Compare SentiOne vs Birdeye vs Group Caliber

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90%
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94%
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76%
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About SentiOne

SentiOne is a social listening and online reputation management platform that helps monitor, analyze and react to whatever is happening online. Our solution is mostly based on an online listening technology used to gather a broad spectrum of information collected from the internet and find actionable insights. Our customers can find and build truly meaningful connections with their audience online.

We create the technology that helps entrepreneurs to monitor online activities of their current and potential clients in real time and take part in online discussions directly from one tool.

SentiOne' features:

  • Social Listening and Online Media Monitoring
  • Unlimited Keywords and Results
  • Real-time Social Data
  • Email and Push Alerts
  • Sentiment Analysis
  • Influencer Marketing
  • Gender analysis
  • Geolocation
  • Hour Histogram
  • Competitor Analysis
  • Audience Insights
  • Marketing Intelligence
  • Crisis Management
  • Performance Reports
  • PDF Reports
  • Social Media Analytics
  • Reach Monitoring

About Birdeye

Birdeye is the #1 most trusted reputation and customer experience platform for local businesses.
Birdeye’s all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

About Group Caliber

Traditional methods of brand & reputation monitoring have limited validity since they only follow people who are vocal online – or use traditional market research which is costly and infrequent. Our approach is different: we focus on people, not media. And not just those who are loud, but those who actually matter.

Our analytics platform uses online surveys to provide easy-to-use real-time perception metrics that are representative and actionable. Our specialists work with clients to translate insights into strategies, decisions, and actions. As a result, Corporate Communications and Marketing departments can plan activities better, measure their effectiveness, report KPIs and manage risks.

Features

  • API
  • Brand Management
  • Dashboard
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-Site
  • Multi-User
  • Notifications
  • Social-Media Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Net Promoter Score

Features

  • API
  • Brand Management
  • Dashboard
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-Site
  • Multi-User
  • Notifications
  • Social-Media Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Net Promoter Score

Features

  • API
  • Brand Management
  • Dashboard
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-Site
  • Multi-User
  • Notifications
  • Social-Media Integration
  • Social Media Monitoring
  • Sentiment Analysis
  • Review Monitoring
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • Automatically get more reviews.

  • Monitor 150+ review sites in one dashboard.

  • Business listings consistent across 50+ sites and directories so search engines and customers can find you easily.

  • Post to multiple social channels at once, and schedule posts ahead of time.

  • Webchat converts website visitors into customers.

  • Analyze insights from reviews, social media, and surveys in one place.

  • Understand where you rank in your industry and leverage competitive insights to get ahead.

  • Create surveys for customer experience, employee experience, product experience, and brand experience.

  • Collect feedback across the customer journey via email, websites, SMS, and more.

  • Monitor, post, and engage with customers across blogs, forums, news sources, and social media platforms - all in one place.

Summary

  • Reputation management

  • Brand management

  • Real-time monitoring

  • Reputation risks

  • Online dashboard

  • Stakeholder feedback

Pricing

Team

$299.00
5 user(s) / month
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 12 Months Instant Historical Data
  • 1 Market
  • 5 Projects
  • PDF Reports
  • Social Media, Forum & Blog Monitoring
  • Tags

Enterprise

$500.00
customised features set
Included in plan:
  • Unlimited Keywords
  • Unlimited Mentions
  • Real-time Result Updates
  • Up to 36 Months Instant Historical Data
  • Up to 27 Markets
  • 5+ Projects
  • Multimarket Dashboard
  • Social Reach
  • Data Exports
  • High Profile Queries

FAQs

    No FAQs associated with this application.

FAQs

    What are some applications this service is commonly used in tandem with?
  • Birdeye is often used with EMR, PMS, and CRM software. Birdeye integrates with over 300 apps.

  • What is this service generally used for?
  • Birdeye is an all-in-one customer experience software that reimagines the way feedback is used to acquire and retain connected customers. Birdeye offers a suite of products including reviews, social, surveys, listings, webchat, ticketing, insights, and competitive benchmarking to close the loop between reputation marketing and customer experience. Birdeye enables businesses to capture all customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time for 1, 10 or 10,000 locations. All from one dashboard. Businesses use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, and automatically promote them across the web, social media, and search engines.

  • Who are the main user groups of this service?
  • Birdeye enables local businesses with 1, 10 or 10,000 locations to capture all customer feedback from review sites, social media, and NPS surveys, all in one dashboard. More than 60,000 businesses, ranging from SMB to Fortune 500, use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, automatically promote them across the web, run customer surveys, and get actionable insights to improve their operations and increase revenues.

  • Does this service offer guides, tutorials and or customer support?
  • Birdeye has dedicated customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Birdeye offers multi-user capabilities.

  • Does this service integrate with any other apps?
  • Birdeye seamlessly integrates with over 300 apps.

  • Does this service offer an API?
  • Birdeye offers an API.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, we have user manuals / tutorials and 24/7 customer support.

  • Who are the main user groups of this service?
  • People working with corporate communications, reputation management and branding need a rigorous fact-base to prove the effectiveness of activities, manage risks, prioritize actions and justify decisions.

  • Does this service offer an API?
  • Yes, we have an API interface built into the brand & reputation platform. Our clients and subscribers can receive data in real time, store it in their own databases and visualize it through their own internal dashboards.

  • What is this service generally used for?
  • Our platform provides real-time metrics that help users understand the impact of the company’s activities and external events on people’s perceptions – which means they can spend their budgets more wisely. It also provides them with KPIs to report internally, allowing for more effective management and greater credibility in front of senior management.

Vendor Information

Founded:
-
Based in:
Warsaw
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses SentiOne
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
English, Bulgarian, Czech, Danish, German, Greek, Estonian, Finnish, Croatian, Hungarian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Ukrainian
Regional Restrictions:
No restrictions.

Other

Who uses Birdeye
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Group Caliber
  • Enterprises
Languages:
English
Regional Restrictions:
No restrictions.
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