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About SendinBlue

Over 50,000 customers around the world choose SendinBlue because we offer competitive pricing, active customer support, and an all-in-one solution for automation, email marketing, SMS marketing, and sending transactional messages via email and SMS.

Many leading apps, ecommerce platforms, and CMS tools integrate with SendinBlue including: WordPress, Magento, Drupal, Shopify, PrestaShop, WooCommerce, Zapier, OptinMonster, and more. Our robust API also gives you the power to create custom integrations via a variety of popular programming languages.

SendinBlue pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account. SendinBlue offers free accounts that allow you to send up to 300 emails per day (9,000 emails per month) - 100% free. As your business grows, you can upgrade to a plan that meets your needs without breaking the bank. Send up to 40,000 emails per month for just $25 -- or send even more emails at great prices.

About Survicate

Survicate is a powerful survey, NPS and feedback management software that helps you capture more customer feedback and deliver a better customer experience. Survicate offers:

  • website, web app and in-product (in-app) surveys
  • email and link surveys
  • mobile app surveys for Android and iOS.

Survicate also offers two standalone products:

  • Feedback Hub for managing customer feedback from multiple sources in one place
  • Feedback Button for collecting quick website feedback with an always-visible website button

Survicate has native integrations with the tools you love and use such as Intercom, HubSpot, Slack, Google Sheets, Google Analytics, Mailchimp, Marketo, and more, allowing you to send survey responses where you need them most and push data from your favorite tools.

On its free plan, Survicate offers 100 survey responses per month, unlimited users, unlimited surveys, unlimited number of questions, unlimited question types (including NPS, CSAT, CES), all survey channels (web, email, mobile), and countless native integrations. That's "asking" made easy!

Using the suite of all-channel feedback solutions offered by Survicate, customers can increase referrals, improve acquisition rates, reduce churn, build better products, turn detractors into promoters and customers into repeat customers. Get more customer feedback, make smarter decisions.

About Freshdesk

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features

  • A/B Testing
  • API
  • Audience Targeting
  • Brand Management
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • All-in-one dashboard: automation, marketing campaigns, transactional messages

  • Unlimited contacts & contact attributes

  • Customizable sign-up forms

  • Advanced contact segmentation

  • Drag & drop, mobile-friendly email design tools

  • Library of free, mobile-friendly email design templates

  • Send emails with optimized deliverability

  • Advanced, real-time reporting

  • eCommerce integrations: Prestashop, Shopify, Magento, WooCommerce

  • Email and phone customer support

Summary

  • Multi-channel surveys: website surveys, email surveys, mobile app surveys

  • Unlimited users on each plan to encourage collaboration and team engagement

  • Unlimited surveys and questions in a survey so you get as much feedback as possible

  • Engage the right people, at the right time with contextual surveys and a wealth of targeting options

  • Set up surveys effortlessly with an intuitive survey creator - no coding.

  • Apply conditional logic (branching) to always ask spot-on questions

  • Create brand-friendly surveys that feel like part of your website or product

  • Pull data from the tools you love and push survey responses where you need them most with 15+ native integrations.

  • Monitor customer feedback with easy-to-use dashboards and reports

  • Choose from 15 questions types and 125 survey templates including NPS, CSAT, CES

Summary

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Pricing

  • Starting from: $25.00/month
  • Credit card required: Yes
  • SendinBlue pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account. Our free-forever accounts allow you to send up to 300 emails per day (9,000 emails per month) 100% free.

    As your business grows, you can upgrade to a plan that meets your needs without breaking the bank. Send up to 40,000 emails per month for just $25 -- or send even more emails at great prices.

