Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable, by automating their business operations, using internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.
Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support and backend operations. Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts — Customers.
Software Description
Email and CRM. Together at last.
Email is the lifeblood of your business communication. Yet it fails where it matters most: talking to customers. The current process is messy, fragmented and clunky. Different employees respond to different customers with different answers. The system is broken.
At best, your customers get confused. At worst, you lose them altogether. This is what happens when email and CRM exist as separate apps.
Your customers deserve better. So we redesigned email with customer experience in mind. We created the world’s first email-based CRM.
Relenta boiled the complexity of multiple emails into a simple and elegant CRM workspace that will revolutionize the way your team engages your customers.
Software Description
BPMonline CRM is a cloud-based application that merges CRM (Client Relationship Management) and BPM (Business Process Management) tools. The heart of the application is the business process designer that allows for process modeling and execution. The logic and rules are defined by processes which can be changed when needed. Implementing a new process is as simple as modifying an old one - you simply draw a diagram and save it. The application is easily customizable with the click of a mouse. Users love bpm’online’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant. Today, the company serves thousands of customers worldwide.
Bpm’online has been widely recognized by key industry analysts (such as Gartner, Forrester, Nucleus, etc.), receiving multiple awards.
Bpm’online CRM bundle offers an interconnected solution that allows you to automate marketing, sales and service:
Bpm’online marketing: multichannel marketing software to deliver demand generation excellence.
Bpm’online sales: sales force automation to manage the complete sales cycle — from lead to repeat sales.
Bpm’online service: innovative customer service tools to deliver exceptional customer experience.
Join our interactive live presentation of the newest version of bpm’online 7.11. September, 28
Register on our website for the event and explore bpm'online 7.11 that features amazing new AI capabilities, a revamped campaign designer and over 200 other enhancements to its CRM and BPM solutions. Save your seat today!
Features
Features
File Sharing
External Integrations
Contact Management
Contact Sharing
Data Import
Data Export
Email Integration
API
Marketing Automation
Third-Party Plugins/Add-Ons
Multi-User
Task Scheduling/Tracking
Lead Management
Customer Management
Calendar Management
Scheduling
Features
Time Management
Project Management
Travel Management
Dashboard
Calendar Management
Customer Management
Third-Party Plugins/Add-Ons
External Integrations
Data Import
Forecasting
Lead Scoring
Lead Management
Contact Sharing
Marketing Automation
Contact Management
Email Integration
Summary
Lead Management: Consolidate leads from various social media websites and compare their effectiveness and complete insight into your lead-generation efforts.
Contact Management: Get a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions.
Marketing Automation: Discover where prospects are getting stuck in your sales funnel, calculate your cost per lead, and tie closed deals back to the original campaign.
Reporting & Analytic: Explore any combination of data, get answers instantly, and share with your team.
Customer Support: Insight through every case, from every customer, every time and informing them with regular alerts and updates about their contract renewals.
Sales Management: Generate quotes, sales order and invoices with relevant customer data in PDF format and email it to customers directly.
Summary
No key features associated with this application.
Summary
No key features associated with this application.
Pricing
Starting from: $24.00/month
Credit card required: No
Starting from $24/user/month
Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts. Though you need to pay for minimum six months and if you don’t intend to renew, you’ll not be billed again. Second CRM also offer payment discount if you choose to pay for a year in advance.
Standard (paid annually)
$39.00
1 user(s) / month
Included in plan:
Email Management
Contact Management
Shared Calendar
Sales Deals
Email Marketing
Email Open/Click Alerts via Sendgrid
Integration with 500+ apps via Zappier
Personal training and support
Standard (paid monthly)
$49.00
1 user(s) / month
Included in plan:
Email Management
Contact Management
Shared Calendar
Sales Deals
Email Marketing
Email Open/Click Alerts via Sendgrid
Integration with 500+ apps via Zappier
Personal training and support
FAQs
Who are the main user groups of this service?
Small to mid-market businesses, typically having number of employees between 11-99.
What is this service generally used for?
Manage Sales & Marketing, Customer Support and Business Operations
What platforms does this service support?
Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.
What are some applications this service is commonly used in tandem with?
Yes. Google Apps (Gmail, Calendar, Contacts, Documents), Mailchimp, MYOB, SQL Account, SMS, etc
Does this service offer an API?
Second CRM offers two-way REST based web APIs to integrate with third-party applications.
Does this service offer multi-user capability (e.g. teams)?
Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.
Does this service offer guides, tutorials and or customer support?
Second CRM offer: Support Portal (user manual, video tutorials, faq), Online Live Support, Email and Phone Support.
FAQs
Who are the main user groups of this service?
Small businesses
Does this service integrate with any other apps?
Relenta integrates with 500+ apps via Zapier
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service offer an API?
Yes
What is this service generally used for?
Shared email, contact and task management
What platforms does this service support?
Browser-based, including mobile app
Does this service offer guides, tutorials and or customer support?
Yes
What are some applications this service is commonly used in tandem with?
Zapier
Sendgrid
Gmail
FAQs
Does this service offer guides, tutorials and or customer support?
Support:
Phone support
Knowledge base
Customer success management
Academy
Community
ITIL/ITSM
Who are the main user groups of this service?
Enterprises
Mid-size companies
Startups
Small companies
What is this service generally used for?
Bpm’online CRM bundle offers an interconnected solution that allows you to automate marketing, sales and service:
bpm'onlise sales - sales force automation software to manage the complete sales cycle — from lead to repeat sales.*
*bpm'online service *- innovative customer service tools to deliver an exceptional customer experience.
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