support from ordering to onboarding and customer support.

Features
All Versature plans and packages come packed with tons of valuable standard and not-so-standard business phone features.

Business and Operational Features

  • Local Area Codes
  • Advanced Auto Attendant/Digital Receptionist
  • Toll-Free
  • Call Queues
  • Ring Groups
  • Custom On-Hold Music or Messaging
  • Voicemail, Voicemail-to-Email, Voicemail Transcription
  • Real-Time Analytics and Dashboards
  • Real-Time Analytics and Dashboards
  • Geo-Redundant Data Centres
  • Disaster Recovery

Call Control Features

  • Call Forwarding
  • Call Hold
  • 3-Way Call Conferencing
  • Call Park and Retrieve
  • Find Me, Follow Me
  • Simultaneous Ring
  • Call Transfer
  • Do Not Disturb
  • Call Pull
  • Call Return

Administration Features

  • Sonar, Self Service Portal
  • Transparent Invoices
  • Detailed Call History

System Integrations

  • Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching
  • Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate
  • Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more.
  • Google Chrome: click to dial any embedded phonenumber from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops
  • Open API: Versature provides an Open API for integrations with home-grown or off-the-shelf applications that your business may be using

EXTRAS

  • Call Recording, On-Demand Call Recording: add call recording functionality to specific extensions or groups of extensions for help in training, quality assurance, and compliance measures
  • Softphone Client for Mac, PC, Apple, or Android: take your Versature extension with you wherever you go with
  • Fax-to-Email, Fax-over-IP: get your faxes delivered to your email inbox for a unified communications experience

The Versature TRUST Initiative

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.

Features:

  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • File Sharing
  • File Transfer
  • Dashboard
  • Scheduling
  • Bulk Domain Management
  • Batch Permissions & Access
  • Anti-Virus
  • Customer Management
  • External Integrations
  • Password & Access Management
  • 2-Factor Authentication

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • Softphone
  • Call Disposition
  • Call Tracking
  • Data Visualization
  • Notifications
  • Email Integration
  • Contact Management
  • External Integrations
  • Multi-User
  • API

Summary:

  • Cloud-based web panel

  • Multiple Linux servers management

  • Cross-platform architecture

  • Remote access to Linux servers

  • SaaS with a single dashboard

  • Multi-server setup automation

  • Easy for non-professionals

  • Scripted tasks

  • Cheap control panel

  • CMS integration and migration tools

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Summary:

    No key features associated with this application.

Time based plan

$1.00
1 user(s) / month
Included in plan:
  • If you use this plan, you will be charged a monthly fee for each Linux server you manage.

Usage based plan

$1.00
1 user(s) / month
Included in plan:
  • Charges based on the time you spend actively using ServerSuit (being connected to your dashboard) and is for users who do not need to connect to their Linux servers frequently.

Essentials

$29.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Free Local Calling
  • 2500 Toll-Free Minutes

Professional

$34.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Unlimited Canada & U.S. Calling
  • Conference Bridge
  • 5,000 Toll-Free Minutes

Enterprise

$44.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Unlimited Canada & U.S. Calling
  • Conference Bridge + 1000 Minutes

FAQs:

    Who are the main user groups of this service?
  • ServerSuit dedicated to system administrators, web developers, website owners, digital agencies and webhosting companies.

  • Does this service offer guides, tutorials and or customer support?
  • ServerSuit's Knowledge Base

  • Does this service offer multi-user capability (e.g. teams)?
  • ServerSuit offers multiple server management from a single dashboard.

  • Does this service integrate with any other apps?
  • ServerSuit integrates with: LAMP + Mail Package, Roundcube WebMail Client, Easy Mail Server, Apache + PHP, LEMP Package, LAMP Package, Shell In A Box, ClamAV, Backup access tool, Nginx frontend, Nginx + Apache + PHP, Nginx static, phpMyAdmin, Monit, MySQL, MariaDB, ProFTPd, Puppet.

  • What is this service generally used for?
  • ServerSuit control panel generally used for Linux server management.

  • What are some applications this service is commonly used in tandem with?
  • ServerSuit used with the following OS: CentOS, Ubuntu, Debian, RedHat.

  • Does this service offer an API?
  • ServerSuit does not offer any API at the moment.

  • What platforms does this service support?
  • ServerSuit supports Android.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
44

Publisher:

Founded:
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Based in:
Nasik
Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses ServerSuit
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Mobile Platforms:
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Portuguese, Italian, Turkish, Russian, Spanish, French, Dutch, English, Polish
Regional Restrictions:
No restrictions.

Other:

Who uses Versature
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
French, English
Regional Restrictions:
Versature services businesses based out of Canada, however we can provide local U.S. phone numbers for regional presence.
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