Free

Free
Included in plan:
  • Unlimited contacts
  • Send up to 300 emails per day
  • Mobile-friendly email designer
  • Email design template library
  • Customizable signup forms
  • Real-time reporting
  • API access
  • Plugins access

Micro

$25.00
1 user(s) / month

Bronze

$39.00
1 user(s) / month
Included in plan:
  • All Micro plan features, plus:
  • Send up to 60,000 emails per month
  • SendinBlue branding removed from email footer
  • Email & SMS personalization
  • Email reports include geography data
  • Email reports include device data
  • Email reports include a list of openers & clickers
  • Email reports include a "heat map" of clicked links

Silver

$66.00
1 user(s) / month
Included in plan:
  • All Bronze plan features, plus:
  • Send up to 120,000 emails per month

Gold

$173.00
1 user(s) / month
Included in plan:
  • All Silver plan features, plus:
  • Send up to 350,000 emails per month
  • One free dedicated IP address

Pricing

Free plan

Free
Included in plan:
  • Unlimited users
  • Unlimited surveys
  • Unlimite questions in a survey
  • HubSpot, Intercom, and 12+ more native integrations
  • 125+ professional survey templates
  • 100 survey responses every month

Essential

$49.00
per month if paid annually
Included in plan:
  • 1000 survey responses every month
  • Export survey results to CSV, XLS
  • Data retention: 6 months

Professional

$99.00
per month if paid annually
Included in plan:
  • 5000 survey responses every month
  • Data retention: 2 years
  • Automated recurring surveys
  • Data export API
  • Survicate branding removed
  • Slack integration

Ultimate

$249.00
per month if paid annually
Included in plan:
  • 25 000 survey responses every month
  • Premium integrations: Salesforce, Marketo, Pardot
  • Custom domain
  • Webhooks
  • SAML authentication

Pricing

  • Credit card required: No
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes! Customer support is available via phone and email.

    Visit our online Help Center anytime for step-by-step guides with images and video.

    Our YouTube channel also includes a video guide playlist.

  • Does this service offer an API?
  • https://apidocs.sendinblue.com/

  • What are some applications this service is commonly used in tandem with?
  • WordPress, WooCommerce, PrestaShop, Zapier, Shopify, etc.

  • Who are the main user groups of this service?
  • SendinBlue is used by businesses of all stages and sizes.

  • Does this service integrate with any other apps?
  • WordPress, WooCommerce, PrestaShop, Magento, Drupal, Google Analytics, Zapier, and many more.

  • What platforms does this service support?
  • SendinBlue is a web-based SaaS application. We also offer mobile apps for iOS and Android devices to access certain features on-the-go.

  • What is this service generally used for?
  • Email marketing, marketing automation, SMTP/transactional emails, and SMS campaigns.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, Survicate offers blog, Knowledge Base, webinar and demo resources.

  • What are some applications this service is commonly used in tandem with?
  • Intercom, HubSpot, ActiveCampaign, Slack, Google Sheets, Google Analytics.

  • Who are the main user groups of this service?
  • Companies of all sizes that value customer feedback and want to become a customer-centric business because they see it as a growth opportunity. Companies that want to act on customer feedback and capitalize on it.

    Some personas using Survicate include, but are not limited to, the following roles: Marketing, Product or CS people, particularly Insights Managers, Digital and Product Marketing specialists, Product Managers, User Researchers, UX specialists, Customer Success Specialists, and more.

  • What is this service generally used for?
  • Collecting customer feedback at every stage of the customer journey and each customer touchpoint.

    Gathering feedback by running targeted website and web app surveys, sending email surveys and running surveys inside mobile apps. Business can then act on customer insights thanks to countless native integrations. Use cases include running follow-up, feedback-based marketing campaigns that drive business growth, for example driving referrals and positive reviews after identifying NPS promoters.

  • Does this service integrate with any other apps?
  • Intercom, HubSpot, Slack, Google Sheets, Google Analytics, ActiveCampaign, Segment, Mailchimp, FullStory, Klaviyo, Drip, Marketo, Salesforce, Pardot, and more.

    Available for custom integrations: Zapier and webhooks.

  • Does this service offer an API?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Survicate offers unlimited users on each plan, including the free plan, to encourage collaboration.

FAQs

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Vendor Information

Founded:
-
Based in:
Paris
Employees:
51-200
Likes:
Followers:
14.7k

Vendor Information

Founded:
2013
Based in:
Warsaw
Employees:
2-10
Likes:
Followers:

Vendor Information

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:
22k

Other

Who uses SendinBlue
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, Spanish, Italian, Portuguese, German
Regional Restrictions:
No restrictions.

Other

Who uses Survicate
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.
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