Compare SendinBlue vs Freshdesk

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Software Description:

Over 50,000 customers around the world choose SendinBlue because we offer competitive pricing, active customer support, and an all-in-one solution for automation, email marketing, SMS marketing, and sending transactional messages via email and SMS.

Many leading apps, ecommerce platforms, and CMS tools integrate with SendinBlue including: WordPress, Magento, Drupal, Shopify, PrestaShop, WooCommerce, Zapier, OptinMonster, and more. Our robust API also gives you the power to create custom integrations via a variety of popular programming languages.

SendinBlue pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account. SendinBlue offers free accounts that allow you to send up to 300 emails per day (9,000 emails per month) - 100% free. As your business grows, you can upgrade to a plan that meets your needs without breaking the bank. Send up to 40,000 emails per month for just $7.37 -- or send even more emails at great prices.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • API
  • Audience Targeting
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Lead Scoring
  • Marketing Automation
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Conversion Tracking
  • Notifications

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

  • All-in-one dashboard: automation, marketing campaigns, transactional messages

  • Unlimited contacts & contact attributes

  • Customizable sign-up forms

  • Advanced contact segmentation

  • Drag & drop, mobile-friendly email design tools

  • Library of free, mobile-friendly email design templates

  • Send emails with optimized deliverability

  • Advanced, real-time reporting

  • eCommerce integrations: Prestashop, Shopify, Magento, WooCommerce

  • Email and phone customer support

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Pricing:

  • Starting from: $7.37/month
  • Credit card required: Yes
  • SendinBlue pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account. Our free-forever accounts allow you to send up to 300 emails per day (9,000 emails per month) 100% free.

    As your business grows, you can upgrade to a plan that meets your needs without breaking the bank. Send up to 40,000 emails per month for just $7.37 -- or send even more emails at great prices.

Free

Free
Included in plan:
  • Unlimited contacts
  • Send up to 300 emails per day
  • Mobile-friendly email designer
  • Email design template library
  • Customizable signup forms
  • Real-time reporting
  • API access
  • Plugins access

Micro

$7.37
1 user(s) / month
Included in plan:
  • Unlimited contacts
  • Send up to 40,000 emails per month
  • No daily sending limit for marketing emails
  • Mobile-friendly email designer
  • Email design template library
  • Customizable signup forms
  • Real-time reporting
  • API access
  • Plugins access

Bronze

$39.00
1 user(s) / month
Included in plan:
  • All Micro plan features, plus:
  • Send up to 60,000 emails per month
  • SendinBlue branding removed from email footer
  • Email & SMS personalization
  • Email reports include geography data
  • Email reports include device data
  • Email reports include a list of openers & clickers
  • Email reports include a "heat map" of clicked links

Silver

$66.00
1 user(s) / month
Included in plan:
  • All Bronze plan features, plus:
  • Send up to 120,000 emails per month

Gold

$173.00
1 user(s) / month
Included in plan:
  • All Silver plan features, plus:
  • Send up to 350,000 emails per month
  • One free dedicated IP address

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes! Customer support is available via phone and email.

    Visit our online Help Center anytime for step-by-step guides with images and video.

    Our YouTube channel also includes a video guide playlist.

  • Does this service offer an API?
  • https://apidocs.sendinblue.com/

  • What are some applications this service is commonly used in tandem with?
  • WordPress, WooCommerce, PrestaShop, Zapier, Shopify, etc.

  • Who are the main user groups of this service?
  • SendinBlue is used by businesses of all stages and sizes.

  • Does this service integrate with any other apps?
  • WordPress, WooCommerce, PrestaShop, Magento, Drupal, Google Analytics, Zapier, and many more.

  • What platforms does this service support? (e.g. native mobile apps)
  • SendinBlue is a web-based SaaS application. We also offer mobile apps for iOS and Android devices to access certain features on-the-go.

  • What is this service generally used for?
  • Email marketing, marketing automation, SMTP/transactional emails, and SMS campaigns.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support? (e.g. native mobile apps)
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: knowledge base, community forums, chat support, FAQ, and email support.

  • Does this service offer multi-user capability? (e.g. teams)
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
11k
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
70.4k
Followers:

Other:

Who uses SendinBlue
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, Spanish, Italian, Portuguese, German
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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