Compare Second CRM vs LiveChat vs Keeper

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Crozscore:

60%
what is this?
26%
interest falling

Crozscore:

90%
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89%
53%
interest rising

Crozscore:

94%
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96%
53%
no significant changes
Second CRM screenshot LiveChat screenshot view 2 more Keeper screenshot view 5 more

Software Description:

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

Keeper Security is transforming the way businesses and individuals protect their passwords and sensitive digital assets to significantly reduce cyber theft. As the leading password manager and digital vault, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach. Keeper is SOC 2 Certified and utilizes best-in-class encryption to safeguard its customers. Keeper protects industry-leading companies including Sony, Chipotle, and The University of Alabama at Birmingham. Keeper partners with global OEMs and mobile operators to preload Keeper on smartphones and tablets.

Features:

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features:

  • 2-Factor Authentication
  • Dashboard
  • Data Export
  • Data Import
  • Password & Access Management
  • Notifications
  • Multi-User
  • Google Apps Integration
  • API
  • External Integrations
  • Batch Permissions & Access

Summary:

  • Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.

  • Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

  • Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.

  • Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.

  • Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.

  • Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $24.00/month
  • Credit card required: No
  • Starting from $24/user/month

    Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

Pricing:

  • Starting from: $2.50/month
  • Credit card required: Yes
  • $29.99/year (billed yearly) for Keeper Unlimited
    $59.99/year (billed yearly) for Keeper Family Plan (includes 5 licenses of Keeper Unlimited)
    $30/user/year (billed yearly) for Keeper for Business (+$750/year for Dedicated Onboarding and Training)

Keeper Unlimited

$29.99
1 user(s) / year
Included in plan:
  • Unlimited secure record sharing
  • Fingerprint login
  • Web app
  • 24/7 support

Keeper Family Plan

$59.99
5 user(s) / year
Included in plan:
  • Includes 5 licenses
  • Unlimited password storage
  • Unlimited devices + sync
  • Unlimited secure cloud backup
  • Unlimited secure record sharing
  • 10GB Secure File Storage
  • Fingerprint login
  • Web app
  • 24/7 support

Keeper for Business

$30.00
1 user(s) / year
Included in plan:
  • Admin console
  • Unlimited devices
  • Automated provisioning
  • Policy engine & enforcement
  • Delegated administration
  • AD and LDAP Integration
  • SSO / SAML integration
  • Shared team folders
  • Auditing and reporting
  • BYOD compliant

FAQs:

    Who are the main user groups of this service?
  • Small to mid-market businesses, typically having number of employees between 11-99.

  • What is this service generally used for?
  • Manage Sales & Marketing, Customer Support and Business Operations

  • What platforms does this service support?
  • Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

  • What are some applications this service is commonly used in tandem with?
  • Email, Calendaring, Email Marketing, SMS gateway, Account / ERP software, integration with landing pages, etc

  • Does this service integrate with any other apps?
  • Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc

  • Does this service offer an API?
  • Second CRM offers two-way REST based web APIs to integrate with third-party applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

  • Does this service offer guides, tutorials and or customer support?
  • Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

    Does this service offer an API?
  • Yes, with Keeper Commander. Commander SDK provides IT admins and developers with command-line tools and Python source code to perform password management, password rotation and vault functionality.

  • What is this service generally used for?
  • Keeper is a password vault that substantially mitigates the risk of security breach.

  • What platforms does this service support?
  • Keeper runs native on all devices and browsers. iOS, Android, Windows Phone, Blackberry, Mac, Windows, Linux, Firefox, Internet Explorer, Google Chrome and Safari.

  • Who are the main user groups of this service?
  • Keeper is deployed across entire organizations. All individuals and virtually every industry uses Keeper to protect an organization digital assets.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Keeper offers teams and folders which allow administrators to share certain records with certain individuals within and across teams.

  • What are some applications this service is commonly used in tandem with?
  • Keeper supports multi-factor authentication with SMS text, Google Authenticator, RSA SecurID, Duo Security. Keeper also supports Keeper DNA which uses your smartwatch to verify your identity.

  • Does this service offer guides, tutorials and or customer support?
  • Keeper offers 24x7x365 live customer support for paid and business users. Keeper has a library of getting started guides, videos and webinars.

  • Does this service integrate with any other apps?
  • Keeper Commander supports Active Director/LDAP, Unix logins, Windows logins, MySQL, Oracle, PostgreSQL, SQL server

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
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Publisher:

Founded:
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Based in:
Wroclaw
Employees:
-
Likes:
51k
Followers:
16.6k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Second CRM
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Chinese, Malay, Thai, Vietnamese, Indonesian, English
Regional Restrictions:
No restrictions.

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Keeper
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Italian, Russian, French, Chinese, Portuguese, Polish, Japanese, English, Spanish, Korean, German
Regional Restrictions:
No restrictions.
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