Compare Second CRM vs Salesforce vs Freshsales

Software Description:

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Software Description:

Salesforce is the Customer Success Platform. Our social and mobile cloud technologies - including our flagship sales and CRM applications - help companies connect with customers, partners, and employees in entirely new ways.

Software Description:

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics.

Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to.

Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers.

In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups.

The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow.

Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times.

Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000+ customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features:

Features:

• Google Apps Integration
• File Transfer
• A/B Testing
• File Sharing
• Conversion Tracking
• Custom Data Forms
• Third-Party Plugins/Add-Ons
• Supplier Management
• Referral Tracking
• Project Management
• Customer Management
• Scheduling
• Task Scheduling/Tracking
• Calendar Management
• Audience Targeting
• Batch Permissions & Access
• 2-Factor Authentication
• Expense Tracking
• Marketing Automation
• Lead Scoring
• Data Export
• Data Import
• Click-to-Dial
• Notifications
• Multi-Currency
• Multi-User
• External Integrations
• Dashboard
• Data Visualization
• API
• Contact Management
• Contact Sharing
• Lead Management
• Email Integration
• Forecasting

Features:

• Google Apps Integration
• Third-Party Plugins/Add-Ons
• Multi-User
• Calendar Management
• Forecasting
• Data Import
• File Transfer
• Data Export
• Email Integration
• Lead Scoring
• Task Scheduling/Tracking
• Lead Management
• Customer Management
• Scheduling
• Dashboard
• Contact Management

Summary:

• Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.

• Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

• Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.

• Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.

• Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.

• Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.

Summary:

• Find more high-quality leads, more quickly, and grow your pipeline.

• Sales force automation allows you to streamline your sales processes so you can spend more time selling.

• Model your business in Salesforce and make smarter decisions with powerful analytics.

Summary:

• Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click

• The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record.

• Users can auto-capture leads directly into Freshsales whenever a visitor completes a webform

• Freshsales' 'enrichment' feature automatically adds social information and photos to profiles

• The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals

Pricing:

• Starting from: $24.00/month
• Credit card required: No

• Starting from $24/user/month
  
  Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.

FAQs:

Who are the main user groups of this service?

• Small to mid-market businesses, typically having number of employees between 11-99.

What is this service generally used for?

• Manage Sales & Marketing, Customer Support and Business Operations

What platforms does this service support?

• Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

What are some applications this service is commonly used in tandem with?

• Email, Calendaring, Email Marketing, SMS gateway, Account / ERP software, integration with landing pages, etc

Does this service integrate with any other apps?

• Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc

Does this service offer an API?

• Second CRM offers two-way REST based web APIs to integrate with third-party applications.

Does this service offer multi-user capability (e.g. teams)?

• Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

Does this service offer guides, tutorials and or customer support?

• Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.

FAQs:

No FAQs associated with this application.

FAQs:

What is this service generally used for?

• CRM
  Customer Relationship Management
  Contact Management
  Pipeline Management
  Sales Enablement
  Lead Management
  Contact Management
  Deal Management
  Email Management & Tracking
  Territory Management
  User Behaviour Tracking

Does this service integrate with any other apps?

• Yes

What platforms does this service support?

• Android
  iPhone-iPad
  Mac
  Windows
  Web-based
  Mobile Web App

Who are the main user groups of this service?

• SMEs
  Mid Market
  Enterprise

What are some applications this service is commonly used in tandem with?

• Freshdesk

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer an API?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

Other:

• Startups
• SMEs
• Enterprises

• Web App
• Windows

• iOS
• Android