Compare Second CRM vs Contactually vs SugarCRM

Software Description:

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Software Description:

Contactually relieves users from the usual wasted time that comes from the preparation and execution of routine communication tasks.

It is able to import contacts from an existing account and allows users create categories for their contacts, merge accounts, use templates, or even automate actions such as follow-up emails. Members of a team can share contacts and take on specific roles while remaining well coordinated.

The benefits of using Contactually are made evident in the time saved and through more efficient communication.

Software Description:

SugarCRM is convenient tool for sales automation, marketing automation, account management and other customer relationship management (CRM) needs.
Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
A strong contender in the CRM market, the software is a viable option for organizations that require flexibility, ease of use, affordability, and choice in cloud providers.

Features:

Features:

• API
• Contact Management
• Contact Sharing
• Data Export
• Data Import
• History/Version Control
• Lead Management
• Task Scheduling/Tracking

Features:

• Contact Management
• Contact Sharing
• Customer Management
• Email Integration
• Forecasting
• Lead Management
• Marketing Automation
• Data Export
• Data Import
• History/Version Control
• Task Scheduling/Tracking

Summary:

• Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.

• Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

• Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.

• Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.

• Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.

• Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.

Summary:

• The Dashboard: Everything users need to do your daily outreach in one place, with recommended follow-ups, today’s calendar events, and any upcoming tasks.

• Buckets: Buckets are easy system for contact management. They make it seamless to stay on top of the different kinds of contacts and relationships in user's network.

• Scalemail: Perfect feature for contacting small groups who deserve more attention than a canned newsletter.

• Programs: Allow users to set off a customized sequence of actions, from sending template-based follow-ups, to following on social networks or creating tasks.

• Email Templates: Users are able to create templates for every possible scenario, using pre-set or custom tokens for personalization.

• Pipelines: Enables users to simply create a Pipeline, identify the different stages, and start adding potential deals to it.

Summary:

• Email Integration

• Marketing Automation

• Sales Force Automation

• Customer Support

• Social CRM

• Reporting

Pricing:

• Starting from: $24.00/month
• Credit card required: No

• Starting from $24/user/month
  
  Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.

Pricing:

• Credit card required: N/A

• Basic: $29 per month, annually, or 35$ per month monthly.
  Professional: $49 per month, or 59$ per month monthly.
  Enterprise: $99 per month, or 125$ per month monthly.
  All price plans include a free trial.

Pricing:

• Credit card required: N/A

• Professional: $40 user/month.
  Enterprise: $65 user/month.
  Ultimate: $150 user/month.
  All pricing plans allow free trial.

FAQs:

Who are the main user groups of this service?

• Small to mid-market businesses, typically having number of employees between 11-99.

What is this service generally used for?

• Manage Sales & Marketing, Customer Support and Business Operations

What platforms does this service support?

• Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

What are some applications this service is commonly used in tandem with?

• Email, Calendaring, Email Marketing, SMS gateway, Account / ERP software, integration with landing pages, etc

Does this service integrate with any other apps?

• Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc

Does this service offer an API?

• Second CRM offers two-way REST based web APIs to integrate with third-party applications.

Does this service offer multi-user capability (e.g. teams)?

• Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

Does this service offer guides, tutorials and or customer support?

• Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.

FAQs:

What platforms does this service support?

• Web-based platform, with mobile apps for Android and iPhone-iPad.

Who are the main user groups of this service?

• The software is suitable mainly for small and medium sized companies that want to stay in contact with their key contractors, collaborators and suppliers.

What is this service generally used for?

• The main purpose of Contactually is to offer advanced communication management features.

Does this service integrate with any other apps?

• Contactually integrates with SalesForce, Zapier, Mail Chimp, Linkedin, Gmail, Facebook, Twitter.

Does this service offer an API?

• It offers an API.

Does this service offer guides, tutorials and or customer support?

• Their support includes: webinars, FAQ section, email support, phone support, video tutorial.

FAQs:

Who are the main user groups of this service?

• Main users of SugarCRM are small- and medium-sized businesses in any particular industry.

What is this service generally used for?

• It is generally used for customer relationship management.

What platforms does this service support?

• SugarCRM is a web-based application, with native mobile app for Android and iPhone.

What are some applications this service is commonly used in tandem with?

• It is used in tandem with: LiveChat; ActiveCampaign; Synchroteam; eXo Platform; Vision Helpdesk; Freshdesk.

Does this service integrate with any other apps?

• SugarCRM integrates with any third party systems people use, and can accommodate the new modules.

Does this service offer an API?

• It offers an API

Does this service offer guides, tutorials and or customer support?

• They offer documentation, training & help, and customer center.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

Other: