Compare ScreenMeet Support vs Bomgar vs Remote Utilities

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Crozscore:

70%
what is this?
100%
34%
interest falling

Crozscore:

83%
what is this?
74%
45%
no significant changes

Crozscore:

79%
what is this?
36%
interest rising
ScreenMeet Support screenshot Bomgar screenshot view 5 more Remote Utilities screenshot

Software Description:

Remote support in the cloud. From your browser, see and remote control any device (windows, mac, iOS and Android).

Integrated with all leading CRM's, ScreenMeet Support is next generation remote support.

We make it simple for SaaS, E-com and mobile companies to see and troubleshoot their customers' issues in real-time.

Software Description:

Bomgar helps its clients to get secure access in remote support operations. It secures inter-device connections in privileged access management, and identity controlling.

This service reduces threat that can arise in device-to-device network, protecting systems and important data. IT security professionals can this way establish secure connections, anywhere in the world.

Access to the system is given only to privileged operators, and the whole process is firmly secured and monitored.

Software Description:

Remote Utilities is remote desktop software for secure access to workstations, servers and laptops over a LAN and via the Internet. You can view the remote PC screen and control its mouse and keyboard as if you were sitting right in front of the PC. With RU you can provide technical support to your customers and help your friends and family members. The program is free for business and personal use for up to 10 remote PCs.

Features:

  • Multi-User
  • External Integrations

Features:

  • Dashboard
  • Notifications
  • Password & Access Management
  • API
  • File Sharing
  • File Transfer
  • External Integrations
  • 2-Factor Authentication

Features:

Summary:

  • Remote Support

  • Co-Browse Apps on iOS

  • See Any Android Device

  • Remote Control any PC

  • Remote Control any MAC

  • Cloud-Based Recording

  • All Web-Based for Support Agent

Summary:

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Credentials Management

Summary:

  • Remote access over LAN — connect directly to a remote PC using its IP address or DNS name.

  • Remote access over the Internet — bypass firewalls by using our built-in and free cloud service.

  • Unattended access — deploy the Host module for 24/7 access to a remote PC.

  • Self-hosted server — route all remote connections through your own intermediary server.

  • Unlimited one-to-many sessions — connect to multiple remote PCs simultaneously.

  • RDP-over-ID lets you start an RDP session over the Internet using Remote Utilities as transport.

  • Attended access — provide ad hoc remote support over the Internet using the Agent module.

  • Multi-monitor support — switch between monitors connected to the remote PC.

  • Record high-definition video of a remote session for viewing and auditing later.

  • MSI file is available for free — you can configure it using the built-in MSI configurator.

Basic

$19.00
1 user(s) / month
Included in plan:
  • All Features
  • All Platforms

Premium

$39.00
1 user(s) / month
Included in plan:
  • Recording
  • All Features
  • All Platforms

Connect

$683.00
1 server(s) / month
Included in plan:
  • Per named license

Cloud

$1,892.00
1 server(s) / month
Included in plan:
  • Per concurred license

Team Appliance

$1,702.00
1 user(s) / month
Included in plan:
  • Per concurred license + Data Center

Free license

Free
Included in plan:
  • Can control up to 10 remote PCs
  • Complete program functionality
  • No ads

STARTER

$99.00
One-off payment
Included in plan:
  • All program features except full silent install
  • Pay per concurrent tech
  • Each tech can control up to 20 remote computers

MINI

$249.00
One-off payment
Included in plan:
  • All program features except full silent install
  • Pay per concurrent tech
  • Each tech can control up to 50 remote computers

PRO

$499.00
One-off payment
Included in plan:
  • All program features
  • Pay per concurrent tech
  • Each tech can control an unlimited number of remote computers
  • Full silent install

FAQs:

    Does this service integrate with any other apps?
  • Yes, Salesforce, ServiceNow and Zendesk

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, will full reporting capabilities.

  • What platforms does this service support?
  • Web-based for agent. Windows, Mac, iOS and Android for end-user.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, absolutely!

  • Does this service offer an API?
  • No, it doesn't.

  • What are some applications this service is commonly used in tandem with?
  • Zendesk Tickets; Zendesk Chat; Salesforce Service Cloud; ServiceNow.

  • Who are the main user groups of this service?
  • Customer Support Agents in SaaS, e-com and mobile companies.

  • What is this service generally used for?
  • Complex technical support issues.

FAQs:

    What platforms does this service support?
  • Platforms supported: Mac, Windows, Linux, Android, iOS.

  • What is this service generally used for?
  • It is used to obtain secure remote support and privileged access management.

  • What are some applications this service is commonly used in tandem with?
  • It is mostly used together with service desk ticketing systems.

  • Who are the main user groups of this service?
  • Users of Bomgar are security and IT professionals in businesses of all sizes.

  • Does this service integrate with any other apps?
  • Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, Freshservice, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunVie, ChangeGear, Symantec, SysAid, TOPdesk, Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Bomgar offers following support options: Chat, Phone Support, Training, Email Support.

  • Does this service offer an API?
  • Yes, it offers an API.

FAQs:

    What platforms does this service support?
  • Windows, iOS, Android

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service integrate with any other apps?
  • Remote Desktop Manager, Microsoft Remote Desktop Services (RDP/RDC).

  • Who are the main user groups of this service?
  • Enterprise IT departments, small business owners, helpdesk technicians.

  • What is this service generally used for?
  • Remote access, remote support and network administration.

  • Does this service offer an API?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • Remote Desktop Manager, Microsoft Remote Desktop Services (RDP/RDC).

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses ScreenMeet Support
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Bomgar
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Dutch, French
Regional Restrictions:
No restrictions.

Other:

Who uses Remote Utilities
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Czech, Arabic, English, Portuguese, Chinese, Danish, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.
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