Compare Second CRM vs bpm'online CRM vs SugarCRM

Software Description:

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Software Description:

BPMonline CRM is a cloud-based application that merges CRM (Client Relationship Management) and BPM (Business Process Management) tools. The heart of the application is the business process designer that allows for process modeling and execution. The logic and rules are defined by processes which can be changed when needed. Implementing a new process is as simple as modifying an old one - you simply draw a diagram and save it. The application is easily customizable with the click of a mouse. Users love bpm’online’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant. Today, the company serves thousands of customers worldwide.
Bpm’online has been widely recognized by key industry analysts (such as Gartner, Forrester, Nucleus, etc.), receiving multiple awards.

Bpm’online CRM bundle offers an interconnected solution that allows you to automate marketing, sales and service:

• Bpm’online marketing: multichannel marketing software to deliver demand generation excellence.

• Bpm’online sales: sales force automation to manage the complete sales cycle — from lead to repeat sales.

• Bpm’online service: innovative customer service tools to deliver exceptional customer experience.

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Software Description:

SugarCRM is convenient tool for sales automation, marketing automation, account management and other customer relationship management (CRM) needs.
Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
A strong contender in the CRM market, the software is a viable option for organizations that require flexibility, ease of use, affordability, and choice in cloud providers.

Features:

Features:

• Time Management
• Project Management
• Travel Management
• Dashboard
• Calendar Management
• Customer Management
• Third-Party Plugins/Add-Ons
• External Integrations
• Data Import
• Forecasting
• Lead Scoring
• Lead Management
• Contact Sharing
• Marketing Automation
• Contact Management
• Email Integration

Features:

• Contact Management
• Contact Sharing
• Customer Management
• Email Integration
• Forecasting
• Lead Management
• Marketing Automation
• Data Export
• Data Import
• History/Version Control
• Task Scheduling/Tracking

Summary:

• Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.

• Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

• Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.

• Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.

• Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.

• Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.

Summary:

No key features associated with this application.

Summary:

• Email Integration

• Marketing Automation

• Sales Force Automation

• Customer Support

• Social CRM

• Reporting

Pricing:

• Starting from: $24.00/month
• Credit card required: No

• Starting from $24/user/month
  
  Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.

Pricing:

• Credit card required: N/A

• Professional: $40 user/month.
  Enterprise: $65 user/month.
  Ultimate: $150 user/month.
  All pricing plans allow free trial.

FAQs:

Who are the main user groups of this service?

• Small to mid-market businesses, typically having number of employees between 11-99.

What is this service generally used for?

• Manage Sales & Marketing, Customer Support and Business Operations

What platforms does this service support?

• Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

What are some applications this service is commonly used in tandem with?

• Email, Calendaring, Email Marketing, SMS gateway, Account / ERP software, integration with landing pages, etc

Does this service integrate with any other apps?

• Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc

Does this service offer an API?

• Second CRM offers two-way REST based web APIs to integrate with third-party applications.

Does this service offer multi-user capability (e.g. teams)?

• Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

Does this service offer guides, tutorials and or customer support?

• Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.

FAQs:

Does this service offer guides, tutorials and or customer support?

• Support:

  • Phone support
  • Knowledge base
  • Customer success management
  • Academy
  • Community
  • ITIL/ITSM
Who are the main user groups of this service?
• • Enterprises
  • Mid-size companies
  • Startups
  • Small companies
What is this service generally used for?

• Bpm’online CRM bundle offers an interconnected solution that allows you to automate marketing, sales and service:

  bpm'onlise sales - sales force automation software to manage the complete sales cycle — from lead to repeat sales.*

  *bpm'online service *- innovative customer service tools to deliver an exceptional customer experience.

  *bpm'onlie marketing *- multichannel marketing software to deliver demand generation excellence.

What are some applications this service is commonly used in tandem with?

• Integration:

  • Twitter,
  • Facebook,
  • Google Contacts and Calendars,
  • LDAP,
  • IMAP,
  • MS Exchange,
  • Google Maps,
  • OpenStreetMap,
  • MailChimp / Mandrill
Does this service offer multi-user capability (e.g. teams)?

• Software offers multi-user capability.

Does this service offer an API?

• Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

What platforms does this service support?

• Platforms: Android, iOS, Mac, Windows, Web-based.

FAQs:

Who are the main user groups of this service?

• Main users of SugarCRM are small- and medium-sized businesses in any particular industry.

What is this service generally used for?

• It is generally used for customer relationship management.

What platforms does this service support?

• SugarCRM is a web-based application, with native mobile app for Android and iPhone.

What are some applications this service is commonly used in tandem with?

• It is used in tandem with: LiveChat; ActiveCampaign; Synchroteam; eXo Platform; Vision Helpdesk; Freshdesk.

Does this service integrate with any other apps?

• SugarCRM integrates with any third party systems people use, and can accommodate the new modules.

Does this service offer an API?

• It offers an API

Does this service offer guides, tutorials and or customer support?

• They offer documentation, training & help, and customer center.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other: