Compare Second CRM vs Nimble vs Capsule

Software Description:

Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.

Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.

Software Description:

Nimble provides a smart and easy way to track, engage and nurture contacts as well as source new leads. It is easy to set-up and start using right away.

This service's strength is its social media integration. Nimble brings together all your salespeople’s social media accounts in one platform, to help them mine those networks for new customers and keep them on top of their contact’s social media activities.

Nimble organizes all email and social media contacts in one place, giving its users a 360 degree view of all of their connections. Then they can use this information to make recommendations on who to mark as important contacts and encourage to follow-up at specific times.

Software Description:

Capsule is an easy-to use CRM system suitable for small to medium-sized businesses, particularly those using Google Apps.
Used by thousands of businesses globally, it is competitively priced and it provides a feature set that will allow its users to efficiently manage a large database, identify business opportunities, track communications and manage a sales pipeline with relative ease.

Features:

Features:

Features:

• Calendar Management
• Multi-Currency
• Click-to-Dial
• Dashboard
• Customer Management
• Lead Management
• Task Scheduling/Tracking
• Multi-User
• Third-Party Plugins/Add-Ons
• Google Apps Integration
• Notifications
• API
• Email Integration
• Data Export
• Data Import
• Forecasting
• 2-Factor Authentication
• Contact Management

Summary:

• Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.

• Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.

• Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.

• Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.

• Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.

• Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.

Summary:

• Social Media Integration: It combines all user's social media accounts into a unified contact book & inbox.

• Email: Users can have multiple different email accounts synced with Nimble and can view them all at once or each account separately. Sending emails from any of those accounts is as easy as selecting from a drop down.

• Tags: Contacts can be based on categories such as ‘influencer’, ‘prospect’, ‘previous client’, ‘job title’, ‘industry’, ‘keep an eye on’, ‘synergy partner’ or whatever new list user wants to create.

• History: All emails and social engagement are saved in Nimble contact records.

• Notes: Nimble allows its users to take notes inside a contact and time stamps it with date and time.

• Deals: Users can manage active deals and view won and lost deals. Inside each deal there is a view to related notes and gain intelligence on each contact that may be involved in that particular deal.

Summary:

• Manage your contacts all in one place and share the same view of a contact with your team. Track all communication with a contact and attach files and notes to a contact record.

• Tasks and Calendar Create tasks for appointments, meetings, phone calls, submission deadlines and more. See who’s doing what and share tasks with co-workers.

• Tracks Create Tracks to make sure the same set of tasks are followed for each sales opportunity or case.

• Sales PipelineGet a complete summary of your opportunities with our sales dashboard, including potential values, where they are in your pipeline, and what needs to be done next.

• Customize Capsule Create custom fields to capture information unique to your business and create custom tags to group contacts how you want them to be categorised

• Capsule Mobile Use the Capsule mobile app and stay in the loop wherever you are.

Pricing:

• Starting from: $24.00/month
• Credit card required: No

• Starting from $24/user/month
  
  Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.

Pricing:

• Credit card required: No

• $15/month/user, with 14-day free trial.

Pricing:

• Starting from: $15.00/month
• Credit card required: Yes

• Free: Up to 2 users; 10MB storage; 250 contacts
  Professional: $15/month, per user. 30 day free trial; 2GB storage per user; 50,000 contacts.

FAQs:

Who are the main user groups of this service?

• Small to mid-market businesses, typically having number of employees between 11-99.

What is this service generally used for?

• Manage Sales & Marketing, Customer Support and Business Operations

What platforms does this service support?

• Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

What are some applications this service is commonly used in tandem with?

• Email, Calendaring, Email Marketing, SMS gateway, Account / ERP software, integration with landing pages, etc

Does this service integrate with any other apps?

• Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc

Does this service offer an API?

• Second CRM offers two-way REST based web APIs to integrate with third-party applications.

Does this service offer multi-user capability (e.g. teams)?

• Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.

Does this service offer guides, tutorials and or customer support?

• Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.

FAQs:

Who are the main user groups of this service?

• Main users of Nimble are small and medium-sized businesses.

What is this service generally used for?

• It is generally used for Customer Relationship Management.

What platforms does this service support?

• Supported platforms: Linux, Mac, Windows, iOS & Android.

What are some applications this service is commonly used in tandem with?

• Nimble is most commonly used together with: ActiveCampaign, Talkdesk, Freshdesk.

Does this service integrate with any other apps?

• It integrates with: Quotroller, Desk, Freshdesk, Xero, Zoho CRM, PieSync, MailChimp, HubSpot, HootSuite, Wufoo, ActiveCampaign, Constant Contact, FreshBooks, Talkdesk , PandaDoc, Google Contacts, Zendesk, RightSignature, Highrise CRM, SocialBro, Mad Mimi, INinbox, WebMerge, Zapier, Aweber, Evernote, Podio, ClickDesk, Harvest, HipChat, Magento , Shopify, SugarCRM, SalesLogix, Nutshell CRM, NetSuite, Batchbook.

Does this service offer an API?

• The Nimble platform offers access to their stored data via APIs.

Does this service offer multi-user capability (e.g. teams)?

• They offer multi user accounts.

Does this service offer guides, tutorials and or customer support?

• Support provided: User forums, FAQs, support tickets, weekly demos, and solution partners.

FAQs:

Does this service integrate with any other apps?

• Capsule integrates with: G Suite; invoicing and accounting apps such as Xero, email marketing apps, website forms, contract and proposal apps, helpdesk support, telephone, VoIP and web chat services and more.

Does this service offer guides, tutorials and or customer support?

• There is email support Monday to Friday and an extensive set of support documentation as well as getting started guides.

What are some applications this service is commonly used in tandem with?

• It is most commonly used with G Suite, Xero, FreshBooks, MailChimp, Zendesk, Wufoo Forms, Zapier and lots of other services.

Does this service offer an API?

• The Capsule API allows developers to create applications that can retrieve or update data in Capsule account. There's a link to the API docs on the website.

Who are the main user groups of this service?

• Main users of this service are small and medium-sized companies.

What is this service generally used for?

• It is used for customer relationship management, and contacts and pipeline management.

What platforms does this service support?

• This service is web-based, works on Linux, Mac, Windows, Android, and iPhone.

Does this service offer multi-user capability (e.g. teams)?

• It offers multi-user capability.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• SMEs
• Enterprises

• Web App

• iOS
• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android