Compare Second CRM vs Intellifluence vs Vision Helpdesk

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Software Description:

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Software Description:

Intellifluence is an influencer marketing platform for both small businesses and influencers. Please enjoy Intellifluence and let us know what other features you want to see.

What is Intellifluence?

For brands:
1. Choose a plan then create public campaigns to post offers in the Marketplace.
2. Discover influencers for your brand (Marketplace Plus plan and higher).
3. Interact with our large network of influencers.
4. Optimize your campaigns over time to get you the best ROI possible.

For influencers (reviewers):
1. Sign up as an influencer and get immediate access to the Marketplace where you can apply for offers.
2. Brands will reach out to you with requests.
3. Get free products, access to services or cash.
4. Share your feedback via honest reviews on social media.

An Enterprise is also available for companies that want the unlimited Intellifluence experience.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Features:

Features:

  • Audience Targeting
  • Brand Management
  • Multi-User
  • Social-Media Integration
  • External Integrations
  • Dashboard

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

  • Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.

  • Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

  • Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.

  • Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.

  • Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.

  • Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.

Summary:

  • Discover, manage, and optimize influencer marketing campaigns

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Pricing:

  • Starting from: $24.00/month
  • Credit card required: No
  • Starting from $24/user/month

    Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.

Pricing:

  • Starting from: $9.00/month
  • Credit card required: Yes
  • Influencers are always free. Plans for brands start at just $9 per month and go all the way up to an unlimited Enterprise option.

Marketplace

$9.00
1 user(s) / month
Included in plan:
  • 1 Campaign
  • Marketplace Applications: 15 influencers
  • Marketplace Visibility: 12 days

Marketplace Plus

$59.00
1 user(s) / month
Included in plan:
  • 3 Campaigns
  • Marketplace applications: 50 influencers
  • Marketplace visibility: 30 days
  • Campaign pitches: 50 influencers

Marketplace Pro

$129.00
1 user(s) / month
Included in plan:
  • 10 Campaigns
  • Marketplace applications: 100 Influencers
  • Marketplace visibility: 45 days
  • Campaign pitches: 500 influencers

Enterprise

$900.00
1 user(s) / month
Included in plan:
  • Unlimited campaigns
  • Unlimited marketplace applications
  • Marketplace visibility: You decide
  • Campaign pitches: Unlimited
  • Private campaigns

FAQs:

    Who are the main user groups of this service?
  • Small to mid-market businesses, typically having number of employees between 11-99.

  • What is this service generally used for?
  • Manage Sales & Marketing, Customer Support and Business Operations

  • What platforms does this service support?
  • Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

  • What are some applications this service is commonly used in tandem with?
  • Email, Calendaring, Email Marketing, SMS gateway, Account / ERP software, integration with landing pages, etc

  • Does this service integrate with any other apps?
  • Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc

  • Does this service offer an API?
  • Second CRM offers two-way REST based web APIs to integrate with third-party applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

  • Does this service offer guides, tutorials and or customer support?
  • Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.

FAQs:

    Does this service offer an API?
  • N/A

  • Does this service integrate with any other apps?
  • LinkResearchTools (LRT), Facebook, Twitter, Instagram, Google Plus, Pinterest, YouTube, LinkedIn.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • Influencer marketing campaigns, connecting brands with influencers.

  • Who are the main user groups of this service?
  • Small businesses, medium-to-large businesses, enterprises, peer-level influencers, bloggers, product influencers, authoritative influencers, aspirational influencers.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, video tutorials, tool tips, on-page walkthroughs, Online support, Tips & tricks, The Ultimate Guide to Using Influencer Marketing eBook & paperback.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
23.6k
Followers:
162

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
20.9k
Followers:
1.56k

Other:

Who uses Second CRM
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Chinese, Thai, Malay, Indonesian, Vietnamese, English
Regional Restrictions:
No restrictions.

Other:

Who uses Intellifluence
  • Personal
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
This is currently English language only, but open to all geographies that can do business with the United States.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Turkish, Dutch, Polish, Russian, Portuguese, Spanish, French, Italian, English
Regional Restrictions:
No restrictions.
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